Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Manasa C

Bengaluru

Summary

Seeking a position to utilize my skills, abilities and experience in Information Technology industry that offers professional growth while being resourceful, innovative, and flexible. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Account Manager & Customer Success Executive

Taqtics
BENGALURU
02.2023 - Current
  • Assisting with troubleshooting: Helping customers with technical issues, answering product-related questions, and delivering timely and effective solutions. Working closely with the support team to ensure customer satisfaction.
  • Onboarding and Guiding: Leading new customers through the onboarding process to ensure a seamless transition from sales to implementation, and assisting them in setting up and configuring the software to meet their requirements.
  • Establishing and maintaining relationships: Building and sustaining strong relationships with customers, serving as their main point of contact.
  • Conducting training sessions: Providing product training sessions to educate customers on the features and functionalities of the software.
  • Monitoring and tracking: Keeping an eye on customer usage, adoption, and satisfaction levels.
  • Identifying upselling opportunities: Recognizing opportunities for upselling and cross-selling based on customer needs and usage patterns.
  • Managing contract renewals: Overseeing the contract renewal process to ensure timely renewals and identifying opportunities for contract expansion and upselling.
  • Tracking and analyzing metrics: Monitoring customer success metrics, including adoption rates, churn rates, and satisfaction scores. Creating regular reports and presentations to highlight customer success trends and outcomes.

Support Analyst

TEKsystems
05.2015 - 08.2016
  • Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • This project involves creating canned and ad-hoc reports based on the tickets logged using the BMC Remedy System.

Technical Analyst

Emphasis
01.2014 - 01.2015
  • Worked with Emphasis as a Technical Analyst in resolving end user's workstation and client issues.
  • Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions..

Associate Engineer

IBM
  • Worked with IBM in the IGA process.
  • Supported Lotus Notes to solve problems for end user workstations and resolved ATT network client issues for North America.

Education

PU -

Jyothi Nivas college
01.2009

SSLC -

St. Ann's
01.2007

Bachelor of Engineering - Information Science

Sambhram College of Engineering

Skills

  • Strong Analytical skills
  • Interpersonal skills
  • Knowledge in SQL & Tableau
  • Passionate about pursuing a career in challenging environment
  • Development of Reports Visualizations & Dashboards
  • Public relations
  • Professional speaking abilities
  • UNOPS product development tool

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

Account Manager & Customer Success Executive

Taqtics
02.2023 - Current

Support Analyst

TEKsystems
05.2015 - 08.2016

Technical Analyst

Emphasis
01.2014 - 01.2015

Associate Engineer

IBM

PU -

Jyothi Nivas college

SSLC -

St. Ann's

Bachelor of Engineering - Information Science

Sambhram College of Engineering

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Manasa C