MANASH DEY
Goalpara
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Store Manager
Airplaza Retail Holdings- Vishal Mega Mart
Guwahati, Assam
07.2022 - Current
- • Responsible for store operations and revenue target achievement, control on costs/ expenses.
• Ensure 100% SOP implementation ; SOP and commercial audits in stores, control on operational parameters. .
• Control on defectives and shrinkage in store.
• Physical and system inventory control.
• Promotion implementation/execution.
• Corporate Governance at store level encompassing all legal and statutory requirements
• Control on security system, safety standards and awareness of security procedures.
• Control on billing error, billing speed, bills on hold , sales returns.
• Ensuring customer service levels in stores ( customer feedback's, customer satisfaction tracking).
• Training and development of the team.
Store Manager
Trent Ltd
Margao, Goa
07.2021 - 06.2022
- 1) Store Sales and productivity: Achieved 100% of target every month by increasing staff productivity, training, motivation and team work
- 2) 100% implementation of VM guidelines and achieved high score in weekly video calls and visits of Business Heads
- 3) Ensure new lines received for the week is displayed as per guidelines on Thursday night after store closure, highlighted well and achieve hit rate of 85%
- 4) Create a strong backend functions comprises of (1) Receiving team (2) Accounts, HR & Admin and spend 15% of daily time to check that backend functions are working smoothly to support store performances
- 5) Delivering KPI- 35% Conversion, UPT of 4, ATV of 1300, LFL growth of 10%, process audit score above 85% and safety audit 100%.
Store Manager
Max Fashion
Muscat
11.2015 - 03.2021
- 1) Store sales and productivity : 100%achievement of sales budget by driving ATV and UPT, AGV and conversion
- 2) Enhanced shopping experience : 85% or above mystery shopping report
- 3) Loss prevention : Stock loss below -0.50% of sales, stock damages less than 0.15%
- 4) Coordination with Planners related to stock requirements and providing qualitative feedback on merchandise print, style, color, fabric quality.
Team Leader
Bharti Retail
Bangalore, Mysore, Hubli
09.2011 - 10.2015
- Team size 30
- Department- General merchandise and CSD 2) Ensure rota is planned and staff is available in 2 shits in each catergory
- 3) Display is done as per modular, promotion schemes, discounts are highlighted, high level of customer interaction by providing leaflets and in store announcements
- 4) Ensure fast checkouts- All 18 cash tills run in peak hours and CSD is operated smoothly by ensuring highest level of customer service.
Sales Advisor
Marks and Spencer
Bangalore
03.2011 - 09.2011
- 1) Ensuring highest level of customer service all the time and achieve must shopping score above 85%
- 2) Increasing bill values of upselling and cross selling
- 3) Stocks display as per guidelines and promoting new launches.
Receiving Bay Incharge
Crossword Book Stores (Shoppers Shop Ltd)
Bangalore
02.2010 - 02.2011
- CCA and Receiving Bay, 1) Spearheaded CRM with 6 team members and achieved membership loyalty program of the store
- 2)Receiving, inward-ouward of stocks in timely manner with 100% accuracy
- 3)Achieving department targets and promoting launches of new books, CDs.
Education
MBA - Marketing
BANGLORE SCHOOL OF BUSINESS
Bangalore 07.2009 - 07.2011
Bachelor of Arts - Political Science
GUWAHATI UNIVERSITY
Goalpara College 06.2006 - 06.2008
HSC -
ASSAM HIGHER SECONDARY EDUCATION COUNCIL
Goalpara College 06.2003 - 06.2004
High School Diploma -
BOARD OF SECONDARY EDUCATION
Scamewo English School, Goalpara 02.2001 - 02.2002
Skills
Merchandising
undefinedTimeline
Store Manager
Airplaza Retail Holdings- Vishal Mega Mart
07.2022 - Current
Store Manager
Trent Ltd
07.2021 - 06.2022
Store Manager
Max Fashion
11.2015 - 03.2021
Team Leader
Bharti Retail
09.2011 - 10.2015
Sales Advisor
Marks and Spencer
03.2011 - 09.2011
Receiving Bay Incharge
Crossword Book Stores (Shoppers Shop Ltd)
02.2010 - 02.2011
MBA - Marketing
BANGLORE SCHOOL OF BUSINESS
07.2009 - 07.2011
Bachelor of Arts - Political Science
GUWAHATI UNIVERSITY
06.2006 - 06.2008
HSC -
ASSAM HIGHER SECONDARY EDUCATION COUNCIL
06.2003 - 06.2004
High School Diploma -
BOARD OF SECONDARY EDUCATION
02.2001 - 02.2002
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