Nextgen
Manash Paul
Associate Director Operation
Hyderabad,Telangana
Summary
Experienced professional with expertise in denial management, CMS guidelines, U.S. state regulations, revenue cycle management, team leadership, client relations, and inventory control. Seeking to excel in a reputable organization by leveraging these skills to positively contribute to any team or project.
Overview
10
10
years of professional experience
6038
6038
years of post-secondary education
3
3
Languages
Work History
Associate Director of Operations
Inventurus Knowledge Solutions
Hyderabad
04.2025 - Current
- Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
- Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
- Championed diversity within the workplace by creating an inclusive environment that welcomed individuals from different backgrounds.
- Empowered team members by delegating responsibilities effectively while still offering support when needed.
- Implemented quality control measures to ensure consistent product delivery and customer satisfaction.
- Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
- Interacted well with customers to build connections and nurture relationships.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity and reduced operational costs.
Sr. TEAM MANAGER
INVENTURUS (IKS)
Hyderabad
10.2021 - 03.2025
- Monitoring team performance, Team/People Management, improving business requirements on margin criteria, interacting with US clients on weekly basis on process improvement strategies and initiating improvement projects wherever required.
- Continuously Monitoring my team with my own metrics
- Maintaining 3 different trackers to get insights of inventory (Daily, Weekly and Monthly)
- Weekly client calls to maintain the process streamlined.
- Team motivation and getting things done are my best practices
- Creating various presentation slides to discuss with clients and team
- Performing Denial & Aging Inventory Analysis monthly to understand the process gap
- Collaborating with other team managers to understand their situations and implement ideas to efficiently run process
Team Manager
Inventurus Knowledge Solutions
Hyderabad
11.2021 - 03.2023
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
QUALITY AUDITOR
INVENTURUS (IKS)
Hyderabad
06.2018 - 10.2021
- Monitor team quality and provide ongoing support
- Analyze business requirements and train employees accordingly
- Assess knowledge gaps and conduct training for AR associates
- Discuss process trends in daily team briefings
- Ensure claim resolution aligns with CMS guidelines
- Provide feedback on incorrect claim follow-ups
- Identify and automate process gaps to minimize human errors
Senior AR Caller
INVENTURUS (IKS)
Hyderabad
08.2016 - 06.2018
- Follow up with U.S. insurance companies on outstanding A/R for healthcare providers
- Analyze claim denials and take corrective actions for resolution
- Exceed quality standards and daily productivity targets
- Monitor and report payer/state-specific denial trends to supervisors and team
AR Caller (RCM)
ACCESS HEALTHCARE
Chennai
03.2015 - 08.2016
Education
Bachelor of Science - Science
Satyabhama University
Chennai, India06.2016
Diploma in Automobile -
SRM University
Chennai, India03.2013
SSLC -
AA Higher Secondary School
Shillong Meghalaya12.2008
Skills
Productivity improvement
Recruitment
Decision-making
Customer service management
Time management
Multitasking
Problem-solving
Teamwork and collaboration
Operations management
Productivity improvement
Awards
- Best AR Caller, 2014 and 2015
- Best Trainee Award
- Outstanding Expectations Award
- Best Team Rewards
- Best Team Manager, 2022-2023
Disclaimer
I hereby declare that all the information above is correct to best of my knowledge.
Software
Athena Health
PCIS
Timeline
Associate Director of Operations
Inventurus Knowledge Solutions
04.2025 - Current
Team Manager
Inventurus Knowledge Solutions
11.2021 - 03.2023
Sr. TEAM MANAGER
INVENTURUS (IKS)
10.2021 - 03.2025
QUALITY AUDITOR
INVENTURUS (IKS)
06.2018 - 10.2021
Senior AR Caller
INVENTURUS (IKS)
08.2016 - 06.2018
AR Caller (RCM)
ACCESS HEALTHCARE
03.2015 - 08.2016
Bachelor of Science - Science
Satyabhama University
Diploma in Automobile -
SRM University
SSLC -
AA Higher Secondary School