Manash Roy
Senior CSA
Bangalore
Summary
To work for an organization, which provides a challenging and educative working environment where I can learn, apply my knowledge and leverage my skills for organizational and personal growth. AREA OF INTEREST: To contribute my customer service skills in solving complex customer problems To exceed the expectations of the organization and achieve customer satisfaction Experienced [SRCSA] brings [5.6]+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Senior Customer Care Executive
Finnovation Tech solutions pvt ltd
Bangalore
12.2022 - 05.2023
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Customer Service Representative
Cogent Bangalore
Bangalore
09.2019 - 09.2022
- Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution
- Answered calls professionally providing complete information about products, orders and take obtain details about complaints
- Managed to solve their complaints regarding products and order delivery
- Provided feedback of the customer’s to the management for improving the services
- Resolved customer’s issues and queries on call
- Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken and process orders.
Customer Service Associate
Teleperformance Business Service
Bangalore
08.2017 - 09.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
Education
XII - Arts
Arvanbi Netaji Vidyapith
W.B.C.H.S
B.B.S.E - undefined
Phulia Siksha Niketan
W
BBA - Business Administration
Skyline Institute of Management & Technology
Gorakpur 12.2016 - 06.2019
Skills
INTERPERSONAL SKILLSundefined
Listening Music, watching movies
I love to listen music and watch movies in my free time
Timeline
Senior Customer Care Executive
Finnovation Tech solutions pvt ltd
12.2022 - 05.2023
Customer Service Representative
Cogent Bangalore
09.2019 - 09.2022
Customer Service Associate
Teleperformance Business Service
08.2017 - 09.2019
BBA - Business Administration
Skyline Institute of Management & Technology
12.2016 - 06.2019
XII - Arts
Arvanbi Netaji Vidyapith
W.B.C.H.S
B.B.S.E - undefined
Phulia Siksha Niketan
W
Similar Profiles
Naveen MandapatiNaveen Mandapati
Strategy manager at Finnovation tech solutions pvt ltdStrategy manager at Finnovation tech solutions pvt ltd
Satish BSatish B
Associate Project Manager at Finnovation Tech Solutions Pvt LtdAssociate Project Manager at Finnovation Tech Solutions Pvt Ltd
Rahul SharmaRahul Sharma
Senior Software Engineer at Finnovation Tech Solutions Pvt. Ltd. (Kreditbee)Senior Software Engineer at Finnovation Tech Solutions Pvt. Ltd. (Kreditbee)