Manash Jyoti Baruah
Front Office Manager
Tinsukia
Summary
Dynamic Front Office Manager at Prismatic Hotels Pvt. Ltd. with a proven track record in enhancing guest satisfaction and optimizing revenue management. Skilled in relationship building and complaint handling, I successfully led staff training initiatives, fostering teamwork and improving service standards during a major hotel renovation.
Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Prismatic Hotels Pvt. Ltd.
11.2021 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cabin Crew Member
Air Asia
04.2014 - 11.2019
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
Education
High School Diploma -
Thanuram Gogoi Memorial Higher Secondary School
Sibsagar, India 04.2001 -
Skills
Customer service
Relationship building
Documentation and control
Administrative skills
Oral and writing communication
Listening skills
Team management
Guest relations
Complaint handling
Staff management
Administrative support
Hospitality services
Reservation management
Customer relations
Revenue management
Inquiry response
Effective multitasking
Workflow optimization
Reception operations
Office correspondence
Teamwork and collaboration
Active listening
Computer skills
Timeline
Front Office Manager
Prismatic Hotels Pvt. Ltd.
11.2021 - Current
Cabin Crew Member
Air Asia
04.2014 - 11.2019
High School Diploma -
Thanuram Gogoi Memorial Higher Secondary School
04.2001 -