Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Achievements And Awards
Timeline
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MANASI GAIKWAD

Pune

Summary

Dynamic Customer Order Management Representative with a proven track record at Cummins, excelling in order processing and issue resolution. Adept at client relationship management and collaboration, consistently achieving high customer satisfaction. Proficient in Microsoft Excel, I prioritize tasks effectively to ensure timely fulfillment and maintain data accuracy.

Overview

4
4
years of professional experience

Work History

Customer Order Management Representatoive

Cummins
Pune
05.2024 - Current
  • Contributed to the Continuous Improvement project that efficiently saves 93.85 hours annually.
  • Managing the TBWS board on a weekly basis with measures for collecting data, updating it timely, and formatting the prints.
  • Identified areas of improvement within the order management system and suggested solutions.
  • Clearing ASN (Advanced Shipping Notice) for parts shipped to virtual locations, specifically specific locations such as CR.
  • Handling open POs with respect to shipment information, identification of sales status codes, and cancellation of lines as per requirements.
  • Processing open orders through OE (Order Entry) invoices to ensure accurate documentation.
  • Managing sourcing and billing according to the sourced instances.
  • Manage credit note processes, ensuring that suppliers receive credit for under-shipped quantities.
  • Processing customers' orders with accuracy of parts and quantity based on specified branch locations.
  • Processing drop-ships of parts through different warehouses (GOMS application).
  • Clearing various errors, verifying inventory, and processing orders with the appropriate set of quantities.
  • Collaborated effectively with dealers to ensure timely fulfillment.
  • Additional ability to work on priority tasks, along with ensuring that the daily assigned tasks are completed while maintaining quality and compliance accuracy.
  • Participated in training sessions conducted by Order Management Team Lead on new technologies or processes related to order management activities.

Advisor II, Customer Associate

Concentrix
Pune
08.2022 - 03.2024
  • Delivered excellent customer service over the email, addressing inquiries, resolving issues and processing orders.
  • Maintained high level of product knowledge to provide accurate information and recommendations to customers.
  • Consistently met or exceeded customer service performance targets, including response times and customer satisfaction metrics.
  • Efficiently handled Return Material Authorization (RMA), Pre-order and post-order queries and Expedite requests to meet customer needs and maintain operational efficiency.
  • Proactively working on customer queries to avoid issues and effectively providing innovative solutions.
  • Collaborated effectively with Planners to prioritize and expedite critical orders, ensuring timely fulfillment and customer satisfaction.
  • Ability to complete the Task within the given Timeline while maintaining quality assurance and compliance accuracy.

Advisor I, Customer Associate & Lead Associate Quality

Inter Global Technologies Solutions
Pune
12.2020 - 05.2022
  • Provided customer support and assistance, addressing inquiries and resolving issues.
  • Demonstrated strong customer service skills to ensure customer satisfaction.
  • Utilized computer skills to navigate systems and provide accurate information to customers.
  • Being proactive to acknowledge customers requirements.
  • Balancing relevant Average Handling Call timing.
  • Promoted as Lead Associate
  • Quality through enhancing skills such as Call monitoring. audit forecasting.
  • Prepare, maintain and publish internal and external quality reports.
  • Govern feedback closure to ensure feedback compliance.
  • Attend internal and external calibration to understand quality perception/requirement and bring down variance.

Education

Bachelor of Computer Science -

Pune University
Pune
01.2024

HSC - Class 12th Science Stream

Marathwada Mitra Mandal College of Commerce and Science
Pune
02.2020

SSC - Class 10th

Agrasen High School
Pune
03.2018

Skills

  • Client relationship management
  • Communication skills
  • Order processing and tracking
  • Issue resolution
  • Data accuracy
  • Best practices implementation
  • Collaboration and teamwork
  • Prioritization and multitasking
  • Deadline management
  • Microsoft Excel proficiency
  • Dialer operation
  • Google Forms expertise
  • Order processing

Languages

  • English
  • Hindi
  • Marathi

Hobbies and Interests

  • Learning up to date concepts
  • Improving basic concepts in upgraded version
  • Engaging experienced work ethic in better manner
  • Highly motivated to help a company achieve its goals

Personal Information

Date of Birth: 02/17/02

Achievements And Awards

  • Promoted to Lead Associate - Quality from the Customer Associate position
  • Certified as a top performer for a month in quality
  • Applaud rewards as e-gift cards
  • Achieved SPOT award for consistency and impactful contribution

Timeline

Customer Order Management Representatoive

Cummins
05.2024 - Current

Advisor II, Customer Associate

Concentrix
08.2022 - 03.2024

Advisor I, Customer Associate & Lead Associate Quality

Inter Global Technologies Solutions
12.2020 - 05.2022

Bachelor of Computer Science -

Pune University

HSC - Class 12th Science Stream

Marathwada Mitra Mandal College of Commerce and Science

SSC - Class 10th

Agrasen High School

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MANASI GAIKWAD