MANASI GAIKWAD
Pune
Summary
Dynamic Customer Order Management Representative with a proven track record at Cummins, excelling in order processing and issue resolution. Adept at client relationship management and collaboration, consistently achieving high customer satisfaction. Proficient in Microsoft Excel, I prioritize tasks effectively to ensure timely fulfillment and maintain data accuracy.
Overview
4
4
years of professional experience
Work History
Customer Order Management Representatoive
Cummins
Pune
05.2024 - Current
- Contributed to the Continuous Improvement project that efficiently saves 93.85 hours annually.
- Managing the TBWS board on a weekly basis with measures for collecting data, updating it timely, and formatting the prints.
- Identified areas of improvement within the order management system and suggested solutions.
- Clearing ASN (Advanced Shipping Notice) for parts shipped to virtual locations, specifically specific locations such as CR.
- Handling open POs with respect to shipment information, identification of sales status codes, and cancellation of lines as per requirements.
- Processing open orders through OE (Order Entry) invoices to ensure accurate documentation.
- Managing sourcing and billing according to the sourced instances.
- Manage credit note processes, ensuring that suppliers receive credit for under-shipped quantities.
- Processing customers' orders with accuracy of parts and quantity based on specified branch locations.
- Processing drop-ships of parts through different warehouses (GOMS application).
- Clearing various errors, verifying inventory, and processing orders with the appropriate set of quantities.
- Collaborated effectively with dealers to ensure timely fulfillment.
- Additional ability to work on priority tasks, along with ensuring that the daily assigned tasks are completed while maintaining quality and compliance accuracy.
- Participated in training sessions conducted by Order Management Team Lead on new technologies or processes related to order management activities.
Advisor II, Customer Associate
Concentrix
Pune
08.2022 - 03.2024
- Delivered excellent customer service over the email, addressing inquiries, resolving issues and processing orders.
- Maintained high level of product knowledge to provide accurate information and recommendations to customers.
- Consistently met or exceeded customer service performance targets, including response times and customer satisfaction metrics.
- Efficiently handled Return Material Authorization (RMA), Pre-order and post-order queries and Expedite requests to meet customer needs and maintain operational efficiency.
- Proactively working on customer queries to avoid issues and effectively providing innovative solutions.
- Collaborated effectively with Planners to prioritize and expedite critical orders, ensuring timely fulfillment and customer satisfaction.
- Ability to complete the Task within the given Timeline while maintaining quality assurance and compliance accuracy.
Advisor I, Customer Associate & Lead Associate Quality
Inter Global Technologies Solutions
Pune
12.2020 - 05.2022
- Provided customer support and assistance, addressing inquiries and resolving issues.
- Demonstrated strong customer service skills to ensure customer satisfaction.
- Utilized computer skills to navigate systems and provide accurate information to customers.
- Being proactive to acknowledge customers requirements.
- Balancing relevant Average Handling Call timing.
- Promoted as Lead Associate
- Quality through enhancing skills such as Call monitoring. audit forecasting.
- Prepare, maintain and publish internal and external quality reports.
- Govern feedback closure to ensure feedback compliance.
- Attend internal and external calibration to understand quality perception/requirement and bring down variance.
Education
Bachelor of Computer Science -
Pune University
Pune01.2024
HSC - Class 12th Science Stream
Marathwada Mitra Mandal College of Commerce and Science
Pune02.2020
SSC - Class 10th
Agrasen High School
Pune03.2018
Skills
- Client relationship management
- Communication skills
- Order processing and tracking
- Issue resolution
- Data accuracy
- Best practices implementation
- Collaboration and teamwork
- Prioritization and multitasking
- Deadline management
- Microsoft Excel proficiency
- Dialer operation
- Google Forms expertise
- Order processing
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Learning up to date concepts
- Improving basic concepts in upgraded version
- Engaging experienced work ethic in better manner
- Highly motivated to help a company achieve its goals
Personal Information
Date of Birth: 02/17/02
Achievements And Awards
- Promoted to Lead Associate - Quality from the Customer Associate position
- Certified as a top performer for a month in quality
- Applaud rewards as e-gift cards
- Achieved SPOT award for consistency and impactful contribution
Timeline
Customer Order Management Representatoive
Cummins
05.2024 - Current
Advisor II, Customer Associate
Concentrix
08.2022 - 03.2024
Advisor I, Customer Associate & Lead Associate Quality
Inter Global Technologies Solutions
12.2020 - 05.2022
Bachelor of Computer Science -
Pune University
HSC - Class 12th Science Stream
Marathwada Mitra Mandal College of Commerce and Science
SSC - Class 10th
Agrasen High School
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