Summary
Overview
Work History
Education
Skills
Tools Used
Domain
Achievementsawards
Timeline
Generic
Manasi Joshi

Manasi Joshi

Pune

Summary

To acquire the leadership roles & maintain relationship, responsibilities with the Client. Applying thought & challenges that Incorporates dynamic growth, therefore contributing to the Organization and Self development. Also secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

11
11
years of professional experience

Work History

Marketing Support and Salesforce Admin Support

Snowflake
Pune
08.2023 - Current
  • Preferred to perform webinar setup using WordPress, On24, Marketo, and SFDC.
  • Coordinated and managed all aspects of webinar setup, including scheduling, registration management, and ensuring seamless execution and high attendee satisfaction through effective use of On24's features.
  • Compiled and uploaded participants lists for webinars and other digital events using SFDC and Marketo, maintaining data accuracy and compliance with privacy regulations.
  • Using designed and drafted email marketing campaigns, using the Marketo tool.
  • Conducted A/B testing to optimize subject lines, content, and send times.
  • Used segmentation for improving email performance and increased email deliverability.
  • Manage user accounts and profiles, including creating, editing, and deleting users.
  • Designed various custom objects, fields, formulas, validation rules, and workflow rules as per the requirement.
  • Proficiency in SFDC administrative tasks, such as creating profiles, roles, users, email services, approval processes, workflow rules, validation rules, reports, dashboards, and task events.
  • Implemented pick lists, field dependencies, lookups, master-detail relationships, validation, and formula fields to the custom objects.
  • Data Management in data import/export, data cleansing, and report generation.

Senior Analyst

Quotient Media & Technology
Pune
05.2022 - 08.2023
  • Worked with the strategic team, and my role was to provide deep analysis on various sales data and provide the variance for year-on-year growth.
  • Identified needs of customers promptly and efficiently.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Maintained updated knowledge base on industry trends and best practices.

Manual Tester

Bpost
Pune
01.2022 - 04.2022
  • Test cases writing (UI, Back end, front end)
  • Analyzed user stories and acceptance criteria to create test plans and test cases.
  • Utilized various bug tracking tools to document defects during testing cycles.
  • Provided feedback on product design decisions from a quality assurance perspective.
  • Wrote clear bug reports with detailed reproduction steps for developers.
  • Implemented Agile methodology throughout the software development life cycle.

PMO Lead

Tata Steel UK Ltd
Pune
01.2021 - 08.2021
  • Provided coaching and mentoring support to junior PMO staff as required.
  • Generated ad hoc analysis as needed by senior management and other stakeholders.
  • Prepared weekly, monthly, quarterly reports highlighting key achievements, areas of concern and recommended actions.
  • Organized training sessions for new hires on PMO processes and procedures.

PMO

Ecolab Inc.
Pune
02.2020 - 09.2020
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Prepared reports on staff movement within the organization including transfers, promotions and terminations.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Handled sensitive and confidential employee information with complete discretion.
  • Coordinated with department heads to ensure compliance with corporate policies and procedures.
  • Processed onboarding paperwork for new hires and rehires.
  • Created status reports highlighting accomplishments, open issues, upcoming tasks and other relevant information related to each project.
  • Identified areas where process improvements could be implemented within the PMO department.
  • Performed administrative duties such as creating agendas, taking meeting notes, tracking action items and preparing presentation materials.
  • Provided support during internal and external audits related to billing processes.

Test Analyst

Deutsche Borse AG
Pune
09.2019 - 12.2019
  • Understanding the requirements and functional specifications of the application
  • Designing and preparing test cases to validate the application
  • Defect reporting and tracking
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Collaborated with development teams to troubleshoot issues found during testing cycles.

Test Analyst

Prudential Distribution Limited
07.2019 - 08.2019
  • Process Migration

Senior Process Associate

AVIVA
Pune
04.2017 - 06.2019
  • QA for migrating system (Citrix to TCS BANcs System) Migrating system (Citrix to TCS BANcs System)
  • Implemented quality assurance measures to ensure accuracy of information collected from customers.
  • Identified needs of customers promptly and efficiently.
  • Analyzed customer feedback survey data to identify areas for improvement.

Senior Test Analyst

Diligenta
Pune
08.2013 - 03.2017
  • Conducted system, integration, regression, smoke, and functional testing.
  • Assisted in creating user acceptance test plans based on user stories from Agile methodology teams.
  • Executed various types of tests such as positive and negative, boundary value analysis, and exploratory.
  • Managed defects in defect tracking systems such as JIRA or Bugzilla throughout the lifecycle of the product release cycle.
  • Conducted root cause analysis activities when critical bugs were reported from customers.
  • Automated API tests using Postman or SOAPUI toolsets for web services application testing.
  • Resolved issues to improve productivity and workflows.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.

Education

Bachelor of Commerce -

DBJ College Mumbai University
Maharashtra
01-2013

Skills

  • Manual Testing
  • Salesforce Administration (Learning Development)
  • Marketing support Executive (Webinar set up by using WordPress, Marketo, On24, and SFDC tools)
  • PMO activities

Tools Used

BANCs, JIRA, Amazon Workspace,Service Now, WordPress, Marketo, ON24, SFDC, Adobe

Domain

Insurance, Capital Money Market, Post services, Cloud computing platform

Achievementsawards

  • Applause Award, 07/15/20, Beyond Performance Awards, Beyond Performance
  • Service & Commitment Award, 07/25/18, Service Awards, Service Award
  • Service & Commitment Award, 07/25/16, Service Awards, Service Award

Timeline

Marketing Support and Salesforce Admin Support

Snowflake
08.2023 - Current

Senior Analyst

Quotient Media & Technology
05.2022 - 08.2023

Manual Tester

Bpost
01.2022 - 04.2022

PMO Lead

Tata Steel UK Ltd
01.2021 - 08.2021

PMO

Ecolab Inc.
02.2020 - 09.2020

Test Analyst

Deutsche Borse AG
09.2019 - 12.2019

Test Analyst

Prudential Distribution Limited
07.2019 - 08.2019

Senior Process Associate

AVIVA
04.2017 - 06.2019

Senior Test Analyst

Diligenta
08.2013 - 03.2017

Bachelor of Commerce -

DBJ College Mumbai University
Manasi Joshi