Manasi Joshi
Pune
Summary
To acquire the leadership roles & maintain relationship, responsibilities with the Client. Applying thought & challenges that Incorporates dynamic growth, therefore contributing to the Organization and Self development. Also secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
11
11
years of professional experience
Work History
Marketing Support and Salesforce Admin Support
Snowflake
Pune
08.2023 - Current
- Preferred to perform webinar setup using WordPress, On24, Marketo, and SFDC.
- Coordinated and managed all aspects of webinar setup, including scheduling, registration management, and ensuring seamless execution and high attendee satisfaction through effective use of On24's features.
- Compiled and uploaded participants lists for webinars and other digital events using SFDC and Marketo, maintaining data accuracy and compliance with privacy regulations.
- Using designed and drafted email marketing campaigns, using the Marketo tool.
- Conducted A/B testing to optimize subject lines, content, and send times.
- Used segmentation for improving email performance and increased email deliverability.
- Manage user accounts and profiles, including creating, editing, and deleting users.
- Designed various custom objects, fields, formulas, validation rules, and workflow rules as per the requirement.
- Proficiency in SFDC administrative tasks, such as creating profiles, roles, users, email services, approval processes, workflow rules, validation rules, reports, dashboards, and task events.
- Implemented pick lists, field dependencies, lookups, master-detail relationships, validation, and formula fields to the custom objects.
- Data Management in data import/export, data cleansing, and report generation.
Senior Analyst
Quotient Media & Technology
Pune
05.2022 - 08.2023
- Worked with the strategic team, and my role was to provide deep analysis on various sales data and provide the variance for year-on-year growth.
- Identified needs of customers promptly and efficiently.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Maintained updated knowledge base on industry trends and best practices.
Manual Tester
Bpost
Pune
01.2022 - 04.2022
- Test cases writing (UI, Back end, front end)
- Analyzed user stories and acceptance criteria to create test plans and test cases.
- Utilized various bug tracking tools to document defects during testing cycles.
- Provided feedback on product design decisions from a quality assurance perspective.
- Wrote clear bug reports with detailed reproduction steps for developers.
- Implemented Agile methodology throughout the software development life cycle.
PMO Lead
Tata Steel UK Ltd
Pune
01.2021 - 08.2021
- Provided coaching and mentoring support to junior PMO staff as required.
- Generated ad hoc analysis as needed by senior management and other stakeholders.
- Prepared weekly, monthly, quarterly reports highlighting key achievements, areas of concern and recommended actions.
- Organized training sessions for new hires on PMO processes and procedures.
PMO
Ecolab Inc.
Pune
02.2020 - 09.2020
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Handled sensitive and confidential employee information with complete discretion.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Processed onboarding paperwork for new hires and rehires.
- Created status reports highlighting accomplishments, open issues, upcoming tasks and other relevant information related to each project.
- Identified areas where process improvements could be implemented within the PMO department.
- Performed administrative duties such as creating agendas, taking meeting notes, tracking action items and preparing presentation materials.
- Provided support during internal and external audits related to billing processes.
Test Analyst
Deutsche Borse AG
Pune
09.2019 - 12.2019
- Understanding the requirements and functional specifications of the application
- Designing and preparing test cases to validate the application
- Defect reporting and tracking
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Collaborated with development teams to troubleshoot issues found during testing cycles.
Test Analyst
Prudential Distribution Limited
07.2019 - 08.2019
- Process Migration
Senior Process Associate
AVIVA
Pune
04.2017 - 06.2019
- QA for migrating system (Citrix to TCS BANcs System) Migrating system (Citrix to TCS BANcs System)
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
- Identified needs of customers promptly and efficiently.
- Analyzed customer feedback survey data to identify areas for improvement.
Senior Test Analyst
Diligenta
Pune
08.2013 - 03.2017
- Conducted system, integration, regression, smoke, and functional testing.
- Assisted in creating user acceptance test plans based on user stories from Agile methodology teams.
- Executed various types of tests such as positive and negative, boundary value analysis, and exploratory.
- Managed defects in defect tracking systems such as JIRA or Bugzilla throughout the lifecycle of the product release cycle.
- Conducted root cause analysis activities when critical bugs were reported from customers.
- Automated API tests using Postman or SOAPUI toolsets for web services application testing.
- Resolved issues to improve productivity and workflows.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
Education
Bachelor of Commerce -
DBJ College Mumbai University
Maharashtra01-2013
Skills
- Manual Testing
- Salesforce Administration (Learning Development)
- Marketing support Executive (Webinar set up by using WordPress, Marketo, On24, and SFDC tools)
- PMO activities
Tools Used
BANCs, JIRA, Amazon Workspace,Service Now, WordPress, Marketo, ON24, SFDC, Adobe
Domain
Insurance, Capital Money Market, Post services, Cloud computing platform
Achievementsawards
- Applause Award, 07/15/20, Beyond Performance Awards, Beyond Performance
- Service & Commitment Award, 07/25/18, Service Awards, Service Award
- Service & Commitment Award, 07/25/16, Service Awards, Service Award
Timeline
Marketing Support and Salesforce Admin Support
Snowflake
08.2023 - Current
Senior Analyst
Quotient Media & Technology
05.2022 - 08.2023
Manual Tester
Bpost
01.2022 - 04.2022
PMO Lead
Tata Steel UK Ltd
01.2021 - 08.2021
PMO
Ecolab Inc.
02.2020 - 09.2020
Test Analyst
Deutsche Borse AG
09.2019 - 12.2019
Test Analyst
Prudential Distribution Limited
07.2019 - 08.2019
Senior Process Associate
AVIVA
04.2017 - 06.2019
Senior Test Analyst
Diligenta
08.2013 - 03.2017
Bachelor of Commerce -
DBJ College Mumbai University