Summary
Overview
Work History
Education
Skills
Accomplishments
Training Assignments
Areas Of Interest
Personal Information
Languages
Certification
Timeline
Generic
Manasi Vasisht

Manasi Vasisht

Chennai

Summary

A hospitality professional who is career-oriented, goal-driven, and process-focused and always ready to demonstrate a strong commitment to achieving excellence in her field. I am a person who sets clear, ambitious goals and develop structured plans to meet them, ensuring my work aligns with the industry's best practices. My disciplined approach means aids me to consistently adhere to high standards and maintain a strong work ethic. I am dedicated to my role and invest significant effort and time into responsibilities given to me and always seeking continuous improvement. Additionally, I am open to new challenges and have a proactive attitude towards growth and learning, enabling me to adapt and thrive in dynamic environments. This combination of qualities empowers me in becoming a valuable asset in the hospitality industry, capable of driving success and innovation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Duty Manager

Taj Holiday Village Resort and Spa, Goa
Goa
05.2023 - Current
  • Monitored performance of staff members, offering advice where appropriate.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Provided training sessions for new staff members on company policies and procedures.
  • Took care of customer problem escalated by other staff members.

Acting Duty Manager (Management Trainee)

Taj City Centre, Gurugram
Gurgaon
11.2022 - 03.2023
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Responded promptly to any emergency situations that arose during shifts.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Responded to customer questions regarding products, prices and availability.

Acting Supervisor (Management Trainee)

President Mumbai - IHCL SeleQtions
Mumbai
09.2022 - 10.2022
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Complied with company policies, objectives and communication goals.
  • Implemented quality control measures, significantly reducing error rates.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Industrial Trainee

Taj Mahal Hotel, New Delhi
New Delhi
08.2021 - 09.2022
  • Observed workers performing tasks related to the operation of machinery.
  • Supported team by operating equipment.

Front Office Intern

Taj Bangalore, Bengaluru
Bengaluru
06.2019 - 03.2020
  • Verified accuracy of guest information prior to entering into system database.
  • Created reservations for guests using computer software programs.
  • Maintained cleanliness in the lobby area of the hotel.
  • Performed data entry tasks related to guest accounts accurately.
  • Organized paperwork related to reservations, cancellations, refunds.
  • Prepared documents such as invoices, bills, and receipts for customers.
  • Tracked daily arrival and departure records of hotel guests.
  • Answered incoming calls and managed inquiries.
  • Processed payments for guest accounts.
  • Assisted with check-in and check-out of hotel guests.
  • Greeted guests and provided customer service support.
  • Delivered messages and ran errands.
  • Communicated with customers, employees and vendors to answer questions and address complaints.

Education

B.A.(Hons) in Hotel Management -

University of Huddersfield, UK at Institute of Hotel Management - Aurangabad
01.2020

10 +2 (CBSE) -

Sri Sankara Senior Secondary School, Adyar
01.2016

10 (CBSE) -

Sri Sankara Senior Secondary School, Adyar
01.2014

Skills

  • OPERA
  • Shawman POS
  • Microsoft Office (Excel, PowerPoint, Word)
  • Certified Taj Departmental Trainer
  • Relationship Building
  • Team Supervision
  • Delegating Work
  • Resource Allocation
  • Operations Management
  • Performance Management
  • Time Management
  • Customer Communication
  • Shift Scheduling
  • Attention to Detail
  • KPI Monitoring
  • Staff Training and Development
  • SOP Development

Accomplishments

  • Have been awarded the title of "Upsell Champ" two months in a row, generating an incremental revenue of over INR 5 lac for the months July and August, 2024
  • Have been nominated to be a core member of the Organization Committee for the prestigious Annual Business Conference of IHCL held at Taj Cidade De Goa in May, 2024.
  • Independently handled multiple groups in various sectors, from pre-arrival to departure in Taj Holiday Village Resort and Spa, Goa.
  • Have successfully completed the Management Training Program with IHCL called Hotelier Development Program (HDP) from 2021-23.
  • Was a part of various co-ordination groups during high movement in Taj Bangalore
  • Have featured on Trust You - Guest feedback portal, multiple times for commendable guest service and have reached the Silver Tier in STARS.
  • Co-led the Buddhist Conclave Luncheon at Ajanta Caves, Aurangabad.
  • Received an appreciation letter from Vivanta By Taj - Auarangabad, for outstanding overall performance during OJT.
  • Passed and certified with Intensive Level 1.1 in French from Alliance Française, Chennai
  • Completed industrial familiarization in baking at GRT Grand Hotel, Chennai
  • Completed Arangetram in Bharatanatyam (Indian clasical dance form) at the age of 15.

Training Assignments

  • 1 Year Internship, Taj Bangalore - Bengaluru, 06/03/19, 05/03/20, Reservations, Front Office Operations, Housekeeping
  • On the Job Training, Vivanta By Taj - Aurangabad, 08/13/17, 12/23/17, Housekeeping, Food and Beverage Service, Front Office Operations
  • Industrial Exposure Training, Vivanta By Taj - Aurangabad, 05/14/17, 06/24/17, Housekeeping, Food and Beverage Service, Front Office Operations

Areas Of Interest

Front Office Operations

Personal Information

Date of Birth: 21/02/1998

Languages

Kanada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1

Certification

  • Certified Taj Departmental Trainer

Timeline

Duty Manager

Taj Holiday Village Resort and Spa, Goa
05.2023 - Current

Acting Duty Manager (Management Trainee)

Taj City Centre, Gurugram
11.2022 - 03.2023

Acting Supervisor (Management Trainee)

President Mumbai - IHCL SeleQtions
09.2022 - 10.2022

Industrial Trainee

Taj Mahal Hotel, New Delhi
08.2021 - 09.2022

Front Office Intern

Taj Bangalore, Bengaluru
06.2019 - 03.2020

B.A.(Hons) in Hotel Management -

University of Huddersfield, UK at Institute of Hotel Management - Aurangabad

10 +2 (CBSE) -

Sri Sankara Senior Secondary School, Adyar

10 (CBSE) -

Sri Sankara Senior Secondary School, Adyar
Manasi Vasisht