Dynamic Technology Trainer and eLearning Developer with a proven track record at Fiserv, specializing in regulatory compliance and curriculum design. Expert in Articulate Storyline, I’ve enhanced onboarding success rates by 30% through engaging training programs. Passionate about fostering learner engagement and delivering impactful training experiences that drive organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technology Trainer | ELearning Developer
Self Employed
Pune
09.2020 - Current
Delivered technical training for clients like Capgemini, Cognizant, Hexaware, and IBM on ISTQB, Java Selenium, SQL/PLSQL, and Agile methodologies.
Designed and developed 15+ interactive eLearning modules using Articulate Storyline 360, Rise 360, and screen recording tools for scalable, on-demand learning.
Created immersive content with advanced features like triggers, branching scenarios, drag-and-drop activities, quizzes, and simulations to enhance learner engagement.
Developed tailored training curricula aligned with business goals, improving onboarding success rates by 30%, and boosting job readiness.
Facilitated hands-on UAT-based training simulations and real-time labs to provide practical project exposure.
Authored technical documents, including SOPs, test cases, user stories, and workflow diagrams, ensuring alignment with QA and ISTQB standards.
Led induction boot camps on manual and automation testing (Java, Selenium), SQL, and Agile, receiving 95%+ positive learner feedback.
Delivered Actimize AML/Fraud training (SAM, AIS, RCM), guiding configuration, alert workflows, and end-user onboarding for BFSI clients.
Sr. Application Developer
Fiserv (First Data)
01.2020 - 07.2020
Showcased domain proficiency in Anti Money Laundering (AML) and Fraud, fortified by robust analytical prowess, ensuring adept handling of complex financial regulatory matters.
Steered Actimize solutions implementation, focusing on SAM within ActOne Platform. Excelled in AIS and RCM development, guaranteeing the delivery of robust functionalities.
Deployed Actimize RCM configuration, setting up roles, groups, Business units, workflows, users, alert views, DART, and Dashboards to enhance operational efficiency and compliance.
Designed and executed SQL queries for database validation during system testing and validated data and system functionality through structured UAT and test scenarios.
Developed Agile artifacts and participated in Scrum events such as Backlog Grooming, while orchestrating Joint Application Development sessions to gather requirements.
Educated users on released changes and facilitated post-production activities, including gathering user feedback and prioritizing tasks with internal & external stakeholders.
Tech Lead Technical Trainer
NICE Interactive Solutions India Pvt Ltd
12.2017 - 01.2020
Delivered end-to-end training on Actimize modules (RCM, SAM, AIS) for internal teams and clients, aligned with global regulatory standards.
Trained cross-functional roles on business requirement gathering and fraud monitoring workflow implementation.
Designed and led scenario-based sessions on fraud detection, risk scoring, and alert generation using Actimize RCM.
Developed modular courseware and interactive eLearning content in Articulate Storyline 360, enabling flexible, real-world learning.
Managed LMS operations, training logistics, and calendar planning to ensure timely delivery and access to sessions.
Created detailed use cases, walkthroughs, and test objectives to connect training with practical Actimize applications.
Collected and analyzed learner feedback to enhance training effectiveness and continuously improve engagement.
Technical Trainer
SQS India Infosystems Pvt. Ltd
05.2014 - 12.2017
Conducted interactive workshops for ISTQB certifications (FL, Agile Extension, AL TA), enhancing testing skills and ensuring industry-standard alignment.
Led Selenium induction programs and customized onboarding trainings tailored to specific client and project requirements.
Managed LMS operations including user setup, course tracking, and reporting to support seamless training delivery.
Spearheaded internal test automation initiatives (e.g., Online PGP, Skill Set Matrix) using Selenium to improve QA practices.
Designed targeted training interventions based on skill gap analysis in collaboration with cross-functional teams.
Promoted test automation best practices, increasing efficiency and reducing manual testing efforts across projects.
Facilitated knowledge-sharing sessions and brown-bag talks to encourage continuous learning and tool adoption.
Mentored junior testers, monitored trainee progress, and refined programs based on performance metrics and feedback.
Having 14 plus years of experience in IT, I have a strong background in Learning and Development, optimizing business processes, conducting in-depth customer needs analysis and contributing to give quality products to customers.
Designed and delivered training programs on Manual Testing, Selenium, Core Java, and ISTQB workshops, alongside Actimize-AML training for financial institutions, aligning content with industry standards and organizational needs.
Created comprehensive, customized training materials for diverse learning programs, ensuring technical proficiency and readiness for certifications such as ISTQB.
Successfully managed end-to-end training program design, incorporating stakeholder input to address skill gaps and align learning objectives with strategic business goals with AI based techniques and strategies.
Conducted engaging classroom and virtual training sessions using platforms like WebEx, fostering active participation and delivering measurable learning outcomes.
Partnered with cross-functional stakeholders to define training needs, develop competency frameworks, and secure buy-in for L&D initiatives.
Experienced in developing hands-on AI training labs and implementing real-world AI case studies to bridge theory with practical application.
Demonstrated strong leadership and organizational skills, ensuring seamless execution of training schedules, managing resources effectively, and mentoring trainers for consistent program quality.