Summary
Overview
Work History
Education
Skills
Personal Project
Technical Skills
Languages
Timeline
Generic
Manaswini Lenka

Manaswini Lenka

Khorda

Summary

Analytical and insightful Data Analyst known for productivity and efficiency in task completion. Specialize in data visualization, statistical analysis, and predictive modeling. Excel in problem-solving, critical thinking, and communication, ensuring successful project outcomes and team collaboration.

Overview

2
2
years of professional experience

Work History

Software Associate

Capgemini Technology Service India Ltd
Kolkata
06.2019 - 03.2021

Identity Access Management and Technical Support

• Provided first-line technical support via phone, email, and chat to resolve hardware and software issues for end-users.

• Installed, configured, and maintained software applications and peripheral devices across multiple platforms.

• Documented and tracked support tickets using a ticketing system, ensuring timely resolution and accurate record-keeping.

• Collaborated with IT teams to escalate and resolve complex technical issues and minimize service disruptions.

• Updated and maintained technical documentation, manuals, and knowledge base articles for user reference.

• Experienced Identity Access Management (IAM) Specialist with a strong background in implementing and managing IAM solutions to ensure secure access to IT systems and applications. Proven ability to design and deploy authentication, authorization, and provisioning mechanisms while adhering to industry best practices and compliance standards. Skilled in troubleshooting IAM-related issues and collaborating with cross-functional teams to enhance security and efficiency.

Education

Data Analyst -

Persistent Network Pvt. Ltd
Odisha
03-2024

MCA - Computer Application

Integrated MCA, Utkal University
Odisha
09-2021

Bachelor of Computer Applications - Computer Application

Integrated MCA, Utkal University
Odisha
05-2019

Skills

DBMS Programming

Reporting and Visualization

Credit Risk Analysis

Business MIS

Performance Tracking

Customer Analytics

Personal Project

Banking Credit Risk and Usage Analytics

  • Analyzed credit card transaction data using SAS, SQL, and Excel to understand customer behavior and usage patterns.
  • Designed and implemented automation tasks using SAS, SQL, and Excel to streamline data processing from a database server to an analytical DataMart.
  • Utilized SAS and SQL for data cleaning and preparation, ensuring data quality for analysis.
  • Conducted exploratory data analysis in Excel and SQL to uncover insights and trends from the data.
  • Created interactive dashboards and visualizations in Power BI to present findings effectively.
  • Prepared portfolio monitoring reports based on credit performance, categorizing customers into default and non-default groups and segmenting them by risk.
  • Collaborated with hypothetical business units to gather requirements and provided ad-hoc reporting and analysis.
  • Continuously evaluated credit portfolio performance , Identified priority accounts for potential recovery and devised appropriate collection strategies.
  • Developed strategies for managing delinquent customers, leveraging internal and external data sources to improve recovery rates based on historical analysis.

Technical Skills

· SAS

· SQL

· Excel

· Power BI

Languages

Odia
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

Software Associate

Capgemini Technology Service India Ltd
06.2019 - 03.2021

Data Analyst -

Persistent Network Pvt. Ltd

MCA - Computer Application

Integrated MCA, Utkal University

Bachelor of Computer Applications - Computer Application

Integrated MCA, Utkal University
Manaswini Lenka