Analytical and insightful Data Analyst known for productivity and efficiency in task completion. Specialize in data visualization, statistical analysis, and predictive modeling. Excel in problem-solving, critical thinking, and communication, ensuring successful project outcomes and team collaboration.
Identity Access Management and Technical Support
• Provided first-line technical support via phone, email, and chat to resolve hardware and software issues for end-users.
• Installed, configured, and maintained software applications and peripheral devices across multiple platforms.
• Documented and tracked support tickets using a ticketing system, ensuring timely resolution and accurate record-keeping.
• Collaborated with IT teams to escalate and resolve complex technical issues and minimize service disruptions.
• Updated and maintained technical documentation, manuals, and knowledge base articles for user reference.
• Experienced Identity Access Management (IAM) Specialist with a strong background in implementing and managing IAM solutions to ensure secure access to IT systems and applications. Proven ability to design and deploy authentication, authorization, and provisioning mechanisms while adhering to industry best practices and compliance standards. Skilled in troubleshooting IAM-related issues and collaborating with cross-functional teams to enhance security and efficiency.
DBMS Programming
Reporting and Visualization
Credit Risk Analysis
Business MIS
Performance Tracking
Customer Analytics
Banking Credit Risk and Usage Analytics
· SAS
· SQL
· Excel
· Power BI