Manav Chand
New Delhi
Summary
Results-oriented Store Manager with a strong focus on profitability and team leadership. Enhances customer satisfaction through exceptional service and in-depth product knowledge. Excels in stock management and staff training, consistently meeting sales targets in fast-paced settings. Operates independently to deliver operational success.
Overview
3
3
Languages
14
14
years of professional experience
Work History
STORE MANAGER
Tresor Systems Pvt Ltd.
New Delhi
03.2023 - Current
- Oversaw daily store operations, ensuring smooth functionality and high standards of customer service while optimising manpower.
- Managed store budget to control expenses and meet financial targets.
- Coached employees on upselling techniques, increasing average transaction value through effective sales strategies.
- Led training for new sales staff, driving productivity and team handling.
- Conducted regular performance reviews, establishing clear objectives and targets to enhance team accountability.
- Resolved customer complaints with practical options to maintain satisfaction and loyalty.
- Handled store merchandising to keep displays organised and appealing.
- Contributed to end-to-end stock audits for complete inventory accuracy.
- Inspected ageing products weekly to ensure compliance with freshness standards. weekly to support freshness and compliance.
- Provided product support for Apple software and hardware issues.
- Answered device queries for customers to deliver clear, accurate guidance.
Assistant Store Manager
Tresor Systems Pvt Ltd
New Delhi, India
04.2020 - 03.2023
- Led 10+ sales associates to exceed monthly iPhone targets.
- Coached staff on upselling carrier plans, AppleCare, and accessories to increase sales opportunities.
- Reviewed customer feedback to enhance service quality and customer satisfaction.
- Managed daily open and close procedures and cash handling audits.
- Resolved complex escalations involving data transfers and after-sales service issues.
- Performed weekly inventory audits to reduce stock shrinkage.
- Maintained premium merchandising standards for live demo units and displays.
- Uploaded student discount documents to expedite claims on pending discounts.
Seniors Sales executive
Tresor Systems Pvt Ltd
New Delhi, India
08.2017 - 03.2020
- Consistently exceeded sales quotas for monthly iPhone, Mac, and AppleCare targets.
- Maximised ecosystem revenue through strategic cross-selling of premium Apple accessories and add-ons, enhancing customer satisfaction.
- Delivered tailored consultations for complex iOS/macOS setups and iCloud migrations, ensuring seamless user experiences.
SENIOR ISC (IPHONE SOLUTION CONSULTANT)
Channelplay (iPro Apple)
New Delhi, India
01.2014 - 07.2015
- Managed iPhone sales, driving customer engagement and enhancing overall store performance.
- Gained expertise in lesser-known Apple devices, providing informed recommendations to customers.
- Interfaced with client leads and became a trusted advisor or confidant to the client.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Handled billing processes, ensuring accuracy and efficiency in transactions.
- Managed stock inventory effectively.
Senior Sales Executive
Channel Play (BlackBerry Mobiles Project)
New Delhi, India
08.2012 - 12.2013
- Managed BlackBerry mobile sales, driving revenue growth for store.
- Conducted data transfers for customer accounts and provided after-sales services to improve customer satisfaction.
- Addressed incoming consumer queries to provide timely assistance and solutions.
- Handled store billing processes, ensuring accuracy and efficiency.
- Managed stock inventory effectively.
Retail Sales Executive
Spice Mobiles
New Delhi, India
03.2012 - 07.2012
- Oversaw sales of Android mobile devices, ensuring customer satisfaction and effective inventory management.
- Trained new staff members on sales procedures, product knowledge, and customer service excellence.
- Delivered exceptional customer service by actively listening to needs and recommending suitable products.
- Participated in regular training sessions to enhance sales skills and product knowledge.
Education
B.A - ENGLISH
SHOBHIT UNIVERSITY
Meerut, UP01-2015
High School - B.A Arts and English
National Institute of Open Schooling
New Delhi01-2009
Skills
- Inventory management
- Sales performance analysis
- Retail sales techniques
- Maximising profitability
- Operations management
- Product knowledge
- Performance management
- Team coordination
- Time management
- Premium customer service
- Adaptability to change
Custom
- Multi-tasking ability
- Ability to work and achieve results under time pressure and tough times
- Quick learner
- Ready to accept all challenges
- Premium Customer services
- Product knowledge
- Sales forecasting
- Time management
- Retail sales techniques
- Leadership development
- Operations management
- Maximizing profitability
Personal Information
Father's Name: Sh. Rakesh Chand
Languages
Hindi
Proficient
C2
English
Advanced
C1
Punjabi
Proficient
C2
Timeline
STORE MANAGER
Tresor Systems Pvt Ltd.
03.2023 - Current
Assistant Store Manager
Tresor Systems Pvt Ltd
04.2020 - 03.2023
Seniors Sales executive
Tresor Systems Pvt Ltd
08.2017 - 03.2020
SENIOR ISC (IPHONE SOLUTION CONSULTANT)
Channelplay (iPro Apple)
01.2014 - 07.2015
Senior Sales Executive
Channel Play (BlackBerry Mobiles Project)
08.2012 - 12.2013
Retail Sales Executive
Spice Mobiles
03.2012 - 07.2012
B.A - ENGLISH
SHOBHIT UNIVERSITY
High School - B.A Arts and English
National Institute of Open Schooling