Manav Agarwal
Associate
Pune
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Associate
Bajaj Allianz Staffing Solutions Pvt Ltd.
Pune
11.2022 - Current
- Work for Bajaj Allianz General Insurance Company! handling generic mail id and, Customer support on email.
- Process health claim related queries and escalation.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through email communication and helpful support.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Generated productivity reports and presentations for senior management.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained relationships with customers to maximize healthy business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Care Executive
ISON BPO International Ltd
Pune , Maharashtra
2021.11 - 2022.11
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
Education
B.A English - Bachelor in English
Amity University Online
Delhi, Noida 01.2022 - Current
Skills
Performance improvement
undefinedTimeline
Associate
Bajaj Allianz Staffing Solutions Pvt Ltd.
11.2022 - Current
B.A English - Bachelor in English
Amity University Online
01.2022 - Current
Customer Care Executive
ISON BPO International Ltd
2021.11 - 2022.11
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