Manav Agarwal
Ghaziabad
Summary
Obtain a dynamic, challenging opportunity in the areas of Business Analysis, Product Management and Consultation that contributes to the outstanding success of the business via my academic skills and work experience in Information Technology from various industries.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Veg Vibes
06.2023 - Current
- Led daily restaurant operations including staffing, inventory management, customer service, and compliance, ensuring smooth functioning and consistent guest satisfaction.
- Supervised and trained a team of 10+ staff members, improving service efficiency and reducing employee turnover.
- Maintained food quality, hygiene, and safety standards in line with FSSAI guidelines.
- Handled guest escalations professionally, improving overall customer satisfaction ratings.
- Coordinated with chefs and kitchen staff to ensure timely order delivery and consistent food quality.
- Recruited, trained, and mentored new team members, building a motivated and service-driven workforce.
- Oversaw vendor relationships, negotiated pricing, and ensured timely supply of high-quality ingredients.
- Analyzed sales reports and customer feedback to improve menu performance and service standards.
- Managed and increased sales on online platforms such as Zomato and Swiggy by running appropriate ads and discounts.
- Continuous discussion with Zomato and Swiggy managers to ensure sharing on ads being run.
- Veg Vibes is a multi-cuisine restaurant in Ghaziabad and also listed on Zomato and Swiggy.
Industry Consulting Manager
NTT Data Information Processing Services
01.2018 - 05.2023
- Business Analyst Europe based project in Agile Scrum methodology.
- Complete ownership for Requirement Management for the project from project initiation till deployment.
- Working closely with the stakeholders to understand the business needs and priorities.
- Complete ownership of the Product backlog and maintain it in Jira/Azure Devops.
- Grooming and refining the Product backlog to ensure that there are relevant and prioritized User Stories for upcoming sprints, splitting the user stories to possible granular level, re-assessing the priorities of user stories, removing any unwanted user stories that are no longer relevant.
- Involved in understanding and analyzing complex business requirements and translating them into crisp and unambiguous user stories for development and QA team.
- Creating well defined user stories with clear written description, acceptance/success criteria.
- Conducting Requirement workshops with the team to give clear understanding of the required functionalities.
- Conducting the 3 Amigos session to identify the test scenarios for the requirements.
- Reviewing the test cases prepared by the QA team to ensure proper test coverage.
- Participating in the Sprint Planning sessions to ensure prioritized user stories are picked up for the upcoming sprint as per the team's capacity.
- Conducting the Sprint Review/Demo at the end of each Sprint to get the signoff from stakeholders on the respective sprint.
- Participating in the Sprint Retrospective sessions to analyze what went well, what didn't go well, and areas of improvements.
- Preparation of Business Case document, BRD, SRS, Requirement Traceability Matrix.
Business Consultant
Ruchi Trends
02.2015 - 01.2018
- Established a business in women garment segment by the name Ruchi Trends.
- Successfully managed to establish the business online with leading e-commerce portals.
- Played key role in getting all the necessary legal work involved including VAT, TIN registration, etc.
- All necessary hand over given to enable spouse in becoming independent businesswomen.
Business Consultant
NIIT Limited
04.2013 - 01.2015
- Working with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project.
- Analyzing the business requirements into clearly defined functional and non-functional requirement specifications along with capturing the business rules and validations.
- Translating complex requirements into clear and concise requirements so that both the developers and the stakeholders can easily understand.
- Requirements elicitation both for internal product development and external customers. Documenting the gaps between the current product and client requirements.
- Defining and documenting the Use Cases, FSD, BRD, and other requirement specifications for getting the client signoff, and to be used by the development team and QA team.
- Responsible for designing Prototypes/Wire-frames and UI designs.
- Creating, grooming and maintaining the product backlog along with the prioritization and sequencing of the user stories.
- Supervising Associate Business Analysts and reviewing their Wireframes and other requirement documents.
- Meet with project team(s) regularly to review project deliverables and deadlines.
- Specifying market requirements for current and future products by conducting market research.
- Act as point of first reference for all product related enquiries and work collaboratively with colleagues to address any issues that may arise.
- Collaborate with the product design engineer on user interface and user experience needs.
- Act as a subject matter expert [SME] on product development team and working with team to document functional requirements and break them down into clearer user stories.
- Work with the product development team to document system and user interface requirements, data requirements and report formats.
- Other implementation activities such as UAT, user training, product demos, workshops, etc.
- Timely review of the periodic release of the functionalities developed in the product and also reviewing the test cases to ensure the coverage.
IT Manager
Okaya Power Limited
02.2011 - 03.2013
- Successful SAP ERP implementation as Business Analyst.
- Planning, implementing, managing and maintaining the organization's application and use of technology; and business applications; evaluating and providing recommendations regarding information technology software and systems.
- For all projects, define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
- Constantly seek opportunities to increase internal client satisfaction and deepen client relationships, hold regular status meetings with team, resolve the escalated issues in a timely fashion and inspire coworkers to attain goals and pursue excellence.
- Analyzing and finalizing the Software Requirements and preparing the functional specifications such as BRD/BRS, FRS, SRS, Use Case along with the Screen Prototypes and functional flow/navigation.
- Supervising and reviewing the functional test cases and guiding the testers in performing functional testing on developed functionalities.
- Coordination with the vendor as well as the internal development team to report Issues and Bugs clearly stating the impact, priority and severity.
- Support Business teams in conducting UAT and perform User Trainings.
Business Analyst
Religare Technova Global Solutions Limited
04.2008 - 06.2010
- Interacting with the business organization representatives, including executive management, to understand the business process and the needs of the business.
- Gathering Requirement from identified project stakeholders and identifying potential solutions to the problems posed by the business needs and requirements.
- Analyzing the business requirements into clearly defined functional and non-functional requirement specifications along with capturing the business rules and validations.
- Responsible for designing Prototypes/Wire-frames and UI designs.
- System design including scalability & extendibility of the system and worked closely with the technical team in preparing system/design specifications.
- Review test cases and working closely with the testing team to monitor the successful execution of the test cases.
- Carrying out the UAT (User Acceptance Testing) individually and with the involvement of the end users.
- Working closely with the QA team in explaining requirements to them to develop test cases, defect management and test status matrix.
- Effectively carried out the change requests for requirements by implementing the change management process.
Education
MBA - IT & Finance
California State University
Fresno, USA12.2006
Masters in Commerce -
Rohilkhand University
Chandausi, India07-2003
Bachelors in Commerce -
Rohilkhand University
Chandausi, India07-2001
Skills
- Azure Devops
- MS-Office
- MS-Visio
- JIRA
- Agile
- Scrum
- Waterfall
- Axure
Certification
Generative AI for Business Analysts, Edcorner Learning, 2025-09-29, 4 total hours
Professional Digest
Generative AI Certified Business Analyst, Strong Agile Scrum experience, Onsite experience in US, UK, and Europe and handling overseas clients. Client interfacing, strong client interfacing skills, liaison between the client and the development, analyzing the AS-IS and mapping with the TO-BE, identifying the underlying need of the business users, requirement gathering and analysis, and providing effective solutions. Defining requirement documents, user stories, prototype designs, thrives well in dynamic, complex and challenging environments and enthusiastically moves towards attainment of project goals and deliverables. Software Development Life Cycle (SDLC), Business rules identification, Change request management, Gap Analysis, Requirement Traceability Matrix, Test Case Reviews, UAT. Handling of multiple software projects including Banking, Learning Management System (LMS), Equity, CRM, Manufacturing, and US Healthcare. Result oriented, enjoys working in team yet also enjoys taking up independent responsibilities and challenges. Having strong experience in different SDLC methodologies including Agile, Scrum, Waterfall, etc.
Timeline
Restaurant Manager
Veg Vibes
06.2023 - Current
Industry Consulting Manager
NTT Data Information Processing Services
01.2018 - 05.2023
Business Consultant
Ruchi Trends
02.2015 - 01.2018
Business Consultant
NIIT Limited
04.2013 - 01.2015
IT Manager
Okaya Power Limited
02.2011 - 03.2013
Business Analyst
Religare Technova Global Solutions Limited
04.2008 - 06.2010
MBA - IT & Finance
California State University
Masters in Commerce -
Rohilkhand University
Bachelors in Commerce -
Rohilkhand University