Manav Bhandari
Noida
Summary
Dedicated Customer Service Executive with expertise in enhancing customer satisfaction through effective communication and problem-solving. Managed high-volume inquiries and resolved issues promptly while maintaining high service standards. Strong focus on building customer loyalty and fostering positive relationships, with a demonstrated ability to diffuse conflict in person and over the phone.
Overview
7
7
years of professional experience
Work History
Senior Support Worker
Ienergizer IT Services Private Limited.
02.2025 - Current
- Managing high-volume customer interactions in a digital lobby, maintaining an average CSAT score of 90% while reducing wait times by taking dual chat chats at a time.
- Educating clients on FinTech products and self-service features, decreasing repetitive text-based inquiries by 25%.
- Adhered to strict compliance guidelines (KYC/AML) and data privacy protocols while guiding users through Sensitive onboarding processes.
- Collaborated with technical teams to log and escalate critical software bugs from chat logs, enhancing platform stability.
- Transferred to OnePay process to meet company requirements.
Senior Customer Service Executive
IENERGIZER IT SERVICES PVT. LTD.
Noida, Uttar Pradesh
04.2019 - 01.2025
- Resolved user account queries and provided support via email communication, enhancing user satisfaction.
- Mentored junior team members in effectively addressing concerns, contributing to team cohesion.
- Built positive relationships with colleagues and seniors, facilitating collaboration and communication.
- Supported investigations into real money theft by tracking fraudulent activities and implementing necessary actions.
Education
Certificate of Higher Education - bachelor of commerce
Delhi University
New Delhi, IN-DL01-2015
12th class - Commerce
Central board of secondary education
New Delhi, IN-DL2011
10th class - All subjects
Central board of secondary education
New Delhi, IN-DL2009
Skills
- Crisis intervention
- Case documentation
- Customer analysis
- Live chat support
- MS office proficiency
- Communication
- Team work
- Transformational leadership
Languages
English
Hindi
Hobbies and interests
- Listening music
- Watching Web series
- Cooking
- Swimming
Timeline
Senior Support Worker
Ienergizer IT Services Private Limited.
02.2025 - Current
Senior Customer Service Executive
IENERGIZER IT SERVICES PVT. LTD.
04.2019 - 01.2025
Certificate of Higher Education - bachelor of commerce
Delhi University
12th class - Commerce
Central board of secondary education
10th class - All subjects
Central board of secondary education