Manav Chhabra
Manali
Summary
- To be dedicated and methodical professional with good interpersonal and analytical skills.
- An ability to perform successfully in stressful situations.
- To accept all challenges and tasks assigned to me with great responsibility and accomplish them with utmost sincerity.
Overview
3
3
years of professional experience
Work History
Call Quality Analyst
British Airways
02.2021 - Current
- Collects payments, books travel arrangements and pays applicable fees
- Handles travel issues, conflicts, complaints, cancellations and refunds
- Builds and maintains relationships with travel and tour vendors
- Attends travel seminars and conferences
- Conducts research on destinations and industry trends
- Maintains accurate records of bookings, payments, transactions, phone calls and meetings
- Contributes to agency efforts by accomplishing related tasks as needed.
- Monitored and enhanced call quality through constructive feedback.
- Conducted checks on non-compliant activities, implementing improvements.
- Utilized Excel and PowerPoint for data analysis, reporting, and stakeholder presentations.
- Presented detailed reports, identifying key performance indicators for quality enhancement.
- Ensured compliance with applicable laws, regulations, and company policies.
- Conducted regular audits of recorded calls to ensure adherence to standards and policies.
- Developed and implemented strategies to improve call quality, such as training programs and process improvements.
Education
Bachelor Of Commerce (BCOM) - Accounting and Business Management
J.L.N Government College
Kullu, Himachal Pardesh01.2019
Senior Secondary -
Day Star School
Manali, Himachal Pardesh01.2016
Skills
- An ability to communicate and influence customer decision makers;
- Be an excellent communicator with the ability to communicate with customers at all levels;
- Fluent and business proficient in English, Hindi and Punjabi;
- A passion to drive to get things done and build up a high potential business;
- A desire to be part of a fun yet hardworking team in a fast moving inspirational environment;
- Strong computer skills proficient using multiple screens in an online environment;
- Strong attention to details and accuracy
Personal Information
- Father's Name: Lt. Rakesh Chhabra
- Date of Birth: 02/27/99
- Gender: Male
- Marital Status: Unmarried
Hobbies and Interests
- On my day offs I love to go for Trekkings and Cycling.
- I also like watching movies, Playing Games and Listening Music.
- I like Painting and Reading sometimes.
Disclaimer
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars.
Languages
English, Hindi, Punjabi
Languages
Hindi
First Language
Timeline
Call Quality Analyst
British Airways
02.2021 - Current
Bachelor Of Commerce (BCOM) - Accounting and Business Management
J.L.N Government College
Senior Secondary -
Day Star School
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