Summary
Overview
Work History
Education
Skills
Languages
Awards
Hobbies and Interests
Timeline
Generic

Manav Dhawan

Gurugram

Summary

Moving up the corporate ladder with my skills in the best possible way by achieving the organizational goals, meeting set targets, challenges, taking up responsibilities and to be in the decision making position.

Soft Spoken and disciplines Capable of providing outstanding customers services. Analytical bend of mind.

Overview

17
17
years of professional experience

Work History

Customer Care Professional

Convergys India Ltd
ConvergesGrogram
  • Role : Customer Care Executive (Citibank Sunshine Process)
  • Responsibilities: - Providing Service support to Customers of Citibank & AT&T Credit Card Members from the Unites States of America
  • Up-selling Credit Cards insurance & Value Added credit card services to customers to customers to increase profitability for the bank.

Customer Care Executive

Infovision Solutions

Taking Inbound calls for Airtel customers for UP West Region.

Lead Customer Service Professional

American Express India Private Limited
Grogram
08.2012 - Current
  • Currently working with Merchant services(UK Setups Team)
  • Core Job - Setting up Merchant Accounts
  • Handled Card Clearance Process End to End For 2 Years
  • Supported UK MCCY Team for churning inventory and resolving Maintenance quarries.

Card Replacement(Back Office)

American Express
04.2010 - Current
  • Core Job - Providing Renewal cards to card member
  • Providing Emergency cards incase Card member lost there cards while travelling abroad.

Interactive Service Unit(ISU)

American Express
03.2008 - 08.2012
  • Core Job - Assisting Card members in setting there Account online
  • Assisting them in creating user id and passwords
  • Guiding card members in Exploring the American Express Website.

Business Associate

Vertex Private limited
Grogram
07.2007 - 12.2007
  • Responsibilities: - Taking in-bound calls for UK Orange customers

Education

10+2 -

01.1999

Bachelor of Computer Applications -

Indira Gandhi National Open University

Skills

  • Customer Service
  • Positive and Friendly
  • Problem-Solving

Languages

  • English
  • Hindi

Awards

  • Performance Hero, Q3 2018 and December 2023
  • Beyond the Call of Duty, December 2019
  • Top Performer, Q2 2019

Hobbies and Interests

  • Playing Table tennis
  • Watching cricket
  • Listening Music

Timeline

Lead Customer Service Professional

American Express India Private Limited
08.2012 - Current

Card Replacement(Back Office)

American Express
04.2010 - Current

Interactive Service Unit(ISU)

American Express
03.2008 - 08.2012

Business Associate

Vertex Private limited
07.2007 - 12.2007

10+2 -

Bachelor of Computer Applications -

Indira Gandhi National Open University

Customer Care Professional

Convergys India Ltd

Customer Care Executive

Infovision Solutions

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Manav Dhawan