Driving & Playing cricket
Manav Nagpal
Service Delivery Ops Analyst
New Delhi
Summary
Motivated Team Leader with 3+ years of hands-on experience in a fast-paced work environment. Proven success in managing multiple projects while meeting tight deadlines. Highly organized Team Leader with 4+ years of experience leading teams and delivering results.
Overview
9
9
years of professional experience
1
1
Language
Work History
Service Delivery Ops Analyst
Accenture Solutions Pvt Ltd
2017.07 - 2024.01
- As a Team Lead in Accenture I was responsible for keeping the track on the required business metrics.
- Identified and resolved problems through root cause analysis and research using the 5 Y's approach.
- Indulged in weekly & monthly business review with the clients.
- Single handed bought business to the company for 70 FTE's with the help of a Pilot process which was handed over to me in Hyderabad location along with client & leadership appreciations.
- Provided training to the required stakeholders for the new project.
- Worked with 7 different LOB's within the project.
- Was a part of Tier 2 team wherein we used to analyze the problems and report the same to PSM (Clients) and follow up for the resolutions.
- Gathered, organized and input information into Client's ERM.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies on a weekly basis.
- Conducted regular reviews of operations and identified areas for improvement.
Sr. Account Executive
Data Miners Pvt. Ltd.
2016.09 - 2017.05
- Maintained contact information database by keeping account details updated, clear and relevant.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Motivated team members to meet and exceed sales targets.
- Prepared documentation, finalized sales and maintained records.
- Designed training program, increasing customer satisfaction, and new account rates.
Finance Coordinator
Agilent Technologies (Mynd Solutions Pvt. Ltd.)
2014.08 - 2015.05
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Reconcile bank statements with ledgers
- Record necessary adjusting entries
Education
Accounting Technician - Accounting
ICAI
New Delhi 2001.04 -
B.Com - Commerce (Accounting)
Delhi University
New Delhi 2001.04 -
Skills
Documentation and Reporting
Accomplishments
- Collaborated with clients in the development of Google Pay for business.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Interests
Timeline
Service Delivery Ops Analyst
Accenture Solutions Pvt Ltd
2017.07 - 2024.01
Sr. Account Executive
Data Miners Pvt. Ltd.
2016.09 - 2017.05
Finance Coordinator
Agilent Technologies (Mynd Solutions Pvt. Ltd.)
2014.08 - 2015.05
Accounting Technician - Accounting
ICAI
2001.04 -
B.Com - Commerce (Accounting)
Delhi University
2001.04 -
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