Driving & Playing cricket
Manav Nagpal
Service Delivery Ops Analyst
New Delhi
Summary
Motivated Team Leader with 3+ years of hands-on experience in a fast-paced work environment. Proven success in managing multiple projects while meeting tight deadlines. Highly organized Team Leader with 4+ years of experience leading teams and delivering results.
Overview
9
9
years of professional experience
1
1
Language
Work History
Service Delivery Ops Analyst
Accenture Solutions Pvt Ltd
07.2017 - 01.2024
- As a Team Lead in Accenture I was responsible for keeping the track on the required business metrics.
- Identified and resolved problems through root cause analysis and research using the 5 Y's approach.
- Indulged in weekly & monthly business review with the clients.
- Single handed bought business to the company for 70 FTE's with the help of a Pilot process which was handed over to me in Hyderabad location along with client & leadership appreciations.
- Provided training to the required stakeholders for the new project.
- Worked with 7 different LOB's within the project.
- Was a part of Tier 2 team wherein we used to analyze the problems and report the same to PSM (Clients) and follow up for the resolutions.
- Gathered, organized and input information into Client's ERM.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies on a weekly basis.
- Conducted regular reviews of operations and identified areas for improvement.
Sr. Account Executive
Data Miners Pvt. Ltd.
09.2016 - 05.2017
- Maintained contact information database by keeping account details updated, clear and relevant.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Motivated team members to meet and exceed sales targets.
- Prepared documentation, finalized sales and maintained records.
- Designed training program, increasing customer satisfaction, and new account rates.
Finance Coordinator
Agilent Technologies (Mynd Solutions Pvt. Ltd.)
08.2014 - 05.2015
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Reconcile bank statements with ledgers
- Record necessary adjusting entries
Education
Accounting Technician - Accounting
ICAI
New Delhi 04.2001 -
B.Com - Commerce (Accounting)
Delhi University
New Delhi 04.2001 -
Skills
Documentation and Reporting
Issue Identification
Process Enhancement
Report Preparation
Workflow Analysis
Excel Proficiency
Team Collaboration and Leadership
Process Improvements
MS Excel
Financial Management
Account Reconciliation
Analytical Thinking
Project Management
Accomplishments
- Collaborated with clients in the development of Google Pay for business.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Interests
Timeline
Service Delivery Ops Analyst
Accenture Solutions Pvt Ltd
07.2017 - 01.2024
Sr. Account Executive
Data Miners Pvt. Ltd.
09.2016 - 05.2017
Finance Coordinator
Agilent Technologies (Mynd Solutions Pvt. Ltd.)
08.2014 - 05.2015
Accounting Technician - Accounting
ICAI
04.2001 -
B.Com - Commerce (Accounting)
Delhi University
04.2001 -