MANAV SACHDEVA
ASSISTANT MANAGER
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Security Supervisor
EAGEL'S NEST CASINO
WOODSTOCK FIRST NATION,NB
11.2023 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Customer Service Representative
CONCENTRIX
MISSISSAUGA,ON
11.2022 - 10.2023
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Manager
RABBA FINE FOODS
MISSISSAUGA, ON
01.2022 - 01.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
POST GRADUATE DIPLOMA - International Business Management
ST. CLAIR COLLEGE
NORTH YORK,ON 01.2022 - 2023.04
Bachelor of Arts - Arts And Entertainment Management
IEC UNIVERSITY
BADDI, HP, INDIA` 07.2017 - 2020.07
Skills
Safety and security
Timeline
Security Supervisor
EAGEL'S NEST CASINO
11.2023 - Current
Customer Service Representative
CONCENTRIX
11.2022 - 10.2023
Assistant Manager
RABBA FINE FOODS
01.2022 - 01.2023
POST GRADUATE DIPLOMA - International Business Management
ST. CLAIR COLLEGE
01.2022 - 2023.04
Bachelor of Arts - Arts And Entertainment Management
IEC UNIVERSITY
07.2017 - 2020.07
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