MANAV SACHDEVA
ASSISTANT MANAGER
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Security Supervisor
EAGEL'S NEST CASINO
WOODSTOCK FIRST NATION,NB
11.2023 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Customer Service Representative
CONCENTRIX
MISSISSAUGA,ON
11.2022 - 10.2023
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Manager
RABBA FINE FOODS
MISSISSAUGA, ON
01.2022 - 01.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
POST GRADUATE DIPLOMA - International Business Management
ST. CLAIR COLLEGE
NORTH YORK,ON 01.2022 - 04.2023
Bachelor of Arts - Arts And Entertainment Management
IEC UNIVERSITY
BADDI, HP, INDIA` 07.2017 - 07.2020
Skills
Safety and security
Access systems and patrol
Interrogation techniques
Sales expertise
Report preparation
Complaint resolution
Key holder experience
Recordkeeping strengths
POS systems expert
Technical Support
Training development aptitude
CRM
Employee performance evaluations
Recruiting and interviewing
Budgeting
Business Development
Contract Management
Staff supervision
Employee scheduling
Operations management
Sales growth
Strategic planning
Financial Management
Business planning
Timeline
Security Supervisor
EAGEL'S NEST CASINO
11.2023 - Current
Customer Service Representative
CONCENTRIX
11.2022 - 10.2023
Assistant Manager
RABBA FINE FOODS
01.2022 - 01.2023
POST GRADUATE DIPLOMA - International Business Management
ST. CLAIR COLLEGE
01.2022 - 04.2023
Bachelor of Arts - Arts And Entertainment Management
IEC UNIVERSITY
07.2017 - 07.2020