Manav Saxena
Team Leader – E-commerce Operations
New Delhi
Summary
Experienced Team Leader with a strong background in the eCommerce sector, skilled in client coordination, task delegation, and team management. Currently responsible for liaising directly with clients, understanding project requirements, and assigning tasks to backend team members to ensure smooth execution and timely delivery. Proven ability to manage workflows, maintain client relationships, and support backend operations effectively. Previously worked as a Computer Teacher at a private tuition center, bringing strong technical knowledge and communication skills. Now seeking new opportunities in the eCommerce industry to further grow and contribute to dynamic teams.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Technical Lead
Digicommerce Solution LLP
09.2023 - Current
- Managed client inquiries and provided timely responses to ensure satisfaction.
- Coordinated communication between clients and internal teams for seamless service delivery.
- Developed strong relationships with clients through regular follow-ups and check-ins.
- Updated pricing information in our ecommerce platform based on vendor changes or promotions.
- Managing 36 Clients Including 12 Gold Clients.
Computer Teacher
Mehra Education Private Limited
06.2022 - 08.2023
- Developed lesson plans for various computer topics and age groups.
- Maintained a positive learning environment, promoting teamwork and collaboration.
- Mentored students individually to help them improve their understanding of computing concepts.
- Planned and led lessons on basic computer skills, keyboard techniques, and internet use.
- Managed More Than 10 Students in Every Batch.
Education
Bachelor of Computer Applications - Computer Applications Development
Indira Gandhi National Open University
Delhi, India 04.2001 -
High School Diploma -
Arwachin Bharti Bhawan Sr. Sec. School
New Delhi, India 04.2001 -
Skills
E-commerce management
Client relationship management
Inventory optimization
Data analysis
Online marketing strategies
Team collaboration
Technical strategy development
Product optimization
Issue investigation
Requirements gathering
Team performance management
Mentorship and coaching
Technical mentoring
Timeline
Technical Lead
Digicommerce Solution LLP
09.2023 - Current
Computer Teacher
Mehra Education Private Limited
06.2022 - 08.2023
Bachelor of Computer Applications - Computer Applications Development
Indira Gandhi National Open University
04.2001 -
High School Diploma -
Arwachin Bharti Bhawan Sr. Sec. School
04.2001 -
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