Manav Sharat
Noida
Summary
Highly accomplished and results-driven professional with overall 15 years of experience in various roles like Financial Planning and Analysis, BI Reporting, and Internal PMO and People management. Demonstrated expertise in driving strategic financial initiatives, optimizing business performance, and delivering actionable insights to senior management. Proven track record of successfully leading cross-functional teams, implementing process improvements, and streamlining operations to achieve organizational goals. Skilled in leveraging advanced analytics tools and technologies to enhance data-driven decision-making. Adept at building strong relationships with stakeholders, fostering collaboration, and driving change management initiatives. Seeking a challenging role to utilize my extensive experience and contribute to the continued success of an organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Manager
NEC Corporation India Pvt Ltd
Noida
07.2018 - 06.2023
- Ensured BU's monthly revenue and collaboration with other BU/DU and ensured revenue intact and realized month on month. Coordination with finance for reconciliation and resolve any billing disputes.
- Periodically publish BU's actual resources utilization report for Team Head AIs and for BUH awareness.
- Monthly Budgetary Control activity ascertaining project revenues and outlining financial data to assist management with making strategic plans and operational decisions. Financial planning and analysis as in budgeting and forecasting monthly revenue, deep insight of on-going and up-coming projects, resources deployment and utilization, risk assessment, GP and OP simulations basis BU's P&L, factoring in complex scenarios and long-range plan to establish 10% top line growth and profitability.
- Overseeing monthly time sheet filled up by all billable members in their projects with respect to their deployment and bandwidth engagements.
- Creating dashboard for monthly MRM activity (dive deep in data to analyze various factors, RCA and variation analysis, Power BI reporting and discussion with RM and review with BUH and ensure timely submission of MRM presentation to Finance).
- Executed core financial processes, hands on SAP FI,CO module, including vendor set up and payment and tracking of operational expenses.
- Review and monitor BU's P&L and devise ways for saving cost and monthly expenditures and ensure compliant procedures.
- Acting as GTP for all the queries either by management or by team members pertaining to billing or any specific data or any valid info. or interdepartmental coordination or external communications.
- Collaboration with cross-functional teams and enabling faster deliverables and ensure meeting deadlines for all PMO activities.
Assistant Manager
Techvedic Technologies Pvt Ltd
New Delhi
11.2015 - 09.2017
- People management role, overseeing technical support and customer service team which is handling inbound calls and remotely supporting trouble shootings of UK and French customers. Ensure seamless delivery of assigned SLA's.
- Monitored and analyzed sales and financial data to identify areas for improvement
- Assisted in creating and implementing business strategies and plans
- Conducting employee training and performance evaluations
- Creating and implementing schedules for employees
- Assisting the manager in daily operations and decision-making processes
- Assisted in conducting performance evaluations and providing feedback to staff members.
Team Developer
BA Continuum India Pvt Ltd
Gurugram
07.2006 - 07.2015
- Bank of America's back office operations and transaction processing of retail and consumer banking and worked on various queues namely account maintenance, account closure, linking customer's account, KTC, OD etc as per periodical business need
- Resolve customer request, QA, handle escalations, training new hires, team management and team motivation, SLA reporting and MIS reporting
- Manage team and ensure quality and productivity targets are met and maintain attrition within thresholds
- Provide coaching and feedback to team memebers and enable them to improve their performance and focus on their career pathing and performance appraisal for team as per the key deliverables
- Recruit and assist new hires and train them to hit production floor in shortest possible time frame
- Ensure complaince with internal policies and procedures, external reulations and information security standard
- Implementation of best practices, promoting ideas and process improvement solution and removed NVA for enhanced customer satisfaction
- Lean & Six Sigma Certified, process automation
- Build strong relationship with onshore counterparts and support functions and utilizes the relationship to maximise the result
Process Associate
Wipro BPO Services Ltd
New Delhi
02.2005 - 03.2006
- Inbound customer care and sales of Dell's System (software & peripheral) for the US customer. Order tracking and delivery.
- Identifying and resolving process-related issues and escalating as necessary
- Providing training and support to team members on new processes and procedures
Customer Care Executive
Idea Cellular Ltd
New Delhi
08.2003 - 01.2005
- Customer queries, complaints and request with quick and appropriate resolution. Customer retention, reinstallation, refund and adjustments.
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to senior management
- Resolve customer complaints and issues with empathy and patience
Education
Master of Arts - Foreign Languages And Literatures
J.N.U.
New Delhi07.2002
Bachelor of Arts - Foreign Languages And Literatures
J.N.U.
New Delhi07.2000
Skills
- Experience in budgeting, forecasting, and variance analysis
- Proven ability to manage complex projects and programs within an internal PMO
- Strong attention to detail and accuracy
- Ability to analyze complex data and present insights to senior management
- Power BI reporting, dashboard creation basis KPI
- Knowledge of accounting principles and financial statements
- Experience with risk management and mitigation strategies
- Ability to work under pressure and meet tight deadlines
- Ability to work collaboratively with cross-functional teams
- Strong problem solving and decision-making abilities
- Knowledge of financial systems, ERP systems and software, such as SAP, Power BI and Oracle
- Ability to work independently and as part of a team
- Contract Management
- Financial Management
- Operations Management
- Project Management
- Strategic Planning
- Staff Training and Development
- Presentations
Languages
- English
- Japanese
Certification
SAP Professional FI Consultant
Timeline
Associate Manager
NEC Corporation India Pvt Ltd
07.2018 - 06.2023
Assistant Manager
Techvedic Technologies Pvt Ltd
11.2015 - 09.2017
Team Developer
BA Continuum India Pvt Ltd
07.2006 - 07.2015
Process Associate
Wipro BPO Services Ltd
02.2005 - 03.2006
Customer Care Executive
Idea Cellular Ltd
08.2003 - 01.2005
Master of Arts - Foreign Languages And Literatures
J.N.U.
Bachelor of Arts - Foreign Languages And Literatures
J.N.U.
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