Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Manav Verma

Manav Verma

Advertiser & Public Relations
Chandigarh

Summary

Results-oriented Hotelier driven to consistently exceed objectives in staff management, guest service and property operations. Focused on continuous professional development and process improvements. Ambitious with a customer-focused approach and strong desire to learn all aspects of the Hospitality industry. Talented leader, communicator and conflict manager with good multitasking and organizational skills. Proficient in Opera, MS office, collateral development.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Business Development Manager

Elante Advertising
04.2023 - 03.2024
  • Generated new business with marketing initiatives and strategic plans.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

Front Office Supervisor

Al Emadi Enterprises
10.2022 - 02.2023
  • FIFA 2022 SHUTDOWN Pre-Opening Project.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Created, prepared and delivered reports to various departments.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Managed and ran property of over 7000 room units.

Resident Manager

Housr Technologies Pvt. Ltd.
05.2022 - 09.2022
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Collected, recorded and deposited monthly rents from over 150 tenants.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Duty Manager

PVR Cinemas
11.2021 - 04.2022
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed site location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Initiated plans to improve customer relations, quality standards, and service efficiency

Management & Admin Intern Customer Relation

Do Up DesignTech
01.2021 - 04.2021
  • Preparing all department related SOPs, Record and files/documents.
  • Handled day-to-day customer or client questions via telephone or email.
  • Conceptualized innovative sales solutions to increase company revenue.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Fundraiser

UNICEF
08.2020 - 11.2020
  • Raised over Rs 90,000 in corporate sponsorship funds for nonprofits events.
  • Planned and implemented fundraising events.
  • Researched and identified potential donors.

Guest Relations Team Ldr

Elpro City Square
10.2019 - 03.2020
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Manage all related operations of mall, in all guest touch points.

Guest Relations Associate

Elpro City Square
08.2019 - 10.2019
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Generating Daily Mall Report and forward it to the higher Management.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Front Office Trainee

Intercontinental Resorts and Spa
11.2017 - 05.2018
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Bachelor of Science - Hospitality Administration And Management

International Institute Of Hotel Management
Pune
05.2016 - 08.2019

Diploma - International Hospitality Administration

International Institute Of Hotel Management
Pune
05.2016 - 08.2019

Skills

    Mall Operations

undefined

Software

Opera Cloud

Opera PMS

Microsoft Project

Adobe Premier

Square

ZOHO

Canva

Vista

Timeline

Business Development Manager

Elante Advertising
04.2023 - 03.2024

Front Office Supervisor

Al Emadi Enterprises
10.2022 - 02.2023

Resident Manager

Housr Technologies Pvt. Ltd.
05.2022 - 09.2022

Duty Manager

PVR Cinemas
11.2021 - 04.2022

Management & Admin Intern Customer Relation

Do Up DesignTech
01.2021 - 04.2021

Fundraiser

UNICEF
08.2020 - 11.2020

Guest Relations Team Ldr

Elpro City Square
10.2019 - 03.2020

Guest Relations Associate

Elpro City Square
08.2019 - 10.2019

Front Office Trainee

Intercontinental Resorts and Spa
11.2017 - 05.2018

Bachelor of Science - Hospitality Administration And Management

International Institute Of Hotel Management
05.2016 - 08.2019

Diploma - International Hospitality Administration

International Institute Of Hotel Management
05.2016 - 08.2019

Similar Profiles

CREATE PROFILE
Manav VermaAdvertiser & Public Relations