Manav Agnihotri
Lucknow
Summary
Professional with extensive experience in technical support and partner relations. Proven ability in troubleshooting and ticket management, delivering effective, customer-focused solutions. Strong background in sales-oriented service delivery, enhancing customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Reseller Partner Helpdesk Support (L1 Support)
Adobe
06.2025 - 01.2026
- Delivered Level 1 helpdesk support to Adobe reseller partners.
- Responded to product inquiries and resolved technical/account issues.
- Logged, tracked, and closed support tickets efficiently.
- Collaborated with internal teams to escalate and resolve complex cases.
Agent
Teleperformance
Jaipur
05.2024 - 05.2025
- Provided customer support for Adobe products.
- Exceeded sales targets through effective upselling and cross-selling.
- Troubleshot software, hardware, and connectivity issues.
- Assisted with issue diagnosis and resolution to ensure high satisfaction.
Customer Support Executive
EASemYWAY
10.2022 - 03.2024
- Assisted customers with visa guidance, travel information, and bookings.
- Communicated professionally and maintained a calm, supportive approach.
- Delivered customer-centric service under pressure.
Education
Bachelor of Arts - Sociology and English
Skills
- Active listening
- Sales opportunity identification
- Issue diagnosis and resolution
- Deadline management
- Helpdesk support
- Customer satisfaction
- Ticket logging and resolution
- Cross-functional collaboration
- Sales performance
- Technical troubleshooting
- Software support
- Sales strategies
- Ticketing systems management
- Product knowledge
- Helpdesk operations
- Technical communication
Timeline
Reseller Partner Helpdesk Support (L1 Support)
Adobe
06.2025 - 01.2026
Agent
Teleperformance
05.2024 - 05.2025
Customer Support Executive
EASemYWAY
10.2022 - 03.2024