Manavi Sharma
Operations Executive
Delhi
Summary
Senior operations executive with 10 years of experience,boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
18
18
years of professional experience
Work History
Senior Operations Executive
Aimlay Pvt Ltd
08.2022 - Current
- Draft, review, and finalize policies in consultation with relevant departments.
- Conduct regular audits to assess policy adherence and compliance.
- Development on Incentive Plans, Collaborate with key stakeholders to identify the need for new policies or updates to existing ones.
- Research and analyze industry trends, regulations, and best practices to inform policy development.
- Lead the Learning Management System Department, and provide operational support for development and production of content for the interface.
- Handled admin portal of Microsoft 365 of the company along with trouble shooting and assisted in any challenges faced by the employees.
- Extended support in compiling data for declaration of best performers of the month in the company along with managing events and award functions.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet organizational goal.
- Built and strengthened relationships across functional areas to keep organizational development and operational plans interconnected and effective.
- Collaborated on operational support tasks to achieve common goal.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
Activity Coordinator
Abhinav Group Of School
03.2013 - 03.2019
- Delivered clerical support by handling range of routine and special requirements.
- Maintained individual child records, program records and completed various reports.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Worked as activity coordinator, handled scheduling of activities, arrangements of events and functions, maintaining records for results and certification documents.
- Managed daily data entry and kept clerical information accurate and up-to-date, along with students attendance sheets, question papers and result records
- Collaborated with various departments to complete assigned tasks
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Edited and proofread documents for accuracy and completeness.
Credit Executive
ICICI Bank
02.2010 - 04.2012
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Monitored accounts for signs of fraud and non-payment issues.
- Optimized credit approval and collection processes, improving operational efficiencies
- Investigated and evaluated customers for creditworthiness and potential risk factors by checking balance sheets, bank statements, documents etc.
- Note Writing for the customers company, which included all the details of the company profile, organizational structure, financial analysis, history of events, proposed loan limit.
Credit Associate
CitiBank
05.2006 - 10.2008
- Review and process credit applications in accordance with established policies and procedures
- Collaborate with sales and customer service teams to gather necessary information for credit evaluations.
- Communicate credit decisions to internal stakeholders and customers
- Assist in evaluating the creditworthiness of customers through application and document verification, eligibility calculation, verification of details in application, checking bank statements and cibil score.
- Sanctioning of files after approvals if everything is in accordance with the credit policies
Customer Service Associate
GE Money
01.2006 - 05.2006
- Handle inbound calls, address customer inquiries, concerns, and issues promptly
- Provide information about credit card products, services, and policies.
- Investigate and resolve customer complaints, billing disputes, and other credit card-related issues.
- Collaborate with other departments to ensure timely resolution of complex problems.
- Escalate issues to higher levels of management when necessary.
- Assist customers with account inquiries, including balance inquiries, transaction details, and credit limit information.
- Provide information on credit card features, benefits, and reward programs.
- Promote additional services or products that may benefit the customer.
- Stay informed about changes in credit card regulations and communicate updates to customers.
- Follow security and privacy protocols to protect customer information.
Education
PGDBM - Marketing
Symbiosis Centre For Distance Learning
Pune 04.2001 -
B. Com -
Sophia Girls College
Ajmer (Rajasthan) 04.2001 -
Senior Secondary -
Mayoor Public School
Ajmer (Rajasthan 04.2001 -
Skills
Strategic Planning and Execution
undefinedTimeline
Senior Operations Executive
Aimlay Pvt Ltd
08.2022 - Current
Activity Coordinator
Abhinav Group Of School
03.2013 - 03.2019
Credit Executive
ICICI Bank
02.2010 - 04.2012
Credit Associate
CitiBank
05.2006 - 10.2008
Customer Service Associate
GE Money
01.2006 - 05.2006
PGDBM - Marketing
Symbiosis Centre For Distance Learning
04.2001 -
B. Com -
Sophia Girls College
04.2001 -
Senior Secondary -
Mayoor Public School
04.2001 -
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