Mandar Anil Chavan
Dombivli(W.)
Summary
Quality management professional prepared to drive continuous improvement and maintain high standards of operational excellence. Proven track record of implementing effective quality control processes and enhancing product reliability. Known for fostering teamwork and adapting to changing requirements, ensuring consistent and dependable results. Expertise in root cause analysis and regulatory compliance.
Overview
13
13
years of professional experience
Work History
Assistant Quality Manager
OPW Dover India Pvt.ltd
03.2022 - Current
- Maintaining CCR Portal: A) Acknowledge the complaint immediately and Approved or kill within time line as per SOP B) Give replacement to customer and finding RCA and take corrective and preventive action to prevent recurrence. (CAPA ,A3 ,8D)Lead and take active participation in PPAP, 5S, and Continual improvement activities.
- Review COPQ and take corrective and preventive action to reduce the rework and rejection.
- Maintaining and Monitoring External, Internal and supplier PPM.
- Handling Customer complaint portal.
- Reduction of Operational Errors
- Prepare FAIR reports for new supplier development Calibrate, Validate, and maintain equipment.
- Lead and assist with execution of external and internal quality systems and process audit related to ISO 9001:2015, ATEX and UL.
- Preparing KPI Reports on Monthly and Quarterly basis for multiple Workstreams. Also highlighting unhealthy Work streams to leadership team along with Work orders and Task orders. Tracking CAPA for failed Task orders and Workstreams.
- Drive Lean Continuous Improvement culture by Devising & implementing various innovative Kaizen Ideas to eliminate 8 wastes (DOWN TIME) through Training, Co-ordination, implementation of principles like Lean, PDCA,6 Sigma.
- Proficient in Training, Implementing, maintaining & Auditing QMS - ISO 9001:2015
- Project Handled:
- Part of team for developing ISO Portal in the organization.
- Part of team for developing CCR – Customer complaint resolution Portal in the organization.
Asst. Manager Quality (Customer Quality)
PRIJAI HEAT EXCHANGER PVT LTD.
10.2014 - 02.2022
- Ensure preventive actions are taken on Non conformance, Customer complaint, Product Failure Failures by collecting, analyzing, finding root cause and take preventive actions to prevent Recurrence (CAPA, A3 & 8D).
- Lead and take active participation in PPAP, LEAN, 5S, and Continual improvement activities.
- Effective Communicator and ensure all complaints are acknowledged in a timely manner and customer are kept information throughout the complaint process.
- To manage the resolution of customer complaints, within a timescale. To be the first point of contact for all customer related issues.
- To liaise with the client on weekly basis and report on the level of customer complaint resolutions.
- To provide complaint trends and communicate lesson learnt to complete Mfg. team.
- To monitor all potential claims ensuring minimal financial impact to company.
- Maintained and monitored all customer return rejection as well as rework with respect to customer return and rework procedure.
- Participate in the development of Failure Mode and Effects Analysis (FMEA).
- Maintained and act in positively for QMS and other projects with respect to organizational goals.
- Scheduled and conduct Internal audit and conduct Management review.
- Handle External Audit with respect to QMS.
- Develop and submit PPAP documents for new product lunches to meet customer requirements.
- Coordinate with Sales, Purchasing, Engineering, Production, and Maintenance to resolve customer complaints and concerns.
- Prijai heat exchangers private limited is an ISO 9001: 2008 certified company. it Manufacture finest Quality fins and tube type heat exchangers, system tubing, and Copper fitting which are used in manufacturing chiller plants etc and also in HVAC Industry. AND also it manufactures IDU & ODU unit of air conditioning.
Sr. Quality Engineer (In process Quality +Coil shop head)
PRIJAI HEAT EXCHANGER PVT LTD.
01.2017 - 01.2020
- Collaborated with manufacturing departments in resolving and addressing assembly line shop floor limitations.
- Reviewing all quality related activities & monitoring all quality related reports in company.
- Calibrate, Validate and maintain equipment.
- Train other engineers to perform quality related work.
- To give proper training to workers and operators as well as supervisors about Trouble Shooting, Safety, 7 QC Tools, 7 waste, process improvement, 5S.
- Write technical reports or documentation, such as deviation reports, testing protocols, and trend analysis.
- Good knowledge about ISO STANDARD, Cp & Cpk, 7 QC Tools, SIX SIGMA,7 waste, FMEA.
- Work-out Inspection Cycle Time in In-Process Inspection
- Take internal audit.
- Quality Control - Collect & Analyze Customer Feedback data, find out the root cause and take Actions .
- Reduce nonvalue added processes & implement lean management in process.
- Develop & Implement In-process Quality System at each stage of manufacturing.
- Conduct Process / Final Product Audit on production line.
- Maintain and follow ISO 9001 procedures & work instruction, keep & updates the related records, take corrective and preventive actions on the non-conformities observed and actions taken for continual improvements.
- Write and revise standard quality control operating procedures.
- Handling and monitoring the internal in process rejection and take action to reduce rejection and scrap with respect to SOP.
Jr. Quality Engineer
PRIJAI HEAT EXCHANGER PVT LTD.
01.2014 - 01.2017
- Inspection of manufactured and bought out parts. (First Part approval)
- Final inspection of small, medium, and large type heat exchanger with respect to Engg. Drawings.
- Manage and perform different test on raw material & finish material hydrophloric test, hydrophobic test impact test, Erichsen test, Burst Test, spinning test.
- Develop tools and fixtures.
- Maintain and follow ISO 9001 procedures & work instruction, keep & updates the related records, take corrective and preventive actions on the non-conformities observed and actions taken for continual improvements.
- Good knowledge of ERP system.
- Conduct supplier audits and generate audit reports and take CAPA from supplier.
- Maintained SQR and share to supplier for taking corrective and preventive actions.
- Handling piping dept.
- Prepare QAP / study the drawings, control plans to conduct the inspection.
Junior engineer in QUALITY ASSURANCE
Crompton Greaves Ltd.
07.2013 - 09.2014
- Working as a junior engineer in QUALITY ASSURANCE in TRANSFORMER DIVISION.
- Manage & perform supervisory responsibilities in accordance with company policies.
- Manage and perform different mechanical and chemical test on raw material and finished material.
- Inspection of material at our side & vendor side. Material used in manufacturing transformer.
- Handling customer queries, showing complete material of transformer to customer with required test.
- Handle fabrication issue, and do required testing on material like vacuum test, pressure test, Dye penetrating tests, leak test of tank and its accessories.
- Handling both incoming and dispatched of material i.e., Transformer or Reactor or Neutral grounding reactor.
- Final inspection of transformer at time of dispatch including its accessories with drawing and its specification.
- Inspection of dry paint thickness of material and main unit.
- Various test on oil such as breakdown voltage, density, moisture contain, pour point, flash point, viscosity etc.
- KEY PARTICIPATION:
- Customer appointed TPI from reputed organizations like Bureau veritas, EIL, TUV, Lloyd’s, Intertek, DNV, SGS, IRS.
- Received appreciation Awards from last 3 quarters for continuous improvement project and reducing customer complaints by 48% in 2022 in systematic manner.
- Part of development in QMS portal to automate the internal audit process, Management review meeting process online through portal in company.
Education
S.S.C - undefined
Mumbai
D.M.E. - undefined
MSBTE(Mumbai)
Auto cad - undefined
Systech tech.
Certified internal auditor - ISO 9001:2015 QMS & ISO 14001:2015EMS
MSME-TECH. DEVELOPMENT CENTRE, AGRA
BE - Industrial Engineering
Indian Institution of Industrial Engineering
MumbaiSkills
CAPA implementation
Quality assurance
ISO auditing
Lean principles
Root cause identification
Calibration of equipment
Process improvement
KPI reporting
Team collaboration
Problem solving
Training development
Communication skill
Customer service excellence
Positive attitude
Technical documentation
8D, A3, FAST problem solving
Training Certification
- FAST problem Solving technique certified
- First aid
- A3 problem solving Technique certified
- TUV certified Internal Auditor
Timeline
Assistant Quality Manager
OPW Dover India Pvt.ltd
03.2022 - Current
Sr. Quality Engineer (In process Quality +Coil shop head)
PRIJAI HEAT EXCHANGER PVT LTD.
01.2017 - 01.2020
Asst. Manager Quality (Customer Quality)
PRIJAI HEAT EXCHANGER PVT LTD.
10.2014 - 02.2022
Jr. Quality Engineer
PRIJAI HEAT EXCHANGER PVT LTD.
01.2014 - 01.2017
Junior engineer in QUALITY ASSURANCE
Crompton Greaves Ltd.
07.2013 - 09.2014
S.S.C - undefined
Mumbai
D.M.E. - undefined
MSBTE(Mumbai)
Auto cad - undefined
Systech tech.
Certified internal auditor - ISO 9001:2015 QMS & ISO 14001:2015EMS
MSME-TECH. DEVELOPMENT CENTRE, AGRA
BE - Industrial Engineering
Indian Institution of Industrial Engineering