Mandar Deshmukh
Team Supervisor
Maninagar East ahmedabad
Summary
- Accomplished, versatile professional with extensive experience in customer-facing roles and leadership positions. Adept at quickly mastering new technologies and systems to deliver exceptional service and support.
- A strong communicator with a talent for building relationships and understanding customer needs. Proven ability to exceed expectations and drive continuous improvement.
- Experienced in supervising and motivating cross-functional teams to achieve organizational goals. Skilled in problem-solving, decision-making, and implementing creative solutions. Committed to ongoing professional development to enhance skills and knowledge.
- A collaborative team player who thrives in fast-paced, dynamic environments.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Team Supervisor
Technomine BPO PvtLtd.
09.2021 - Current
- I'm responsible for leading a team of employees. I must direct their work, stimulate them, and provide guidance on how to archive everything they desire.
- I must provide all updates to other shifts so that they can work accordingly.
- I need to split work evenly so that they can control the work flow and, if they have any problems, I can discuss them with them and provide a solution.
- If there is a problem at work or anywhere else, we must identify it, provide a remedy, and ensure that it does not occur again.
- I need to create evaluation forms to track their monthly development. I should offer them feedback and professional training.
- Overall, I am responsible for managing the team, including login times, work, conflicts, process difficulties and problems, performance management, and training
Delivery Executive
Bundl Technologies Pvt.Ltd, Swiggy
11.2019 - 12.2023
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Streamlined delivery processes for increased efficiency and reduced delivery times.
- Provided excellent customer service during deliveries, answering questions about products and services as needed.
- Established strong relationships with clients, leading to repeat business and positive reviews.
- Ensured proper handling of fragile items during transport by following appropriate packing guidelines.
- Communicated clearly with dispatchers regarding potential issues or delays affecting scheduled deliveries.
- Resolved customer issues promptly and professionally, maintaining a positive brand image.
- Adhered strictly to company guidelines on personal appearance, vehicle cleanliness, and overall professionalism while representing the organization in public settings.
- Balanced workload efficiently between multiple deliveries during peak hours without compromising quality of service.
Field Service Engineer
Relinquo Automation Pvt.
06.2018 - 07.2019
- I'm responsible for the site visit, fault finding, and wiring of the control panel.
- In order to complete the power and control wiring, I must work in accordance with the wiring diagram for the panel. The panel needs to be checked in order to be powered after that, which is what I have already done at our production department.
- I must observe the machinery on the job site and identify the precise fault that is interfering with material output. Therefore, I must determine whether there are any mechanical or electrical issues, including any on-site wiring, which I must also do.
- If someone asks what the issue is or why it keeps happening in the midst of my desire to finish all of my work promptly and to the satisfaction of my customers, I need to provide them with a technical and relevant response. After that, we must present them with a written report detailing the issues I was able to remedy.
Business Development Executive
EProcurement Technologies Ltd.
06.2017 - 12.2017
- I have to use the internet to find leads, describe the goods and services of our business over the phone or the internet, then send out proposals.
- Performing online follow-ups for sales and marketing Maintaining relationships with current and old clients in order to attract new ones, hitting monthly goals set by the organization, enjoying dealing with consumers, and resolving all product-related difficulties were additional things I accomplished.
- The sales industry has taught me to never give up, to be positive, to be professional, to be good with people, and, most significantly, to work with a good plan, good time management, and good goals so you may archive whatever you want.
Education
Bachelor of Engineering - BE - Electrical Engineering
Hasmukh Goswami College Of Engineering
Ahmedabad, India 04.2001 -
12th With Science. - Physics, Chemistry, Maths, English, Computer.
Shree Sarswati Mandir High School
Ahmedabad, India 04.2001 -
10th. - Maths, English, Social Science, Science, Computer.
Shree Ramkrishna Primary And Secondary High School
Ahmedabad, India 04.2001 -
Skills
Assignment delegation
Timeline
Team Supervisor
Technomine BPO PvtLtd.
09.2021 - Current
Delivery Executive
Bundl Technologies Pvt.Ltd, Swiggy
11.2019 - 12.2023
Field Service Engineer
Relinquo Automation Pvt.
06.2018 - 07.2019
Business Development Executive
EProcurement Technologies Ltd.
06.2017 - 12.2017
Bachelor of Engineering - BE - Electrical Engineering
Hasmukh Goswami College Of Engineering
04.2001 -
12th With Science. - Physics, Chemistry, Maths, English, Computer.
Shree Sarswati Mandir High School
04.2001 -
10th. - Maths, English, Social Science, Science, Computer.
Shree Ramkrishna Primary And Secondary High School
04.2001 -
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