Summary
Overview
Work History
Education
Skills
Certification
Timeline

Mandar Karmarkar

Microsoft 365 & Intune Support Engineer
Pune

Summary

Microsoft 365 & Intune Support Engineer (L2) with 3+ years of experience supporting enterprise Modern Workplace and Windows environments. Hands-on expertise in Microsoft Intune, Entra ID (Azure AD), Conditional Access, MFA, and Windows endpoint management. Experienced in L2 troubleshooting, identity and access support, endpoint compliance, and operational documentation. Actively seeking Intune / Endpoint-focused roles with a long-term growth path toward Security and Compliance.

Overview

5
5
years of professional experience
3
3
Certifications

Work History

System Administrator

Vintech Electronic Systems Pvt. Ltd.
Pune
06.2023 - Current
  • Provided support for Microsoft 365, Microsoft Intune, and Entra ID in enterprise environments
  • Implemented and supported Conditional Access and Multi-Factor Authentication (MFA) for 200+ users
  • Managed Windows 10/11 endpoint Enrollment, compliance, and configuration using Microsoft Intune
  • Created and managed Group Policy Objects (GPO), including BitLocker enforcement
  • Supported Active Directory, DNS, DHCP, and Windows Server operations
  • Troubleshot identity and access-related issues across hybrid environments
  • Handled L2 escalations for endpoint and identity-related incidents
  • Guided L1 engineers and maintained SOP documentation to standardize support processes

IT Support Engineer – Windows & Endpoint

Openview Technologies Pvt. Ltd.
Pune
07.2021 - 07.2023
  • Provided end-user technical support for Windows desktops, laptops, and peripherals
  • Installed, configured, and troubleshot Windows OS and business applications
  • Resolved incidents via ticketing systems while meeting SLA requirements
  • Supported Active Directory user and group management (password resets, access issues)
  • Assisted with Group Policy (GPO) changes and workstation-level configurations
  • Performed basic network troubleshooting (LAN, VPN, connectivity)
  • Documented recurring issues and resolutions to improve support efficiency

Education

Bachelor of Computer Applications -

Amity University, Mumbai

Skills

Microsoft Intune

undefined

Certification

Microsoft 365 Endpoint Administrator (MD-102)

Timeline

System Administrator - Vintech Electronic Systems Pvt. Ltd.
06.2023 - Current
IT Support Engineer – Windows & Endpoint - Openview Technologies Pvt. Ltd.
07.2021 - 07.2023
Amity University - Bachelor of Computer Applications,
Mandar KarmarkarMicrosoft 365 & Intune Support Engineer