Mandar Khopkar

As Customer Success & Support Manager in a Wajooba India Private Limited is to ensure our customers achieve their desired outcomes by effectively using the wajooba products, thereby driving customer retention and growth.

My job responsibilities are:

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
• Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Played instrumental role in client satisfaction by working with software Technical teams for proper resolution of product issues.

As an Area Sales Manager, drive sales and expanding market presence for our innovative educational Nityaobject platform.

My responsibilities include:

1. Identifying and pursuing new business opportunities

2. Managing customer relationships

3. Achieving sales targets within my designated region.

4. Also collaborate with the marketing and product teams to tailor strategies that meet the unique needs of educational institutions and ensure our solutions empower educators and learners alike.

5. With My expertise in sales and passion for education technology, I played a pivotal role in my organization to achieve our mission to transform learning experiences for Indian Education Coaching System.