Mandar Mangrulkar

• Successfully shared requirements gathered with team.

• Stories creation using JIRA.

• Requirement prioritization and Analysis.

• Smoothly coordinated with client to understand the expectations.

• Work allocation within team which includes Devops & QA.

• Handled weekly & monthly calls with client & internal teams.

• Design & deploy the approach for Access Management for processes transitioned.

• Identify training needs for Delivery teams and ensure the training is departed.

• Flag off & track Process related risks / key dependencies.

• Direct client interactions & stakeholder management - End to end accountability of small, medium & large transition projects (centralized, decentralized & virtual transitions).

• Hands-on experience of Requirement Gathering, Requirement documentation (BRD, FRD, flow diagram etc.), Requirement management (using tools like JIRA, Confluence, or shared folder), Requirement validation (Business Signoff) and Requirement Prioritization (using MoScoW Technique)

• Understanding business logic in depth to gather the requirements, screen recording videos for training & presentation purpose.

• Review test cases and sanity testing prior to User Acceptance test (UAT).

• Lead meetings involving various levels- managers, project stakeholders, technical teams & processing teams.

• Performing payment issue resolutions, queries from business and other teams.

• Performing VMD support, escalations handling & direct calls with business.

• Month End closing, Weekly/Monthly Reports and preparing the monthly SLA and KPI Decks.

• Ensuring adequate and updated process documentation procedures exist and is used.

• Managed various project for ERP Transition (From iScala to SAP, JDE Walk to SAP)