Mandar Meher

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with ERP training and new hire documentation.
• Developed and maintained relationships with suppliers through account development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Blue Kaktus – ERP Software Implementation – Garment Manufacturing
• Blue Kaktus – ERP software implementation – Garment Distribution
• Web ERP Development from Developer & Implementation for Fabric distribution Division
• Sunrise Tailoring POS Software implementation on Jalan Stores (UP)
• Infowan HRMS Software Implementation
• Run Training Program of ERP & SOP Documentation
• Operational Maintenance & Query Resolution
• Power BI Analytical report get Developed as per Management Requirement & Operational training to Sales & Management Team
• Asset & Software License Management
• Manage – Desktop Engg. team, Calls & their escalations
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• Stage ERP – GST Module implementation
• Fast React - Planning & TNA Software implementation
• Blue Kaktus – ERP software implementation – Manufacturing
• Run Training Program of ERP & SOP Documentation
• Support for Operational Quarries of ERP
• Creation, Modification & Deletion of ERP ID’s
• Item Code Creation & Maintenance on ERP
• Supplier & Customer Addition in ERP & Documentation
• ERP Customization as per requirement & testing of it after delivery from Developer

Project Site: Mahindra & Mahindra

Role: Policy Creation/Modification on ADS, Resetting AD user / Email Password, all service request related ADS & Exchange (like, Email ID, DL Creation/ Modification, Mailbox Management, Email on Blackberry, OWA, OMA, Archival etc.) Drive Call for approval, as per Approval Matrix & set User permission accordingly. Escalation of issue to Management. Monthly Maintenance Activity Reports for ADS Users & Exchange Id’s

• Served as primary point of contact for support relating to owned solutions and products.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Achievement: Touch Barer Award 2010

• Provided consistent level of support for Windows servers and backup management.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Connected to computer of client using remote link to install programs and applications.
• Maintenance of HCL servers in Customer Datacenter
• Manage of Symantec antivirus server (Update deployment, treat removal & reporting for clients).

• Check for update & deploy on client machine
• Add, Modify & delete Email Id’s, DL with HR manager Approval only
• Allow service request like Email Password Reset, Modify Email Quota etc
• Application Management:
• Maintain Standard Application Installation Only on all client machines which are genuine i.e
• Company purchased license or Free ware
• Strictly avoid piracy
• Support for Operational Quarries of ERP
• Creation, Modification & Deletion of ERP ID’s
• Item Code Creation & Maintenance on ERP
• Various Reports to the management– Production, Shipment, Profit & Loss, Order Closing
• New ERP & Planning tool Implementation
• Stage ERP – GST Module implementation
• Fast React - Planning & TNA Software implementation
• Blue Kaktus – ERP software implementation – Manufacturing
• Manager – System Architecture development IT, Kamadgiri fashion ltd, Handled Format – Garment Manufacturing, Retail Store, Fabric Distribution
• Currently Working - Role
• Blue Kaktus – ERP Software Implementation – Garment Manufacturing
• Blue Kaktus – ERP software implementation – Garment Distribution
• Web ERP Development from Developer & Implementation for Fabric distribution Division
• Sunrise Tailoring POS Software implementation on Jalan Stores (UP)
• Infowan HRMS Software Implementation
• Run Training Program of ERP & SOP Documentation
• Operational Maintenance & Querry Resolution
• Drive Vendor Calls for resolution & Escalation
• Power BI Analytical report get Developed as per Management Requirement & Operational training to Sales & Management Team
• Asset & Software License Management
• Email – Create, Modify & Delete
• Manage – Desktop Engg team, Calls & their escalations, Hardware & desktop application Support
• Server support, hcl infosis
• Project Site, Maintenance of HCL servers in Customer Datacenter & desktop support
• Maintenance of Symantec antivirus server (Update deployment, treat removal & reporting for clients)
• Desktop Engg – L2, Focus management (Wipro frnchicee)
• Project Site: Future Group
• Role: Desktop support, Asset management, Drive the calls for remote location, reporting of remote location activities, Look for customer escalations
• Achievement: Touch Barer Award 2010
• Server Engg – L1, Wipro infotech