Mandar Ravikant Nagwekar
Mira Road
Summary
I am a motivated achiever who is recognized for combining program excellence, integrity and innovation with best practices and disciplined attention to achieving immediate and long-term goals. My objective is to work in a challenging position for an esteemed organization that provides the best opportunities to utilize my talent and leadership skills for professional and personal development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Import Executive
TransAsia Bio-Medicals Pvt. Ltd.
09.2021 - Current
- Managed end to end import operations including shipment tracking, documentation, customs clearance, and coordination with CHA, FF & Shipping lines, and timely delivery of consignments.
- Prepared and verified import documents such as Purchase order, Invoice, Packing List, BL/AWB, COO, & Insurance.
- Filed Bill of Entry and coordinated customs clearance through CHA.
- Coordinate with CHA, FF, Shipping lines, and transporters to ensure smooth clearance.
- Tracked shipments and followed up with vendors, and transporters for timely delivery.
- Coordinate with warehouse and logistics teams for cargo receipt and inventory updates.
- Maintained accurate records of imports, vendor invoices & Shipments status reports.
- Maintained import MIS reports, shipment status reports, and documents records.
- Coordinated with internal departments such as finance, stores and procurements for import-related activities.
Network Support Executive
UnitedHealth care India Pvt Ltd.
12.2018 - 09.2021
- Initially started with a contact center person, we used to call up the DC & hospitals to get the Real-time facility update from medical center’s and share the daily update with the manager in excel sheet and every week we have review on the same.
- Empanelment Process: - (Connecting with hospital & Diagnostic center’s) We called the hospital & diagnostic centers; we share with them our proposal. if proposal agreed, collect the documents and put it across to our pan India empanelment team to crosscheck & verify the documents. And post receive confirmation from our MIS team on board the vendor.
- Audit & MS (Mystery shopping): - Audit: - Visit the Centre’s as a company employee to verify the facility & other details as per mentioned in Audit sheet. MS: - Do surprise visit to ensure that whether insurance companies’ parameter has been followed or not followed by vendor.
- Reconciliation: - Given the responsibility to resolve the issues of Pan India reconciliation with the vendors. Data received from vendor on dispute payment, then cross check with our internal team (operation & finance) where did the payment stuck. And release the payment as early as possible to maintain the relationship with the vendor.
- NDC (No Due Certificate): - NDC certificate from vendors for every financial year for Audit Purpose. If there is a dispute with payment, we again into reconciliation.
- Grievance handling: - Customer grievance handling (Related patient Medical Report, Appointment Booking, Special Test Details Confirmation & Corporate Issues
Customer / Technical Support Executive
DgFlick Solutions Pvt Ltd.
11.2015 - 05.2018
- Provide the training & support regarding software’s through the mails, telephonic or taking remote desktop to domestic as well as international customer's.
- Doing troubleshooting related photography software issues through email and call.
- Resolve the Technical & FTP server related Issues.
- And maintain the each and every call detail and work detail in CRM Software.
- Every Weekend & Month end generate the work reports and update with the manager.
- Employee & Customer grievance handling.
- Handling the Department and team members in terms of work & other things.
Technical Support / Business Development Executive
PSM Softech Pvt. Ltd
12.2012 - 09.2015
- Provide customer support on Billing & Retailer software.
- Handle the software queries through telephonic, Remote Desktop (TeamViewer or Ammyy Admin).
- Develop the software using Vb.net & Crystal Report.
- Maintain the daily log report in Excel.
- Handel the escalation calls for software issues or route to the respective department.
- Maintain the weekly report of cases closed, pending and others issues of software.
- Give the demonstration of the software to various customer.
Education
T.Y.B com -
SSVPS’S College
Maharashtra05.2012
H.S.C -
Nirmala Jr. College
Mumbai02.2008
S.S.C -
Shree Ekveera Vidhyala
Mumbai03.2005
Skills
- Import operations
- Shipment tracking
- Documentation management
- Data reconciliation
- Technical support
- Problem solving
Certification
Pursuing Foreign Trade (Import-Export) Certification - NIFT, Mumbai
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Making new friends
- Travelling
Personal Information
- Date of Birth: 02/16/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Senior Import Executive
TransAsia Bio-Medicals Pvt. Ltd.
09.2021 - Current
Network Support Executive
UnitedHealth care India Pvt Ltd.
12.2018 - 09.2021
Customer / Technical Support Executive
DgFlick Solutions Pvt Ltd.
11.2015 - 05.2018
Technical Support / Business Development Executive
PSM Softech Pvt. Ltd
12.2012 - 09.2015
T.Y.B com -
SSVPS’S College
H.S.C -
Nirmala Jr. College
S.S.C -
Shree Ekveera Vidhyala