Mandar Sawadekar
IT Infrastructure & Operations Specialist
Pune
Summary
Veteran IT Infrastructure Manager\ IT Infra Operations Specialist with 13 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software, and networking updates.
Trains and oversees dedicated tech team to provide maintenance, troubleshooting, and IT support. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation.
Better experience in startup organization. Having technical experience to setup new offices based on business requirement & current technology standards.
Expertise in Infrastructure planning & execution. Coordination with third party vendor for IT device procurement, sizing, support services etc.
Good experience in ISO 27001 audit. Knowledge about ITIL process to make sure process is getting followed properly as per organization standards.
Closely working with ServiceDesk team, delivery head, project managers, developer to understand the need of business. Playing a liaison role between end user & management to explain need of tools & infrastructure. Actively working with cross functional team as a support services specialist. Knowledge about data canter management.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
English, Hindi, Marathi
2
2
years of post-secondary education
Work History
Sr. IT Infra Manager
Growman Group
Pune
02.2023 - Current
- IT Infrastructure management & daily operations
- Adviser of company management for best IT Infra management, Hardware procurement, process, new technology, security products
- Actively participating in the business meeting
- Supervised and motivated 7 people of staff
- Meeting with project managers to understand their business need & day to day requirement in terms of new technology and presenting to management for cost approval & execution.
- Closely collaborated with project members to identify and quickly address problems. Set, enforced and optimized internal policies to maintain responsiveness to demands Mentoring team members to achieve their career goals Handling escalations & providing middle way to maintain balance between business requirement & IT security.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends. Wrote policy, procedure and manuals governing internal IT use.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation, and optimization to keep pace with company growth.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. Network restructuring, AD Domain reconfiguration, Firewall reconfiguration. Cloud management & restructuring.
IT Manager
InfoVision Labs India Pvt Ltd
Pune
02.2015 - 02.2023
- Supervised and motivated 10 people of staff
- Proactively coordinating with development team to build IT inventory tool
- Meeting with project managers to understand their business need & day to day requirement in terms of new technology
- And presenting to management for cost approval & execution
- Conducting security audit with client
- Managing SWS\ODC area as per client security requirement
- Coordinated ongoing technical training and personal development classes for staff members
- Closely collaborated with project members to identify and quickly address problems
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Mentoring team members to achieve their career goals
- Handling escalations & providing middle way to maintain balance between business requirement & IT security
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends
- Wrote policy, procedure and manuals governing internal IT use
- Managed network and system performance, conducting troubleshooting, security patching and maintenance
- Oversaw development and implementation of improvements to support and network operations
- Played key role in on-going network design, reevaluation, and optimization to keep pace with company growth
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
- Closely working with internal development team building ticketing.
Deputy Manager IT
InfoVision Labs India Pvt Ltd
Pune
- Managing 7 people of team across India location
- Mentoring team member
- Handling service desk support, ticketing system managing SLA & IT delivery services
- Building new office IT infrastructure from scratch including hardware procurement, vendor management, capacity planning, network configuration
- Maintain 99% network uptime
- Maintaining daily network\server checklist
- Proactively supporting team members in critical issues
- Conducted client security audit
- Managing day to day process to make sure stakeholders get on time support
- Meeting with project managers to understand their business requirement
- Providing guidance to team member about security implementation & risk mitigation
- Frequent discussion with team member about their career goals & mentoring them into right direction
- Presenting monthly ticket report to management & providing suggestion on process improvement
- As per client need configured IPsec VPN tunnel using BGP.
- Evaluated suppliers to maintain cost controls and improve operations
- Introduced new methods, practices, and systems to reduce turnaround time
- Enhanced supervisory and leadership abilities by working closely with supervisor
- Maintained, documented and presented progress reports to leaders
- Supported general manager in loss prevention efforts
- Analyzed and reported performance data, translating findings into practical improvement actions
- Interviewed, performed background checks, hired and trained [Number] of associates in [Year]
- Created reports and analyzed and interpreted data
- Prepared annual budgets with controls to prevent overages
IT Assistant Manager
InfoVision Labs India Pvt Ltd
Pune
- Managing 4 members of team
- Supporting all IT infrastructure including, system, server, network, telephony system, vendor management, price negotiation
- Conducting client security audit for SWS\ODC area
- Configuring security policies centrally as per client requirement
- Antivirus server management
- O365 management
- Working closely with development team understand their business requirement
- Network troubleshooting including firewall & Cisco switches
- New office readiness & user movement planning & execution
- Finalizing IT procurement based on capacity planning
- AD, DNS, GPO configuration & monitoring
- ServiceDesk management
- Mentoring junior staff
- Assisting IT manager in network design, device procurement, new office preparation
- Currently heading ISO 270001
- Educating stakeholders about ISO policies, procedure
- Inline current procedure as per ISO standard
- Established professional relationship with client & vendor
System Administrator
InfoVision Labs India Pvt Ltd
Pune
- Handling end to end IT infrastructure
- Active directory domain configuration, group policy configuration, file server configuration, user management, DHCP installation & configuration
- WDS configuration, image creation, deployment
- Seqrite Antivirus server configuration, policy setup & deployment
- Network configuration & setup, server client architecture in VTP, VLAN configuration, ACL configuration, VLAN configuration as per project requirement, connecting two offices within same building using fiber cable & maintaining communication, Internet configuration
- Sophos Firewall: - Configuration, web filtering, application filtering, rule creation, firewall integration with domain controller, firewall backup, firmware upgradation, DNAT configuration, IPsec VPN setup, SSL VPN setup, BGP RBVPN setup, static route configuration, wireless access point configuration, HA configuration, device access
- ODC setup\SWS setup: As per client security requirement built-up SWS\ODC environment
- It is similar as NOC room
- IT procurement, price negotiation, vendor management, Capacity planning
- O365: User management, DL creation, group creation, SSO configuration using
- Azure AD Sync, shared mailbox creation & mapping, domain configuration,
- GoDaddy Domain setup
- SSL certificate deployment on windows server & configuration.
Service Desk Engineer
Microcline India Pvt Ltd
Pune
03.2012 - 12.2014
- Follow ITIL based approach for handling tickets, currently using, as ticketing systems for incident & request handling
- Perform user management - creating new user accounts, providing permissions, creating, and modifying distribution list, etc
- Remotely troubleshooting various issues, installing applications, antivirus, basic level application issues using Microsoft LYNC\RDP
- Primary level Windows Server and application troubleshooting
- Setting up virtual machines using VMware and maintaining VM
- Working on VMware console
- IP address reservation on DHCP server
- Responsible for various software tools like MS Office, Citrix client, office
- Communicator
- Configuring mailbox using Outlook and Outlook express; fixing PST error, issue with MS Office
- Working on operating system Windows Server 2003, 2008 & Windows XP,
- Windows 7 & Windows 8 at client's side
- Basic VPN troubleshooting
- Maintain LAN connectivity
- Installation and configuring of network & local printers, desktop, laptop, server, and data card, Microsoft OS, antivirus, user applications like - MS Office,
- Project, MSDN, etc
- Configuration & troubleshooting of IP phone
- Support video conference setup (Polycom Video Conferencing Equipment's)
- Installing, configuring & managing network (Workgroup, Domain), DNS, DHCP & Printer service
- Handling systems assembly installation of software, hardware, maintenance, administration, and troubleshooting
- Network and operating system and providing network and hardware support
- Updating windows patches, update Symantec antivirus, Symantec end point security, maintaining security of systems by implementing antivirus software regularly
- Troubleshooting laptop & desktop problems using remote desktop connection & remote assistance
- Setting up of wireless on user laptop
- To provide and maintain service for all kind of branded computers like HP,
- DELL desktops, laptops, and server
- Contribute to support knowledge base and assist in leading organization to improvements in knowledge management
- Attending all calls as assigned by service desk on daily basis
- Successfully configured & implemented Windows Deployment Server (WDS) in an organization on advanced level to automate OS deployment along with drivers & application.
Desktop Support Engineer
Krayon Pictures Pvt. Ltd
Pune
07.2009 - 12.2011
- O/S: Windows 2008/2003 Server, Windows 7, Windows 8 and XP, network User management, Files and Folder rights and permissions
- Install & troubleshoot of windows server\client operating system
- Installations of various applications, development and animation software's like Maya, Nuke, Photo shop, Adobe aftereffects, 3D Max, MS SQL, MS Visual
- Studio etc
- Distribute & solve a user request
- Closely monitor& resolve hardware and desktop calls
- Troubleshooting all computers & its peripherals
- Install and configure Laptops
- Installation of peripheral devices likes scanners, printers, digital cameras, etc
- Troubleshooting of printer related problems
- Troubleshooting of Hardware related problems for branded desktops like IBM,
- HP, Dell, Compaq, etc
- Troubleshoot, Upgrade memory & storage capacity of Laptops
- Handling render farm server which used for rendering images from animation field
- Working on user requests along with internal ticketing system
- Special achievement – Successfully configured & implemented Windows
- Deployment Server (WDS) in the organization to automate OS installation.
Education
Diploma - Hardware & Networking, Computer
HCL
HCL 06.2010 - 05.2012
Bachelor of Commerce - Commerce
Sanghvi Kesari College
PuneSkills
Infrastructure development Highlighting importance of cloud platform to management Actively working with team members to plan & execute on premises application to cloud
Service desk management, Managed 10 people of team, Ticketing system, SLA Management
Training, Development & team building
Security planning & risk mitigation, Network security, End computing security
Cloud computing & security, Instance creation, access provision, network security
Cisco switching & routing, Cisco catalyst 3560,2960,9200,9300 configuration, VLAN, ACL, Spantree port fast configuration, LAN configuration & troubleshooting, routing
AD, DNS, DHCP, GPO, File Server, Patch management, O365 Management, Adsync configuration, Azure AD,
IT Procurement, Price negotiation, Vendor Management
ISO 27001 audit, client security audit,
Documentation and reporting
Sophos Firewall configuration & administration, VPN creation, Load Balancing
Various software installation, administration & troubleshooting
Windows server 2008, 2012,2016,2019
Windows7,8,10,11
Antivirus management, configuration, update, reporting
Accomplishments
- Successfully built-up new offices in different geographic locations considering business need.
- Rewarded as team pillar & service excellence
- End to end IT Service Management Delivery.
- Successfully achieved US client security audit from IT security perspective.
Timeline
Sr. IT Infra Manager
Growman Group
02.2023 - Current
Cisco Certified Network Associate
02-2020
ITIL® Foundation Certificate in IT Service Management
12-2017
IT Manager
InfoVision Labs India Pvt Ltd
02.2015 - 02.2023
Service Desk Engineer
Microcline India Pvt Ltd
03.2012 - 12.2014
Diploma - Hardware & Networking, Computer
HCL
06.2010 - 05.2012
Desktop Support Engineer
Krayon Pictures Pvt. Ltd
07.2009 - 12.2011
Deputy Manager IT
InfoVision Labs India Pvt Ltd
IT Assistant Manager
InfoVision Labs India Pvt Ltd
System Administrator
InfoVision Labs India Pvt Ltd
Bachelor of Commerce - Commerce
Sanghvi Kesari College
Roles & Responsibilities
- Organization IT Infrastructure management.
- Developing & implementing a unified strategy across the team that enables innovation and seeks to promote technology solutions that can advance business effectiveness with reliability and performance.
- Effective collaboration with leaders, project managers to help build innovative end user services.
- Mentoring team members to upskill the knowledge & utilize in the daily operational process to achieve the maximum performance. Direct them to the result oriented path.
- Proactively working with leaders\higher management to make sure organization IT security is on top level.
- Leading end user computing function using remote management, antivirus management, patch management using third party tool,
- Ensure highest quality support in a minimum resolution time.
- Hardware procurement, vendor management, cost negotiation, capacity planning, Hardware software renewal.
- Staffing capacity planning, service process design, performance analysis, and developing proactive resolution plan.
- Oversee the configuration and management of the IT infrastructure to support requirements in areas such as data retention, security, business continuity, disaster recovery planning/testing and information risk management
- Act as a liaison between vendors, technical support and departments to resolve complex system and network problems. Coordinate and implement corrective measures.
- implement corrective measures
Certification
- Cisco Certified Network Associate - Cisco ID- CSCO13589133
- ITIL Foundation Certificate in IT Service Management