Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Mandar Rajendra Dhokte
Store Operations Manager
Pune,Maharastra
Summary
Overview
19
years of professional experience
3
Languages
Work History
Reliance Retail PVT. LTDPune, Maharashtra
Store Manager- Operation
02.2023 - Current
Job overview
- Responsibilities: Handling a team of around 37 associates along with 4 managers including VM
- Handling 5 stores in my cluster as a cluster spoke covering and managing a retail space of over 80,000 SqFt. Reporting directly to the Cluster Manager.
- Focusing on big clients & ensure generate good business out of it
- Handling store operations with area of 15000 sqft
- Ensure all accounts along with cash & card handling in good manner
- Motivating the staff by daily briefing & focusing every hour sales
- Ensuring store operate as per SOP's like PICS (Perpetual Inventory Count System), VM standard on floor, Profit Enhancement Report for Men's Casual & Ladies Western
- Responsible for the Keeping the well-organized inventory, all cashiers operation with supervising on-going duties of services like SPI, tag beeps etc
- Responsible for new business development & expansion for top Performing brands
- Organizing promotional activities & arranging demonstrations for customer delight
- Successful delegation of work & system implementation
- Strong & continuous follow-up with merchandiser & Brand for getting best & top styles, which gives maximum business
- Ensure store EBITA is on positive side.
Bharati Axa Life Insurance
Senior Customer relationship Manager
02.2022 - 02.2023
Job overview
- Responsibilities: Recruiting Sales Managers training and developing them for recruiting team of adviser and generating business through their team
- Team size of 15 Sales manager with 55 agents
- Looking after branch day to day activity E.g
- Underwriter support and challenges, back office guidance, policy issuance, agent issuance
- Handling issuance of sales team regarding policy issuance, queries
- Training the sales team and their agents about the products on regular basis
- GMC / GPA business handling.
Max Life Insurance Company
Agency Development Manager
10.2019 - 01.2022
Job overview
- Responsibilities: Handling a team size of 30 Agents
- Taking Training program regarding all the plans of MAX LIFE Insurance
- Recruiting top line agents for the policy conversion
- Working upon completion of Targets suppose to be met by Agents (helping hand)
- Working upon Team Building and engagement programs
- Motivational Activities for marketing strategies
- Market analysis.
- Developed strong relationships with key partners to enhance overall business performance.
Shoppers Stop Ltd
Department Manager- Operation
09.2015 - 09.2019
Job overview
- Responsibilities: Handling the categories Men's Casual & Ladies western with BTL brands
- Managing the competitor data on field with stores like Lifestyle, Central, Pantaloons
- Visual Mechanizing with competitor brand like Lifestyle, Central, Pantaloons
- Following up with seasonal requirement of Different Brands
- Managed daily retail operations of 4.5L & monthly 1.2Cr to 1.4Cr with 18000 Sq.Ft
- Effectively leading the team up to 45 employees
- Major focus is on sales generation, inventory management, and compliance & customer services
- Ensure that right stock is available at the right time at the right place by required analysis ordering & planning in coordination with B & M team
- Track targets; analyze stocks and proper reports to perform better
- Generating the maximum numbers of contribution of Pvt Label contribution through 'LIFE, HAUT CURRY, VF WOMEN, MENS KNITS, STOP BY OCTAVE etc
- Ensuring that we continuously maintain high standards of visual representation at the store while in operational timing
- Ensuring store operate as per SOP's like PICS (Perpetual Inventory Count System), VM standard on floor, Profit Enhancement Report for Men's Casual & Ladies Western
- Responsible for the Keeping the well-organized inventory, all cashiers operation with supervising on-going duties of services like SPI, tag beeps etc
- All activities related to Customer Service Desk, First citizen desk
- Responsible for the reducing the shrinkage & damages of the merchandise
- Responsible for new business development & expansion for top Performing brands
- Organizing promotional activities & arranging demonstrations for customer delight
- Successful delegation of work & system implementation
- Strong & continuous follow-up with merchandiser & Brand for getting best & top styles, which gives maximum business
- Prepared Retails budget for the Pacific store for 2018-19 with each month planning considering appropriate Conversion, CM size & IPT
- Identify retail competition and take necessary actions.
Ethnicity Pvt. Ltd.
Department Manager
01.2011 - 01.2014
Job overview
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Tata Group
Distribution Officer
01.2009 - 01.2010
Job overview
- Responsibilities: Monitoring the GRN and STN
- Inward and Inspection of the merchandise received
- Checking the GRN and physical qty
- Taking steps for timely replenishment of merchandise, coordinating with the planner
- Mapping of planned and received quantity, check the weeks backup
- Co-coordinating with the DC staffs for stock movement with the estimated date of dispatching
- Taking steps for shoplifting ensure that each and every merchandise is security tagged properly
- Ensure the guard is checking the Sen somatic on the hourly basis
- Co-coordinating with the planner for the new stock as per the local Market
- Monitoring the stock take process at the store level, maintaining global counting on a daily basis
- Shrinkage and pilferage management
- Handling Men's Category along with 39 brands with a manpower of 43 associates.
- Coordinated and executed distribution plans for timely product delivery to customers.
Shoppers Stop
CCA / Cashier /CSD / Warehouse Manager
01.2005 - 01.2009
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Symbiosis College
Post Graduation
University Overview
Modern College
B.Com
University Overview
Modern College
HSC
University Overview
Trinity School
SSC
University Overview
Skills
Negotiation Tactics
undefinedBirthdate
Birthdate
07/11/86Personal Information
Personal Information
Nationality: IndianTimeline
Store Manager- Operation
Reliance Retail PVT. LTD
02.2023 - Current
Senior Customer relationship Manager
Bharati Axa Life Insurance
02.2022 - 02.2023
Agency Development Manager
Max Life Insurance Company
10.2019 - 01.2022
Department Manager- Operation
Shoppers Stop Ltd
09.2015 - 09.2019
Department Manager
Ethnicity Pvt. Ltd.
01.2011 - 01.2014
Distribution Officer
Tata Group
01.2009 - 01.2010
CCA / Cashier /CSD / Warehouse Manager
Shoppers Stop
01.2005 - 01.2009
Symbiosis College
Post Graduation
Current
Modern College
B.Com
Modern College
HSC
Trinity School
SSC
Similar Profiles
BHUBON DUTTABHUBON DUTTA
Commercial Officer at Reliance Retail Pvt. LtdCommercial Officer at Reliance Retail Pvt. Ltd
JAYA VermaJAYA Verma
Cluster Training Manager at Reliance retail Pvt. Ltd.Cluster Training Manager at Reliance retail Pvt. Ltd.
Dhiraj KumarDhiraj Kumar
Senior Area Sales Executive at Reliance Retail Pvt. Ltd.Senior Area Sales Executive at Reliance Retail Pvt. Ltd.