Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mandeep Arora

Brampton, Ontario

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

5
5
years of professional experience

Work History

Auto Handler

Hansen Forwarding
02.2024 - 06.2024
  • Vehicle Handling and Transportation:

    Vehicles within the facility, including car parks, service bays, and storage areas, are safely moved.
    Load and unload vehicles onto transport trucks as needed.
  • Vehicle Inspection:

    Conduct thorough inspections of vehicles to identify any damages, defects, or required maintenance.
    Document and report any issues found during inspections.

Traffic Sign

Tac Construction
08.2023 - 11.2023
  • Familiar with use of hand signaling procedures.
  • Controlled flow of automotive traffic under direction of project supervisor.
  • Professionally communicated with motorists stuck in stopped traffic.
  • Patiently directed motorists towards detours and alternate routes.

Customer Support Executive

Badri Logistics
04.2021 - 03.2023
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Devised recommendations to streamline and simplify customer support systems and improve response time.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Process Associate

Genpact India Pvt Ltd. (AON CA)
07.2019 - 03.2021
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Prioritized initiatives to increase success rates of strategic projects.

Education

PG Diploma - International Business Management Logistics. CA

St. Clair College
Windsor Ontario Canada
08.2024

BBA -

DAV Centenary College
NEW Delhi INDIA
04.2018

Skills

  • Inventory Coordination
  • Service Coordination
  • Dispatch Coordination
  • Customer Relations
  • Service planning
  • Incident Reporting
  • Customer Relationship Management
  • Task Delegation

Languages

French
Beginner (A1)

Timeline

Auto Handler

Hansen Forwarding
02.2024 - 06.2024

Traffic Sign

Tac Construction
08.2023 - 11.2023

Customer Support Executive

Badri Logistics
04.2021 - 03.2023

Process Associate

Genpact India Pvt Ltd. (AON CA)
07.2019 - 03.2021

PG Diploma - International Business Management Logistics. CA

St. Clair College

BBA -

DAV Centenary College

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Mandeep Arora