Mandeep Dadiala
Brampton
Summary
Responsible Retail Operations Manager aiming to increase the value of the company through excellence. A thorough and organized professional with first-rate accounting and marketing abilities. Proficient in interacting with store managers and employees to communicate information effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Amazon
Mississauga
04.2023 - Current
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Supervised warehouse personnel in loading and unloading cargo containers or trucks.
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
- Transported goods to designated areas within the warehouse facility.
- Inspected incoming shipments for damage or discrepancies.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Retail Store Supervisor
Nurial Bath & Kitchen
Mississauga
04.2021 - Current
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Measured and cut wood pieces to exact dimensions required for each project.
- Maintained inventory of supplies necessary for completing projects.
- Fabricated cabinet frames using a variety of woodworking tools, including saws, routers, and jointers.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Use hand tools, including chisels, planes, saws, and hammers, for detailed work or finishing touches.
Customer Support Specialist
Rogers
Mississauga
02.2022 - 04.2024
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Demonstrated effective problem solving skills when handling complaints or resolving conflicts between customers and the company.
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
- Resolved customer inquiries quickly and efficiently, escalating when necessary to ensure satisfaction.
- Provided product demonstrations to prospective customers, highlighting features and benefits of telecommunications solutions.
Education
Post Graduation - International Business Management- Logistics
ST. Clair College
Toronto, Canada 04-2021
Bachelor of Science - Science
Punjab University
Chandigarh 04-2018
Skills
- Inventory management
- Logistics coordination
- Customer service
- Team supervision
- Sales reporting
- Cash handling
Certification
- Trained ACZ driver
- Hold a forklift license
Timeline
Logistics Specialist
Amazon
04.2023 - Current
Customer Support Specialist
Rogers
02.2022 - 04.2024
Retail Store Supervisor
Nurial Bath & Kitchen
04.2021 - Current
Post Graduation - International Business Management- Logistics
ST. Clair College
Bachelor of Science - Science
Punjab University
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