Mandeep Kaur
Ludhiana
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Touchstone Educational LLP
02.2023 - Current
- Overall responsibility for taking enquiries, conversions and supervising the visas for allotted countries
- Meeting the sales targets allocated for the respective countries
- Following up self-database for allotted country/countries
- Meeting with prospective and extant clients to gauge which services they require
- Providing clients with all pertinent documentation
- Following up for tuition fee drafts, incomplete documents with students and ensuring that applications and visas are processed on time
- Maintaining Healthy and Cordial Relations with Clients
- Participating in all in-house delegate visits, ensuring quality follow-ups to generate walk-ins and providing feedback to the training department post visit, school/college visits for all marketing activities
- Coordination with clients and associates
- To maintain working relationship with all clients & colleagues
- Directly reporting to Management
- Core Team member of Management Solution-oriented approach to fulfilling duties
- Pre-case assessment, program counselling, visa checklist and visa filing
- Preparation of Statement of Purpose (SOP) and Cover Letters for applicants
- Verification of financial and academic credentials of the students for ensuring highest visa success rate
- Assists in Pre-Departure sessions
- Student records and registration-related support
- Providing official student documentation and certification of documents
- Other administrative tasks and communication with other official stakeholders
- Preparation/ Creation of student’s personal files with all academic records, proper documentation/ prescribed fee etc
- Checking of Eligibility as per requirement and norms
- Data Entry/ Soft Copy of collected data received as per admission and to convey its information to respective departments
- Counselling of Students regarding admissions; telephonically & in-person.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized office environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Senior Executive
Touchstone Educationals LLP
06.2021 - 01.2022
- Preparation and application for study visa application for Canada
- Preparation and application for visitor visa application for Canada
- Handling Study Visa Filling for Canada, Australia, New -Zealand, Ireland and UK
- Handling Tourist Visa/Visitor Visa Filling for Canada, Australia, New - Zealand, France, USA and Singapore
- Handling Pre - Filling Activities
- Handling Post-Visa Activities
- GIC Account Opening
- Handling Refunds of college and GIC
- Maintaining Data Base for students
- Handling Admissions for Canada and UK
- Managing Tuition fee payments and GIC payments of all students
- Online Registrations for AIP students for their online classes
- Handling Biometric bookings and Passport submission process for Canada
- Opening of various online accounts like GIC
- Collection of desired documentation from students for Visa filing
- Guide parents regarding the process and all other.
Visa Filling Officer
Touchstone Educationals LLP
02.2019 - 05.2021
- Handling Study Visa Filling for Canada, Australia, New -Zealand, Ireland and UK
- Handling Tourist Visa/Visitor Visa Filling for Canada, Australia, New - Zealand, France, USA and Singapore
- Handling Pre - Filling Activities
- Handling Post-Visa Activities
- GIC Account Opening
- Handling Refunds of college and GIC
- Maintaining Data Base for students
- Managing Tuition fee payments and GIC payments of all students
- Online Registrations for AIP students for their online classes
- Handling Biometric bookings and Passport submission process for Canada.
Visa Counselor – Coordinator
Heritage Immigration
10.2017 - 01.2019
- Handling Telephonic queries for Canada Study Visa
- Handling walk-in queries for Canada Study Visa
- Keep record of all the calls and Queries
- Scanned Documents of Student and Send their full-fledge application to Admissions
- Taking Follow-up from Colleges
- Managing targets of the staff
- Updating the daily sheets with all the inundation regarding students ((clients)
- Keeping records of attendance of the staff members
- Resolving each and every issue of the office.
Education
BCA -
Panjab University
01.2017
12th (Non-Medical) -
P.S.E.B
01.2014
10th -
P.S.E.B
01.2012
Skills
- Wide managerial and administrative in Immigration Service Sector
- Proficient in typing, Filling and other routine Clerical and Computer tasks
- Strong ability to provide technical and investigative support to department
- Strong analytical ability to resolve issues, gather and analyze relevant data
- Outstanding ability to work in multitask environment efficiently
- Excellent communication and interactive skill, particularly to deal with foreign nationals
- Proficient in MS Suite
- Remarkable ability to work well pressure and make quick decisions in accordance with set rules
Additional Information
If this resume meets with your favorable consideration I assure you that no stone will be left unturned to prove myself.
Languages
English
Punjabi
Hindi
Job Objectives
Seeking employment as an Immigration Services Officer want opportunity to use my past expertise to better the Organization as a whole.
Personal Information
- Father's Name: S. Dilbagh Singh
- Mother's Name: Smt. Jaswinder Kaur
- Date of Birth: 05/20/96
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Other Credentials
Underwent 4 month training in Trident Limited
Extracurricular Activities
Second Prize in Speech at Inter School Competition in State-Level. Third Prize in Personality Reflection at Inter College Competition. Third Prize in Cooking Competition during 7 Days NSS Camp. First Prize in Giddha Competition in Teej Fest. (2016) Second Prize in Giddha Competition in Teej Fest. (2014)
Timeline
Assistant Manager
Touchstone Educational LLP
02.2023 - Current
Senior Executive
Touchstone Educationals LLP
06.2021 - 01.2022
Visa Filling Officer
Touchstone Educationals LLP
02.2019 - 05.2021
Visa Counselor – Coordinator
Heritage Immigration
10.2017 - 01.2019
BCA -
Panjab University
12th (Non-Medical) -
P.S.E.B
10th -
P.S.E.B
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