Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Mandeep Kaur

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Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

4
4
years of professional experience

Work History

Brand Associate

Old Navy
Edmonton
05.2025 - Current
  • Cashiering & Customer Service
  • Shipment Handling
  • Ship-from-store & BOPIS
  • Sales floor responsibilities
  • Stocking & Merchandise
  • Store Maintenance
  • Team Work & Operations

Store Associate

Dollarama
Brampton
09.2024 - 04.2025
  • Cashier
  • Overall store operations
  • Merchandising & Inventory

Senior Assistant, Quality Assurance & Customer Representative

Lovely Professional University
Punjab
01.2022 - 01.2024
  • Supported the Quality Assurance department in overseeing quality control procedures and ensuring compliance with standards.
  • Communicated with students, faculty, and staff regarding academic and administrative matters.
  • Assisted in resolving student queries and concerns with professional and efficiency.
  • Coordinated with various departments to streamline operations and improve services.

Education

Graduation Certificate - IT

Algoma University
01.2025

Bachelor of Computer Applications - BCA

Guru Nanak Dev University
01.2012

Skills

  • Customer Service & Client Relations
  • Multi-Tasking
  • Team Leadership
  • Problem Solving & Detail- Oriented
  • Microsoft Power Point & Excel
  • Microsoft Word
  • Google Docs
  • Microsoft Outlook
  • Sales closing
  • Cash Handling
  • Store maintenance
  • Order and refund processing
  • Complaint handling
  • Database Creation & Management
  • Data Entry
  • Microsoft teams
  • QuickBooks
  • POS
  • Time management
  • Decision-making

Languages

English
Hindi
Punjabi

Timeline

Brand Associate

Old Navy
05.2025 - Current

Store Associate

Dollarama
09.2024 - 04.2025

Senior Assistant, Quality Assurance & Customer Representative

Lovely Professional University
01.2022 - 01.2024

Graduation Certificate - IT

Algoma University

Bachelor of Computer Applications - BCA

Guru Nanak Dev University

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Mandeep Kaur