MANDEEP KAUR

• Expanded organizational knowledge base by contributing industry insights through conference presentations, white papers, and internal training sessions.
• Developed comprehensive project plans with clearly defined milestones, enabling accurate progress tracking and driving success.
• Implemented risk mitigation strategies to proactively address potential issues, minimizing delays and ensuring timely project completion.
• Established a culture of accountability among team members by setting clear expectations and providing regular feedback on individual contributions towards shared goals.
• Resolved complex challenges with creative problem-solving techniques, consistently meeting client requirements despite tight deadlines or limited resources.
• Led cross-functional teams for successful delivery of high-quality products on time and within budget.
• Managed stakeholder expectations, fostering strong relationships and maintaining clear communication channels throughout the project lifecycle.
• Accomplished seamless integration of new technologies and tools, maximizing efficiency gains and enhancing overall project outcomes.
• Optimized resource allocation with effective workload distribution, significantly enhancing team productivity and overall performance.

• Drove efforts to migrate several non-standard and old architecture customer environments to standard and advanced technology environments to achieve high performance and cost-effectiveness at Oracle India Pvt. Ltd.
• Exhibited strong subject matter expertise in providing technical support and troubleshooting at IBM India; successfully.
• Designed and developed Shell scripts to automate routine tasks, streamlined the patch process, and made it flawless.
• Applied security as per GSD through Shell Scripts in minimal time, planned, designed, and deployed a User Management Tool.
• Set up intranet web servers with Apache multiple-site management, virtual hosting, and access control with HTTP authentication.
• Effectively interacted with end users and clients to build confidence and reliability of IT services while working at Tulip Telecom Ltd.
• Designed and deployed a messaging solution for clients in technologies like Q-Mail, Sun One DS, Fedora DS, and OpenLDAP.
• Planned and developed a backup tool for network devices, as well as for Linux servers.
• Deployed 7 MTAs in 3 different technologies – Q-Mail +LDAP as well as password policy for the Internal Users
• Imparted trainings on Oracle Exalogic Elastic Cloud to end-user's / team members at NTT Data Services, Analysis root cause of failures and evolved breakdown solutions within minimum turnaround time
• Manage complete troubleshooting activities pertaining to Server Performance, Application Conflicts and Bugs and Addressing overall queries involving Information System/ Software and extending onsite support including maintenance of software
• Working for automation projects in Bash and Ansible
• Working under ITIL process of Incident/Problem and Change management
• Recognizes problems by identifying abnormalities; reporting violations
• Providing Domain Hosting (DNS) Services for internal sites
• Protects system by defining access privileges, control structures, and resources.
• Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
• Maintained system quality control, surveyed users, collected metrics data, and handled IT audits to support updates and maintenance.
• Analyzed client business processes to propose optimal software applications for unique requirements.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Rendered product support for Oracle Exalogic Cloud Software, Exalogic PSU Testing & Exalogic Security

• Analysed business needs & established IT infrastructure entailing procurement of software, hardware & licenses as required
• Provisioned new servers and managed the maintenance of existing Servers and implementation of technology enhancements
• Administered Disaster Recovery Management, including planning servers for backup & recovery of server / database information
• Provided technical & troubleshooting support to global clients while ensuring SLAs/TAT Compliance
• Worked on escalations from the client as needed and resolved issues according to expectations.
• Monitored service risks and issues, facilitated audits and checks for identifying gaps, and ensured their effective mitigation.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Managed Server Provisioning and Decommissioning also Re-build the existing servers as per requirement
• Worked on OVM to manage and maintain Virtualization environment; contributed in planning, installing, configuring and upgrading
• Maintained quality of service by following organization standards; followed-up on customer support problems
• Wrote and maintained Shell Scripts for Oracle Enterprise Linux to automate and simplify task
• Identified and addressed technical or operational risks; organized and gathered data requirements for reporting projects
• Set-up Exadata Instance and Exalogic Server Provisioning and configured storage with ZFS
• Led Queue Management, ensuring that there are enough employees logged into phone to manage Call Volume & Service Requests
• Mentored new team members into the system and enhanced their understanding about work and process
• Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
• Completed reports detailing network and systems performance and downtime issues.

Worked on VMware entailing Planning, Implementation, Administration and Troubleshooting

• Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Analysed root cause of failures and formulated breakdown solutions within minimum turnaround time

• Spearheaded efforts in designing, deployment, and maintenance of services and applications; designed and deployed managed services in a variety of technologies, including proprietary and open-source solutions, as per requirements.
• Improved system performance by optimizing Linux server configurations, implementing efficient backup processes, and performing regular maintenance tasks.
• Implemented monitoring tools for real-time analysis of system performance, allowing for proactive identification of potential issues before they impacted users.
• Analysed root cause of failures and formulated breakdown solutions within minimum turnaround time
• Managed complete troubleshooting activities pertaining to Server Performance, Application Conflicts and Bugs
• Performed tests on all new software, maintained patches for management services and conducted audit on all security processes
• Determined security violations and inefficiencies by conducting periodic audits
• Kept users informed by preparing performance reports as well as communicating system status

• Led a team of 3 Administrators for managing 25 Servers at 3 Data Centres
• Provided Domain Hosting (DNS) Services for Clients at Tulip Data Centre
• Maintained Company's Internal Mail Service, DNS, DHCP, Proxy and Employees' Directory Service
• Managed the Nagios and Munin Servers for monitoring Network Circuits and Linux Servers
• Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
• Contributed to the successful completion of complex projects, providing expert Linux administration support throughout project lifecycles.

Linux from HTTP (Web Server), FTP, NFS, Local CD-ROM, Local Hard-Drive, Advanced File Systems Implementation

• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Kickstart Installation (HTTP, FTP, NFS), Packages from Yum, HTTP, FTP, NFS
• Assisted in the troubleshooting of related Modem, LAN Card, Printers, Divers including Boot Loader, Booting Run Level, File System (FSTAB), Login Sessions, Packages Installation x-Window System, RAID, LVM2 and Linux Rescue Mode