Mandeep Kaur Sangotra
Ulhasnagar
Summary
Customer Service Manager with over 8 years of experience in leading teams to achieve high levels of customer satisfaction. Proven track record in process optimization and employee training, resulting in improved service delivery. Committed to operational excellence and enhancing customer experiences in fast-paced environments. Seeking to leverage skills in a progressive organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Reliance Brands LTD
Mumbai
02.2022 - 09.2022
- Coordinated with store manager to oversee store operations, including inventory management and sales forecasting.
- Managed daily retail functions alongside store manager, emphasizing visual merchandising and sales reporting.
- Engaged with customers daily to ensure high-quality experiences and resolve order issues.
- Provided support for team members during sales processes, addressing inquiries on rates and discounts.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
- Prepared detailed reports summarizing sales activity and customer feedback for strategic insights.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Assistant Store Manager
Reliance Brands LTD
Mumbai
02.2020 - 12.2021
- Executed regular inventory audits, enhancing stock accuracy and reducing shrinkage.
- Collaborated with Store Manager to design promotional campaigns that increased store traffic and revenue.
- Resolved customer complaints promptly, achieving high customer satisfaction scores.
- Facilitated recruitment, hiring, and onboarding processes to maintain a fully staffed, well-trained team.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided training to new employees on company policies and procedures.
Flight Attendant
Qatar Airways
Doha
04.2015 - 07.2019
- Cabin Crew responsibilities included Safety, First Aid, Cabin Services, Team Work, Time Management, Training for W-set, Food and Beverage, Business and First Class services.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Flight Attendance
Jet Airways
Mumbai
10.2013 - 04.2014
- Ensured cabin safety and administered first aid as necessary during flights.
- Delivered exemplary cabin services, focusing on business and first class passenger needs.
- Conducted training sessions for W-set, tracking attendance and assessment outcomes.
- Managed food and beverage services, maintaining high standards of quality and presentation.
- Collaborated with team members to optimize time management and operational efficiency.
- Analyzed flight operations data to identify anomalies in performance parameters.
- Maintained detailed records of attendance at orientation sessions and follow-up meetings.
- Logged all training conducted, including comprehensive assessment results and participant records.
Education
B.com - Commerce
Smt. Chandibai Himatmal Mansukhani College
Ulhasnagar, Maharashtra03.2015
HSC - Commerce
Smt. Chandibai Himatmal Mansukhani College
Ulhasnagar, Maharashtra03.2013
SSC -
Holy Family Convent High School
Ulhasnagar, Maharashtra03.2011
Skills
- Customer service and engagement
- Inventory management
- Visual merchandising
- Cash handling
- Sales strategies
- Retail management
- Budget management
Certification
- New Manager Foundations - LinkedIn Learning
- Leading Productive Meetings - LinkedIn Learning
- Performance Management, Setting Goals and Managing Performance - LinkedIn Learning
- PowerPoint Associate- Microsoft Office Specialist for Office2019 and Office 365 - LinkedIn Learning
- Critical Thinking for Better Judgment and Decision Making - LinkedIn Learning
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Punjabi
Beginner (A1)
A1
Timeline
Assistant Store Manager
Reliance Brands LTD
02.2022 - 09.2022
Assistant Store Manager
Reliance Brands LTD
02.2020 - 12.2021
Flight Attendant
Qatar Airways
04.2015 - 07.2019
Flight Attendance
Jet Airways
10.2013 - 04.2014
B.com - Commerce
Smt. Chandibai Himatmal Mansukhani College
HSC - Commerce
Smt. Chandibai Himatmal Mansukhani College
SSC -
Holy Family Convent High School
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