Mandeep Kumar
Summary
Experienced Customer Relationship Executive known for building and nurturing client relationships. Excelled at resolving customer issues and enhancing satisfaction, leading to increased client retention. Developed and implemented strategies that improved customer loyalty and engagement.
Overview
2025
2025
years of professional experience
Work history
Packer
Aggarwal packer
- Improved order fulfilment by accurately packaging products for delivery.
- Executed careful inspection of items for damage, ensuring customer satisfaction.
Food delivery driver
Zomato
- Improved customer satisfaction by ensuring timely food delivery.
- Maintained excellent hygiene whilst handling customers' orders.
- Delivered meals efficiently for maximum freshness.
Cashier
Dhingra Medical
Jalandhar, India
Customer relationship executive
M/S Bharat petroleum corporation limited ( A Govt of india Enterprises)
Jalandhar , india
02.2018 - 09.2024
- Contributed to cross-selling initiatives by identifying potential sales opportunities during customer interaction.
- Ensured adherence to all company policies whilst interacting with customers.
- Managed customer queries effectively, enhancing brand loyalty.
- Developed effective relationships with clients for improved business growth.
- Resolved complaints professionally, ensuring customer satisfaction.
- Conducted follow-up surveys with clients for ongoing service improvement.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Educated customers about company products, services and special offers.
Education
Training - Microbiology/fermentation technology / Molecular Biology GC&HPLC
Omega Test House
Panchkula 06.2015 - 07.2015
Bachelor of Science Biotechnology - Medical science
Lyallpur Khalsa college
Jalandhar /2013 - /2016
10+2 - Medical science
Govt. Senior secondary School Boys Phillaur
Jalandhar /2011 - /2013
Skills
- Data analysis
- Technical support
- Customer segmentation
- Complaint handling
- Client relationship building
- Customer service excellence
- Sales forecasting
- Order picking
- Forklift driving
- Goods loading and unloading
- Health and safety adherence
- Electronic scanner use
- Quality assurance checks
- Packing speed
- Physical stamina
- Box making
Languages
English
Advanced
C1
Hindi
Advanced
C1
Punjabi
Advanced
C1
Affiliations
- Traveling,Reading Books ,Playing Cricket
Timeline
Customer relationship executive
M/S Bharat petroleum corporation limited ( A Govt of india Enterprises)
02.2018 - 09.2024
Training - Microbiology/fermentation technology / Molecular Biology GC&HPLC
Omega Test House
06.2015 - 07.2015
Packer
Aggarwal packer
Food delivery driver
Zomato
Cashier
Dhingra Medical
Bachelor of Science Biotechnology - Medical science
Lyallpur Khalsa college
/2013 - /2016
10+2 - Medical science
Govt. Senior secondary School Boys Phillaur
/2011 - /2013
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