MANDEEP MALLICK
Hyderabad
Summary
Experienced hospitality leader with over 10 years of expertise in managing Food and Beverage and Operations departments within high-volume hotels. Skilled in strategic department planning, seamless execution of daily operations, efficient staffing, and meticulous inventory management. Renowned for consistently delivering exceptional service quality and driving guest satisfaction.
Overview
12
12
years of professional experience
Work History
Multi-Venue Restaurant Manager
Q collective
Hyderabad
01.2026 - Current
- Premium / lifestyle dining & social space
- High focus on experience, ambience, and curated service
- Crowd: HNI guests, corporates, social diners
- Strong emphasis on floor presence & guest engagement
Entrepreneurship
Restaurant owner
Siliguri, West Bengal
03.2025 - 11.2025
- Concept & Business Planning
- Legal & Compliance
- Location, Design & Fit-Out
- Budgeting & Financial Control
- Menu & Pricing
- Pre-Opening Marketing
Multi Outlet Assistant Manager (Pre-Opening)
Mandarin Oriental Hotel Group
Muscat
08.2023 - 01.2025
- Successfully led the opening of a Fine Dining Mediterranean Restaurant (180 covers) and Pool Bar (288 covers)
- Concept understanding & brand alignment
- Restaurant layout review (FOH flow, service stations, bar setup)
- SOP creation (service, hygiene, guest handling, cash control)
- Menu planning coordination with Chef (pricing, costing, descriptions)
- Vendor onboarding (linen, cutlery, glassware, POS, uniforms)
- POS setup & testing
- Brand standards & legendary service culture training
- Pre-opening budget & CapEx monitoring
- Menu costing & pricing strategy
- Payroll planning & manpower productivity
- Inventory par levels & opening stock
Outlet Supervisor (Pre-Opening)
Mandarin Oriental Jumeirah
Dubai
02.2021 - 07.2022
- Supervised daily Pool & Beach operations in line with Mandarin Oriental brand standards
- Led and managed a team of 20 colleagues, ensuring seamless service delivery and guest satisfaction
- Maintained exceptional luxury service standards in a high-traffic leisure environment
- Conducted daily briefings, grooming checks, and task allocation
- Handled VIP guests, service recovery, and special requests with discretion
- Ensured compliance with hygiene, safety, and poolside service protocols
Acting Assistant Outlet Manager (Pre-Opening)
Mandarin Oriental Jumeirah
Dubai
02.2021 - 07.2022
- Worked at Tasca by José Avillez, a 1 Michelin-starred Portuguese fine-dining restaurant, ensuring exceptional guest experience, and maintaining world-class hospitality standards under the culinary vision of José Avillez.
- Oversaw outlet P&L, payroll, and KPI performance, driving financial efficiency without compromising service excellence.
- Executed menu engineering initiatives to enhance profitability, guest appeal, and brand alignment.
Pool & Beach Server (Pre-Opening)
Mandarin Oriental Jumeirah
Dubai
11.2018 - 02.2021
- Curated a refined pool and beach dining experience through proactive service, product knowledge, and personalized guest engagement.
Server(Pre-Opening)
Jumeirah Al Naseem
Dubai
11.2016 - 10.2018
- Part of the exclusive beach club catering exclusively to Burj Al Arab hotel guests
- Operated within Dubai’s best ultra-luxury beach club, featuring 400+ covers across pool, lounge, and restaurant
Server
Holiday Inn Al Barsha
Dubai
06.2014 - 03.2015
- 86-cover Thai specialty restaurant, Dubai | Dubai Top 10 Thai Restaurants Award
Server (Pre-Opening)
Ibis city center
Bangalore
06.2014 - 03.2015
- Part of the pre-opening team for an All-Day Dining restaurant with 120 covers.
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Bhubaneswar06.2014
Secondary Schooling -
Kendriya Vidyalaya PGI
LucknowSkills
- Customer and Guest Services
- Departmental Trainer
- Profit & Loss Statement
- Hiring
- Hygiene and Quality Standards
- People Management
- Guest Complaints Management
- Menu Engineering
- HR Management System
- Inventory Management/ Records
- Energy Management
- Strategic Thinking
- Scheduling
- Health and Safety Regulations
- Environmental Compliance
Accomplishments
• Mandarin Oriental Employee of the month
• Task Force for Formula E event in Riyadh by Mandarin oriental Riyadh Catering
• Basic food hygiene certificate
• Departmental Trainer
• Fire safety Training
• Constantly achieved above 95% in Legendary Quality Experience
• Honed skills by attending various outbound events in the field of hotel hospitality management
• Mastered the POS software like MICROS, Infrasys, InfoGenesis system for automated order taking and transactions
• Got Star of the month in Holiday Inn Al Barsha
• Task Force for Formula E event in Riyadh by Mandarin oriental Riyadh Catering
• Basic food hygiene certificate
• Departmental Trainer
• Fire safety Training
• Constantly achieved above 95% in Legendary Quality Experience
• Honed skills by attending various outbound events in the field of hotel hospitality management
• Mastered the POS software like MICROS, Infrasys, InfoGenesis system for automated order taking and transactions
• Got Star of the month in Holiday Inn Al Barsha
Personal Information
- Date of Birth: 09/07/92
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Oriya, Native
Timeline
Multi-Venue Restaurant Manager
Q collective
01.2026 - Current
Entrepreneurship
Restaurant owner
03.2025 - 11.2025
Multi Outlet Assistant Manager (Pre-Opening)
Mandarin Oriental Hotel Group
08.2023 - 01.2025
Outlet Supervisor (Pre-Opening)
Mandarin Oriental Jumeirah
02.2021 - 07.2022
Acting Assistant Outlet Manager (Pre-Opening)
Mandarin Oriental Jumeirah
02.2021 - 07.2022
Pool & Beach Server (Pre-Opening)
Mandarin Oriental Jumeirah
11.2018 - 02.2021
Server(Pre-Opening)
Jumeirah Al Naseem
11.2016 - 10.2018
Server
Holiday Inn Al Barsha
06.2014 - 03.2015
Server (Pre-Opening)
Ibis city center
06.2014 - 03.2015
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Secondary Schooling -
Kendriya Vidyalaya PGI