Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Software
Timeline
Generic

MANDEEP SAINI

Supply Chain Customer Experience
Navi Mumbai

Summary

Conscientious and dedicated customer success professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Customer Success Specialist- SCM

A.P. Moller- Maersk
Mumbai
02.2022 - Current
  • To track and assist key account customers with their import and export consignment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties by achieving required delivery to customers.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy by proactively pitching potential clients for value-added services.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Manage export logistics consists of liaising with clearing agents, shipping line, forwarders, for timely arrangement of containers, dispatches, and determined root cause of problems to resolve product or service complaints.

Customer Service Account Executive

DHL Express
Mumbai
02.2018 - 11.2021
  • Handling customer enquiries, order booking and shipment tracing, as well as to solve the problems and complaints from customers
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (more clarification sales leads, shipment insurance) during interaction with customer
  • Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
  • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Customer Service Executive

Sutherland
Mumbai
12.2016 - 12.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns third party software products by developing programme.
  • Worked with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
  • Monitored automated systems for placing collect calls and intervene for callers needing assistance.
  • Asked open-ended questions and promoted company products, services, and savings plans in system to resolve various customer billing errors.

Sales and Marketing Officer

Vishal India Realcon
Thane
01.2014 - 01.2016
  • Managed sales promotions and marketing strategies on major social media sites.
  • Working with customer for end to end sales of villas and private resorts properties.
  • Was working for end to end sales closure which requires follow up with clients for projects like Sai Valleys and Sky Villas project.
  • Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
  • Responsible for generating leads for junior and senior field sales by cold calling and pitch for selling properties and enquire customers for after sales satisfaction for referral marketing as well.

Education

MBA - Finance And Marketing

Doon Business School
Dehradun, India
07.2015 - 05.2017

BBA - Marketing Management And Research

Bharati Vidyapeeth University
Mumbai, India
06.2010 - 04.2013

Skills

    Customer presentations

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Certification

Coursera Certificate in Consumer Behavior from IE Business School

Additional Information

  • Creativity, problem solving and analytical talents combined with structured business skills and technology savvy.
  • Keen instincts to quickly effect change and improvement-with key expertise in visualizing, designing and executing business processes.
  • Proven multi-tasking capabilities with a strong ability to prioritize and manage complex requirements under aggressive time lines.
  • Strong team player attitude and spirit.

Accomplishments

  • Won 1st prize for a case study presentation at Doon Business School, Dehradun.
  • Won 1st prize for debate competition at Doon Business School, Dehradun.
  • Won 1st prize for football competition at Birla institute of applied science, Bhimtal.
  • Top performer for 6 months in DHL, achieving highest NPA with the highest customer satisfaction.
  • Awarded 5 times the best appreciation by DHL, received in a year in the entire customer success department.
  • Represented Indian Football Team in a tournament organized by DHL in Singapore.

Software

MS Excel

MS PPT

Visualization

Project Management Tools

Timeline

Customer Success Specialist- SCM

A.P. Moller- Maersk
02.2022 - Current

Coursera Certificate in Marketing Analytics from University of Virginia.

09-2021

Coursera Certificate in Marketing in a Digital World from the University of Illinois at Urbana-Champaign

01-2021

Coursera Certificate in Consumer Behavior from IE Business School

05-2020

Customer Service Account Executive

DHL Express
02.2018 - 11.2021

Customer Service Executive

Sutherland
12.2016 - 12.2017

MBA - Finance And Marketing

Doon Business School
07.2015 - 05.2017

Sales and Marketing Officer

Vishal India Realcon
01.2014 - 01.2016

BBA - Marketing Management And Research

Bharati Vidyapeeth University
06.2010 - 04.2013

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MANDEEP SAINISupply Chain Customer Experience