Mandeep Sharma

Front Office Manager with extensive experience at Club Mahindra Kandaghat, recognized for driving revenue growth and enhancing team performance. Expertise in guest experience optimization and strategic marketing implementation. Committed to delivering exceptional service and improving operational efficiency in the hospitality sector.

• Certified through Tourism & Hospitality skill Council -THSC (Trainer ID-THSC /00427).
• Awarded best FOM for FY 21-22 at Club Mahindra.
• Awarded with CRO certificate for OHE and PHF in guest delight and SEWA culture.
• Awarded for Yellow Belt (MIQ Certification M&M Institute Nasik).
• Best Asst. Manager Award for Highest FIT business in Club Mahindra.
• Featuring in club Mahindra Welcome video for great Hospitality experiences at Club Mahindra Dharanshala.
• Certified as a Best Management Trainee at Apple Valley resort during Training Period.

• English
• Hindi
• Punjabi

I hereby state that all the information stated above is accurate to the best of my beliefs and I take full responsibility for the correctness of the information.

• Solid experience of over 24 years in delivering the highest level of customer service, hotel operations, team management, sales, and marketing across multiple resorts and hotels in many locations within India
• Ability to work in an optimistic, collaborative way in a team environment, providing exemplary customer service.
• Revenue generation, sales ability, meet and exceed occupancy goals, revenue, cost reduction, KRA, budget, and plan strategy to overall profitability for the organization's growth
• Well versed with Front Office Operations & revenue management.
• Handling overall budgeting, procurement, forecasting, allocation & consumption of resources.
• Framing work direction and strategy for the teammates after out -and -out assessment of their abilities and providing constructive feedback.
• Establishing service criteria and guidelines that serve as the benchmark for outstanding service delivery.
• Assuring steady operations is always achieved, come what may and keeping proper etiquette as well as discipline by executing and adjusting the strategies.

• Passport Number: S3482315
• Father's Name: Sh. J.P Sharma
• Date of Birth: 03/07/80
• Gender: Male
• Nationality: Indian
• Marital Status: Married