Mandeep Singh

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   Leading cross-functional teams of more than 15 people and stakeholders to
  successful project completion
   Overseeing and directing technical teams throughout planning, design,
  development, testing, and launch stages of project
   Communicating progress, risks, and expectations both internally and externally
   Assessing 3 project performance and launching corrective action or realigning
  tasks when needed
   Leveraging technical skills to identify and resolve project issues
   Negotiating with vendors such as Redhat, Mobileum, Verizon, Singtel etc. and
  external partners such as MCX, Videocon to produce quality deliverables on time
  and on budget
   Collecting and analyzing feedback to improve processes, products, and services
   Keeping abreast of industry trends and emerging technologies to apply to current
  projects
   Develop detailed project plan to monitor and track progress
   Manage changes to project scope, project schedule, and project costs using
  appropriate verification techniques
   Report and escalate to management as needed
   Perform risk management to minimize potential risks
   Create and maintain comprehensive project documentation
   Meet with clients to take detailed ordering briefs and clarify specific requirements
  of each project
   Use and continually develop leadership skills
   Attend conferences and training as required to maintain proficiency

 Established effective communication channels between IT support staff of 200
people and end-users, leading to improved issue resolution times overall.
 Maintained high level of customer satisfaction by providing rapid, accurate
response to inquiries and concerns regarding system performance or
functionality.
 Enhanced system performance by optimizing server configurations and
implementing regular updates.
 Contributed to cost-saving initiatives by analyzing resource usage trends and
recommending infrastructure adjustments accordingly.
 Managed user access rights to maintain high level of information security while
ensuring appropriate levels of accessibility for authorized personnel
 Evaluated emerging technologies for relevance within organization's
infrastructure, making recommendations based on potential benefits or risks
involved with adoption/integration processes

 Monitoring customer environments and networks
 Monitor customer's systems via enterprise monitoring system
 Performed operational management of 600+ Linux Servers and at central data
center.
 Delivery of new Linux Servers (Red Hat) by making use of RPM
 Install servers in-house systems
 Demonstrated expertise in Linux support.

 Address system reliability concerns throughout product lifecycle
 Proactively recommend and implement improvements to availability and usability
of system
 System monitoring, profiling, and optimization regarding of startup/boot time, CPU
load, and memory bandwidth
 Responsible for managing architecture and operational support of Linux
environment
 Worked closely with end-users to identify system requirements, translating them
into effective solutions for increased productivity
 Improved overall network performance through continuous monitoring,
troubleshooting, and optimization efforts
 Managed over 50 customer calls per day