Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Mandeep Singh

Mandeep Singh

Senior Process Manager
Chandigarh

Summary

Marketo Engage Business Practitioner with more than 13 years of experience and comprehensive knowledge of Campaign Operations and their tools. Successful digital marketing experience with achievements in working with cross-functional teams in lead generation, nurture and to achieve marketing and brand development goals. Skilled in Campaign Management and Marketing Automation. Also possesses good oral and written communication, strong analytical and good comprehension skills. Versed in all aspects of marketing campaigns from concept development to execution and launch. My experience is marked with:


  • Built, tested, and successfully launched Marketo programs, including drip nurture, batch, and trigger campaigns.
  • Maintained a holistic view of all marketing programs.
  • Accomplished goals, including improving Deliverability and Engagement Rates, Maintaining Can-Spam Compliance, and Increasing Web Form Conversions.
  • Creates, Establishes, Communicates, and Maintains all governance about Marketo and distributes via related communications channels.
  • Reviews the campaign results and works with respective business units to identify and strategize beneficial improvements.
  • Assists with Lead Scoring and Engagement Stage Configurations.
    Designing and building automated Email Marketing Flows and Email Campaigns.
  • Executed email marketing programs on Marketo’ s segmentation, testing, and deployment while continually evaluating for further improvements.
  • Created A/B split tests of marketing assets to improve campaign performance.
  • Analyze and nurture campaign data to produce insights and adjust campaigns accordingly.
  • Report on campaign performance to provide actionable insights.
    Created and integrated marketing campaigns based on market segments to gain new customers and build repeat business.
  • Expertise in developing short and long-term strategies and a roadmap at every stage of the customer lifecycle to deliver the vision.
  • Collaborate with the internal content creation team in the production process of webinars, and other content assets.
  • Deliver quarterly reports of campaign results, including web analysis and evaluation of KPIs for the respective business stakeholders.
  • Experienced in collaborating with stakeholders from across the business to identify opportunities for marketing technology to reduce costs, increase sales and improve efficiencies.
  • Managed and protected the company’s marketing data accuracy and adhered to company privacy and data management policies.

Overview

17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Senior Process Manager

eClerx
Chandigarh
01.2022 - Current
  • Actively work on the technical issues raised in Marketo and provide business solutions for them.
  • Gather business and technical project requirements through Wrike, NewsCred and JIRA ticketing systems.
  • Assist team in implementing multi-channel automated campaigns such as email, nurtures, engagement programs, roadshows, and webinars.
  • Coordinates and proofs digital assets needed to execute campaigns.
  • Maintains and manages the schedule for email campaign deployment.
  • Provide insights and recommendations for addressing data issues.
  • Support the Marketo campaign throughout EMEA.
  • Dashboard reporting for various campaigns.
  • Ensure timeliness and quality of all deliverables.

Senior Project Manager

Nvish Solutions
Chandigarh
09.2008 - 01.2022
  • Implemented Marketo instance which includes setting up Admin section, Template Development & Implementation, Web Personalization, Center of Excellence Setup, Reports Configuration and Dashboards
  • Gather business and technical project requirements through Wrike ticketing system.
  • Responsible for leveraging marketing automation software to execute on digital and traditional marketing campaigns
  • Implements multi-channel automated campaigns such as e-mail, nurtures, engagement programs, Roadshows and webinars
  • Coordinates and proofs digital assets needed to execute on campaigns (digital ads, landing pages, forms, etc.)
  • Designs and builds automation flows using campaign management software
  • Serves as a primary contact for building and deploying multi-touch, logic-driven nurture streams
  • Creates distribution lists for campaigns based upon agreed-upon criteria from the business
  • Executes dynamic email campaigns, schedules deployment, and tracks performance (open rate, click-thru rate, unsubscribes)
  • Maintains and manages schedule for email campaign deployment
  • Executes A/B testing (messaging, CTAs, subject lines, templates, audience segments, etc.) to continually optimize the performance of campaigns
  • Provide insights and recommendations for addressing data issues.
  • Maintain workspaces, lead partitions, tags, segmentations and tokens
  • Support Marketo campaign’s throughout EMEA
  • Dashboard reporting for various campaigns (Marketo and Salesforce).
  • Response uploads from completed campaigns within the programs with correct status.
  • Help business owners to target leads for marketing activities and increase revenue through marketing automation
  • Segment and target lead through marketing programs like mails, campaigns and webinars
  • Monitoring the Achieve process for campaigns
  • Ensure timeliness and quality of all deliverables

Consultant

FIDELITY INFORMATION SERVICES
Chandigarh
01.2006 - 05.2008
  • Product support to the customers who are using Dexterra Mobility Platform
  • Working on various cases and tasks logged on https://ssl.saleforce.com
  • Log bugs, while debugging the code as a preventive measure and then help the sustained engineering in bug fixing
  • Testing patches and creating documents for various releases patches
  • Facilitating team members in various issues

Education

B.C.A (Hons.) - Computers

Punjab University
Delhi
03.1998 - 03.2002

M.C.A - Computers

Kurukshetra University
Haryana
03.2002 - 04.2005

Skills

    Attention to Detail

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Certification

Marketo Engage Business Practitioner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Process Manager

eClerx
01.2022 - Current

Senior Project Manager

Nvish Solutions
09.2008 - 01.2022

Consultant

FIDELITY INFORMATION SERVICES
01.2006 - 05.2008

M.C.A - Computers

Kurukshetra University
03.2002 - 04.2005

B.C.A (Hons.) - Computers

Punjab University
03.1998 - 03.2002
Mandeep SinghSenior Process Manager