Mandeep Singh
Asst. Manager
New Delhi
Summary
Looking for a long-term association with the people-oriented organization, where individual’s talent, honesty and hard work are acknowledged, and conducive work culture is provided.
Overview
20
20
years of professional experience
Work History
Assistant manager transport
Cushman & Wakefield
4 2015 - Current
- Managing Home to Home transport operations for 1100 employees with about 140 cabs & 220 driver partners
- Actively participate in vendor selection and finalization
- Managing the on-boarding process for the new vendors
- Ensuring smooth & convenient shuttle operations for employees commuting via Metro Train with approx 20 Tempo Traveler’s
- Using MoveInSync software for Home office Home operations
- Managing Ad-hoc/Spot cab requests using Smart24X7 software
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Ensuring that we manually check & close all the invoices raised within 48 hours Handling team of 20 people for running smooth transport operations
- Vast experience of handling employee’s query complains providing support as and when required
- Managing the MIS for the transport team
- I lead the reporting piece for my vertical and share the reports with all the respective stake holders at regular intervals
- Ensuring that the billing is in sync with the requirements and usage
- Keeping a track of the budget allotted v/s the budget spent
- Have Monthly performance discussion with vendors (both HOH & Spot/Adhoc)
- Automated the Transport function through the introduction of new tools and techniques
- Successfully implemented MoveInSync for employee transportation during 2015-2016
- Pioneered the introduction of the Smart24x7 program for spot rentals between 2017 and 2018
- introduce auto payment through corp-card instead of Cost centre for spot rental
- Later developed and implemented a new Payment policy in response to the change in RBI guidelines, enabling employees with corporate cards to make secure payments through an auto payment link, enhancing overall transaction security.
- Implemented mandatory camera installation in all cabs for enhanced employee safety in 2019
- Install DMS camera to monitory driver driving and get alerts in for drowsiness, distractive driving, smoking etc
- Monitor drivers working hours at Adobe with the help attendance monitoring system
- Manage employee parking and have got stack parking installed
Process Developer
Genpact
12.2007 - 04.2015
- Managing transportation services (Routing, Front room, Helpdesk & Compliance for Vehicles, and driver’s related issues) independently at DITP, one of the largest Genpact facilities
- Ensuring proper download of all the updates and information from customers and leadership on Employee’s safety and security from transportation services point of view
- Managing the MIS bit of the transport operations & ensuring that the respective stake holders get the required information at timely intervals
- Managing a team of 10 associates, 3 Vendors, 125 vehicles and around 150 driver partners
- Planning and managing vehicle slotting of all 3 vendor’s time to time
- Business distribution according to the vendor’s fleet and size
- Monthly, interaction with vendors for having update on fleet health
- Timely validation of running km’s bills, driver/security guards attendance bills raised by the vendors and provide Sign Off for payments
- Keeping day/weekly track of monthly billing to ensure its within the approved budgeted projections
- Ensuring 100% compliant fleet for operations
- Arranging behavioral training for drivers/security escort team time to time
- Looking after the employee’s security requirements while using Infra & logistics services
- Organizing Client visits, family connects & town halls for Global clients
- Planning and arranging transportation for the process party’s and process family connects
- Handling Petty Cash
- Arranging special medical/training camps for guards and drivers.
Executive
Addeco Flexione Workforce Solution
04.2004 - 12.2007
- Joined Addeco Flexione Workforce Solution as an Executive for its most prestigious client Genpact
- Prime responsibility was to manage transportation services to its employees
- Managing to & fro transport operations for about 6000+ employees with about 450 cabs with help from 9+ vendors
- Later promoted as shift supervisor in year 2006
- In year 2007 I was absorbed in Genpact
- To ensure timely on time arrival (OTA) & on time departure (OTD) of cabs from & to (PH V & 22A) sites
- To ensure balanced business distribution among vendor’s as per their vehicle fleet & slotting keeping in mind maximum B2B’s
- To ensure the online tracking of cabs
- Success rate for OTA is 90% and for OTD is 96%
- In night shift
- To ensure that all the special request / Luxury cabs report on time through timely & proper tracking.
Education
B.COM (P) - Commerce
Delhi University
2006
10+2 - Commerce
C.B.S.E
10th - undefined
C.B.S.E
Skills
Love of Learning
Originality and Flexibility
Integrity and Honesty
Ownership and Leadership
Loyalty and Teamwork
Basic Knowledge
MS-Office (Word, Excel, PowerPoint, Access)
Internet & Outlook Express
Operations Management
Shift Scheduling
Cost Control
Accomplishments
- Genpact, DITP, Shastri Park, While daytime transport facility was been closed, I worked closely with the team to reduce running kilometers and we were able maintain 65% Back to back during night operations. I also addressed vendor issues regarding business distribution and the lowering sizes of the cab fleet in DITP. We set up Transport in Noida SEZ for New business as well as for the business transitioned from DITP. I also kept a track over the VU % within the target kilometers.
- Noida SEZ, Worked hard & setup transport operations in Noida for the new process as well as the process moved from DITP. Worked closely with the team to get a Good VU % for Noida & was able to run the operations within the target kilometers. Arranged Suraksha Training program at Genpact Noida Site for the drivers. Made sure all the new drivers should get trained. Worked to make sure 100% cabs are GPS enabled at Noida. Replace cabs with buses to ferry the employees from Metro station to Noida SEZ and vice versa. Prepared B2B shuttle route from Metro station to Noida SEZ to & fro. It ended up saving the cost of one bus.
- Worked on the amount spent on various taxes (MCD Tax, DND Toll) Was able to reduce the amount of MCD Toll, DND Tag. Cost Saving of 6,12,000/- per annum.
- Proposed to merge 1600hrs shift with 1645hrs shift, Proved & presented that it does not affect the business requirement. Cost Saving INR 5,76,000/-Per annum
- Introduce MoveinSync for ETS & Smart24x7 for Spot rental as a part of automation in Adobe.
- Auto-generated reports through MoveInSync like OTA,vendor wise driver Delay, vendor business distribution etc
- Pioneer in using EV vehicles for employee transportation
Disclaimer
I hereby declare that the above statements made are complete and true to my knowledge and belief and nothing has been concealed / distorted.
Timeline
Process Developer
Genpact
12.2007 - 04.2015
Executive
Addeco Flexione Workforce Solution
04.2004 - 12.2007
Assistant manager transport
Cushman & Wakefield
4 2015 - Current
B.COM (P) - Commerce
Delhi University
10+2 - Commerce
C.B.S.E
10th - undefined
C.B.S.E