Mandeep Singh

Practice Leadership:

• Built, maintained, and deepen relationships across the C-suite of CG&S MNC clients to drive new initiatives
• Targeted G150, Global Diamonds, and Foundation Diamond MNCs, with an interest in growing and achieving desired business goals
• Successfully set up PMO and CMO offices for multiple CPG clients
• Managing Staffing and utilization of India, Argentina, and Poland Node Structuring new strategic initiatives as per client's data insights and implementing for NA, APAC, LAO and EMEA regions
• Led and published POVs/Assets/Tools/best practices on business strategy and transformation program management
• Mentored multiple Analysts/Consultants/Managers to reach the desired project goals

Project Management

Strategy and design of Global End to End Shared Services Centres || Digital and Intelligent Order to Cash Transformation || Consumer Goods

• Managed the complete program and delivered the entire O2C strategy and transformation GBS project for a CPG Leader for APAC, North America, Europe & Latin America
• New Global Order to Cash Operating Model: Customer Service, Stock Management and Shared Service Centre organization and process definition resulted into 23% FTE savings at global level
• Designed and managed project governance, risks and issue management, performance metrics and reporting for entire program at global level
• Delivered overdue reduction, increased customer service & reduced cost of customer service operations across countries in APAC, Latin America, Europe Middle East Africa & North America , resulted into 36% reduction in DSO and above 10% improvement in other KPIs
• Conducted Change Impact Assessment sessions to determine the scope of activities involved and to set expectations accordingly
• Prepared and monitored a checklist to ensure 100% readiness for Go‑Live
• Followed up on the open points with key stakeholders to ensure change readiness
• Prepared communication material and conducted trainings to ensure that the teams were aware of the revised roles and responsibilities and had the necessary skill set to excel in their roles

Program Management for Master Data Objects Design, CRUD (Create, Review, Update & Deactivate) Process, Operating Model Design || Alcobev Global Leader

•Program management using agile methodology/scrum master /Jira and reporting using power BI

•Collaborated across teams and leadership levels to conduct discovery workshops to gather MDM pain points in Material, Finance, Vendor and customer domain

•Designed master data objects/attributes and definitions for mandatory and optional data objects including source master

•Conducted workshops to get As Is understanding on Master Data processes and pain points in process, people and technology areas

•Define end to end To-Be CRUD (Create, Review, Update and Deactivate) processes including clear roles to execute and approve all processes for material, vendor, customer & finance domains

•Recommended target KPIs and MDM operating model including governance and org structure with focus on clear ownership of data

Program Lead for Shared Services Transformation , Strategy & Roadmap|| UAE based business conglomerate

•Led the assessment program creating standardized processes, Performance Analysis and benchmarking including complete cost , FTE analysis, tech landscape etc. for O2C, RTR and PTP (F&A)

•Led a team of project managers, providing guidance and support to ensure project alignment with org goals

•Assessing org design, governance, right shoring, efficiency and establishing change management office

•Designed and monitored the entire project governance , performance metrics, issue log on daily basis. Used Jira/Power BI

•Understand the current Shared Services Recharge model, the current tool landscape and data available and recommend target state for tooling

•Group wide tech spend visibility and conducted top-down group wide benchmarking

Digital Strategy including Cost Transformation and SAP S4 Led Core Transformations || Personal Care Industry

• Managed multiple projects on Global Intercompany Standard Transformation, Digital Transformations, Order To Cash, Procure to Pay, Record to Report, Treasury Migration, Tax Migration & Transformation, BlackLine Impelmentation , S4 HANA led core transformations to create a global end‑to‑end shared services process in Latin America, APAC, North America & EMEA region for a CPG Leader
• Improved operational efficiency above 15% and enhance audit defensibility of tax deductions through improved traceability and controls
• Connected global project team, with strong representation in regions, to ensure future state process maximizes efficiency, improves controls and compliance, and supports the project objectives

Change Management Strategy & Implementation || Consumer Goods

S4 HANA Implementation

• Led Change Enablement for the company’s first global deployment of a multi-year ERP implementation (Plan To Deliver Area)
• Worked with the business driving C-suite alignment, minimizing people-side risk, and contributing to sound program management decisions by delivering thorough, efficient, and effective change enablement strategies

NA EMEA Intercompany Migration

• Led change enablement for NA EMEA Intercompany Migration to LAO of processes, with focus on moving processes ensuring minimal impact to business operations
• Ensured future state process design complete with controls and compliance requirements, metrics, KPI’s and SLA’s

NA Order To Cash (Trade Promotion )

• Change Enablement Transformation approach to migration of processes with focus on moving processes ensuring minimal impact to business operations
• Delivered using the 7 Tollgate Migration Methodology. The methodology provides processes, tools and templates to effectively address the change enablement

Global Intercompany Standard Transformation

• Led change enablement for plaid cloud implementation that can communicate to all 4 SAP instances
• Resulted into standard, global intercompany processes (vs. dissimilar, disconnected processes), traceability of services costs to their source & best-in-class transfer pricing policy

APAC Tax/Treasury Migration/BlackLine

• Led change enablement to migrate KC China, Hong Kong, Taiwan, Indonesia, Vietnam, Philippines , Thailand, ANZ & India Treasury tasks to GBS APAC team
• Successful migration of in-scope migration processes to the receiving organization's delivery centers

Aditya Birla Apparel Franchisee Led Business

• Led sales and monthly targets along with managing inventory and facilitating sales through 2 distribution houses ‑ In Punjab , Himachal, J&K & Haryana, through a Buying & Selling distributor
• Managed a team of 15 Sales representatives and 2 Warehouses & MIS handlers along with sustaining the existing market through Retailer and Distributor management supported by marketing activities
• Developed and grew the market through expansion of new Exclusive and Multi brand outlets in the territory

Results:

• Growth turnaround in Upper North, India ‑ From ‑4% in Apr -Jul Period (FY15 vs FY16) to +8% in Aug Nov)
• Finalized 5 Exclusive showrooms in Upper North - Expected to provide incremental business of Rs 5 Cr annually
• Launched a new initiative of ʻFTSʼ (Foreign Travel Scheme) in Upper North to drive sales of High Focus categories

New Brand Launch

• Market Study on Bridge to Luxury segment in apparel in India
• Market Study on 3 premium malls in India to get a detailed understanding on all retails KPIs
• Analysis of market opportunity and creation of segmentation strategy of market
• Recommend a new brand launch marketing plan in Delhi/Mumbai
• Channel Growth Strategy || E‑commerce
• Understand consumer behavior online for one of the largest selling dress shirt brands to increase online sales
• Analyze competition and consumer on product preference in terms of product, price point, fashion ability index, fits

Project Management || Passenger Car Segment

• Assisted a vehicle testing project ‑302 tests as against 92 tests in industry, worth INR 1500 Cr
• Led the coordination of tripartite project among the three key international stakeholder entities