Mandeep Singh
Process Associate
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Contact Center Associate
Concentrix (Formerly Webhelp India)
05.2023 - Current
- Analyze and verify documents of the clients known as 'Tickets'
- Handle multiple queues, from all over the globe.
- 'Learner Of the Week', Multiple Rewards on Punctuality, Attendance & Quality.
Sr. Representative
Concentrix
01.2021 - 08.2022
- Handle multiple chats at once.
- B2C communication
- Successfully achieved multiple RnRs (Monthly Internal Process Programs)
Process Associate
Infotech Solutions (IGT)
02.2019 - 09.2020
- Blended Process
- B2B as well as B2C communications.
- Employee Of The Quarter, Q2, FY 19-20
Education
Master of Arts - Philosophy
IGNOU
New Delhi, India07.2026
Bachelor of Arts -
Delhi University (SOL)
New Delhi, India03.2019
High School Diploma -
G.H.P.S Shahdara
New Delhi, India06.2013
Skills
- Written Communication
- Attention to Details
- Punctuality
- Flexible and Adaptable
- Follow-up skills
- Goal oriented
Hobbies
- Reading
- Analyzing Movies
- Writing
Timeline
Contact Center Associate
Concentrix (Formerly Webhelp India)
05.2023 - Current
Sr. Representative
Concentrix
01.2021 - 08.2022
Process Associate
Infotech Solutions (IGT)
02.2019 - 09.2020
High School Diploma -
G.H.P.S Shahdara
Bachelor of Arts -
Delhi University (SOL)
Master of Arts - Philosophy
IGNOU