Mandeep Sodhi
SAS Nagar Mohali
Summary
Dynamic professional with extensive experience at Everise, excelling in customer support and client escalation handling. Proven ability in data analysis and critical thinking, driving high customer satisfaction and process improvements. Adept at training teams and enhancing service quality, ensuring compliance with standards while fostering a collaborative environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Customer Repersentative
Everise
Mohali
09.2025 - Current
- Guided clients in selecting optimal health insurance options and understanding plan benefits.
- Clarified policy details and claims processes for clients, ensuring comprehensive understanding.
- Resolved customer queries related to health insurance claims, payments, reimbursements.
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
Quality Analyst
TaskUs
Mohali
01.2022 - 05.2024
- Conducted quality assessments on customer interactions, ensuring compliance with standards and enhancing customer satisfaction.
- Participated in root cause analysis to effectively resolve recurring quality issues, contributing to improved service quality.
- Collaborated with team members to identify areas for process improvement and efficiency.
- Developed and maintained quality documentation for internal processes and procedures.
- Assisted in training new employees on quality guidelines and best practices, fostering a culture of quality adherence.
Debt Collector
Midland Credit Management (US)
Gurugram
02.2020 - 07.2020
- Debt Collector
- Contacted consumers with outstanding debts to negotiate payment arrangements
- Drove client KPIs by implementing targeted collection strategies
- Demonstrated clear communication skills to facilitate effective team collaboration
- Data Analysis
Customer Representative
Concentrix
Chandigarh
06.2018 - 11.2019
- Provided customer support by addressing inquiries and resolving issues.
- Delivered technical support by troubleshooting and resolving hardware and software issues.
- Complaint resolution
- Product and service knowledge
- Conducted quality assurance by monitoring and evaluating product performance.
- Collaborated with team members to achieve project goals and deadlines.
Education
BA - Public Administration, Sociology, Political Science
Panjab University
Chandigarh06.2019
12th - Commerce
Shivalik Public School
Mohali03.2013
Skills
- Customer Support
- Client Escalation Handling
- Communication
- Critical Thinking
- Data Analysis
- Project Leadership
- People Management
- Team Management
- Detail Oriented
Certification
Green Belt Certified - Six Sigma
Training
- Trained 7 Batches in upskilling new LOB, 20
- Trained 3 New Hire Batches, 25
- Handled all 3 batches as Trainer/SME until handover
Awards
- Best Teammate for Q1 and Q3
- Best Suggestion Award for Process
Languages
- English
Timeline
Sr. Customer Repersentative
Everise
09.2025 - Current
Quality Analyst
TaskUs
01.2022 - 05.2024
Debt Collector
Midland Credit Management (US)
02.2020 - 07.2020
Customer Representative
Concentrix
06.2018 - 11.2019
BA - Public Administration, Sociology, Political Science
Panjab University
12th - Commerce
Shivalik Public School