Mandeep Sood
Kurali
Summary
Seeking to be a part of an organization where I can have a challenging carrier to contribute best of my knowledge, ability and skill for innovative, resourceful activities
An astute professional with 06 years in entire Banking operations, Client Relationship Management & Team Management. Currently associated with YES BANK LTD, as Manager and Senior sales manager. Demonstrated business acumen in managing operations, effectively, discharging the functions and achieving higher rate of organic growth. Proficient in handling quality customer service operations, organizing process strategies and building relationships with various groups. Possess strong communication, analytical, analysis/mapping & negotiation skills
Overview
9
9
years of professional experience
4023
4023
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Manager
HDFC Bank
12.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager and Senior Sales Manager
YES BANK LTD
07.2022 - 11.2024
- Sourcing Business limits local market with the help of market activities and market referral individually and with help of team as well
- Sourcing all Retail products and Third party products in branch
- Maintaining the existing portfolio and the timely customer visits
- Responsible for timely interest recovery from the existing clientele
Assistant Manager
Capital Small Finance Bank
02.2022 - 07.2022
- Sourcing Business limits local market with the help of market activities and market referral individually and with help of team as well
- Sourcing all Retail products and Third party products in branch
- Maintaining the existing portfolio and the timely customer visits
- Responsible for timely interest recovery from the existing clientele
- Guide customers in financial investments like Mutual Funds, Life Insurance, CDs, General Insurance, Mortgages, Car Loans, Business Loans, LAP, and Credit Cards
Senior Officer
YES Bank
06.2019 - 01.2022
- A result oriented professional experience in Branch Banking Operations, Customer Relationship Management in Banking sector
- Capable of performing banking operations effectively & efficiently, coordinating with various branches & managing a variety of branch banking operations
- Resourceful at maintaining relationship with clients to achieve quality products and service norms by resolving their service-related critical issues
- Possesses excellent interpersonal, communication & organizational skills with proven abilities in customer relationship management
- Proven track record of increasing revenues by cross selling of products and by extracting more business from the existing accounts
Officer
Axis Bank
11.2018 - 06.2019
- A result oriented professional experience in Branch Banking Operations, Customer Relationship Management in Banking sector
- Handling Retail Banking operation encompassing Branch Operations, and day to day function such as I/W,O/W Clearing, Rtgs/Neft, Transfer of Funds, Outward Remittances, maintaining proper records of deliverables, proper records of inward and outward mail, Daily reports generation, Locker operations, Office Accounts
- Proven track record of increasing revenues by cross selling of products and by extracting more business from the existing accounts
- Supporting the bank sales team by identifying customer needs and then promoting current offers to them
- Resourceful at maintaining relationship with clients to achieve quality products and service norms by resolving their service related critical issues
Distribution Sales Executive
Vodafone Mobile Services Limited
09.2015 - 05.2018
- Company Overview: Sama Agency
- Adept in handling all sales & marketing, business development activities, analyzing market trends & establishing healthy & prolonged business relations with clients
- Managing sales operations & building relationship with clients & achieving desired goals
- Strong desire to seek and develop new and challenging assignments and ability to develop new techniques to reach target group / achieve desired results
- Driving Customer Market Share by driving prepaid activation to increase Share of Gross Adds through retailers
- Driving Revenue Market Share by ensuring the recharge availability by increasing the retail width and also pushing all the products of Airtel
- Strengthening Distribution by increasing the Etop up Selling Outlets, SIM Selling Outlets, Data Selling Outlets to maximum possible in the assigned territory
- Sama Agency
Education
12th -
PSEB
B.Com. - undefined
Punjabi University
Diploma - undefined
Computer Education
10th -
PSEB
Skills
- Adaptable
- Hardworking
- Effective Leadership Qualities
- Good Communication Skills
Certification
Certification in IRDA
Accomplishments
- I have got 1 rating from two consecutive years and still giving my best to the organization.
- Got PAN India Rank 4th in the drive of FDs and Rank 1st in Punjab.
- Rank 1st in cluster in the drive of NTB A/C, FDs, CASA Values and got appreciation from ZBH.
- Qualified many drives of Insurance and got certified from ZBH in the event.
- Qualified for Wall Of Fame in the drive of insurance with sourcing of big amount of premium in the cluster.
- Rank 1st in Punjab in the drive of POS Machines.
- Rank 12th in Punjab with sourcing of maximum numbers of Credit Cards.
- Got Y-STAR OF THE MONTH from HR HEAD in consistent performance in 3 months drive.
- Qualified in Regional life insurance drive in capital small finance bank Feb 2022.
- Top performing MEF SM For Exemplary Performance In Q2-FY23.
- MEF Star Performance For the Month of Aug 2022.
- Got Y-STAR OF THE MONTH from HR HEAD in consistent performance in month Nov 2022.
- I have Got 2 rating from consecutive year 2023 and still giving my best to the organization.
- Got Trailblazer OF THE MONTH from HR HEAD in consistent performance in month May 2023.
- Got PAN India Rank 4th in the month of June 2023.
- Got Y-STAR OF THE MONTH from HR HEAD in consistent performance in month JAN 2024.
Professional Snapshot
An astute professional with 06 years in entire Banking operations, Client Relationship Management & Team Management., YES BANK LTD, Manager and Senior Sales Manager, 07/27/22, Present, Banking operations, Banking Processes, Customer Relationship Management
Personal Information
- Father's Name: Late: Sh.Kamal Kumar
- Date of Birth: 06/01/93
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the abovementioned particulars are true to the best of my knowledge and belief.
Timeline
Manager
HDFC Bank
12.2024 - Current
Manager and Senior Sales Manager
YES BANK LTD
07.2022 - 11.2024
Assistant Manager
Capital Small Finance Bank
02.2022 - 07.2022
Senior Officer
YES Bank
06.2019 - 01.2022
Officer
Axis Bank
11.2018 - 06.2019
Distribution Sales Executive
Vodafone Mobile Services Limited
09.2015 - 05.2018
B.Com. - undefined
Punjabi University
Diploma - undefined
Computer Education
12th -
PSEB
10th -
PSEB
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