Summary
Overview
Work History
Education
Skills
Extra Mural Activities
Achievement Highlights
Promotions
Personal Information
Languages
Timeline
Generic

Mandeep Singh

Indore

Summary

To work with an overall vision to strengthen own skills for professional & personal development and contributing towards the organizational goals in a dynamic environment where performance is the key criteria.

Overview

21
21
years of professional experience

Work History

Regional Head Sales—SME Loans (Unsecured)

ICICI Bank Ltd
Indore
04.2018 - Current
  • To co-ordinate with the branches and front desk teams for business Product training of Relationship managers and allocation of branches and locations
  • Maintain data base of existing and new clients and their transactions
  • Follow-ups with the delinquent clients for proper and timely repayments of funds
  • Co-ordinate with the debt recovery department regarding delinquent cases.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Maximized selling effectiveness through coaching, recognition and providing effective feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Relationship Manager—Unsecured Loans & Cards

ICICI Bank Ltd.
Bhopal
03.2013 - 04.2018
  • To recruit new DST for the Bank to get Business from Branch and Retail Market
  • To train them about product of PL & credit cards of the Bank
  • Help them in prospecting new clients
  • Give daily report to the seniors about business
  • Appointing new DSA Channel to increase PL & Cards business from the market
  • Helping DSA’s in getting their and customer queries resolution
  • Attending to client queries and provide resolution
  • Maintain date base of both DST’s and their Business
  • Periodically training of both DST’s, Branch and DSA on PL/BIL product changes
  • Maintain MIS of all the CM base with existing loans.

Sr. Business Development Officer

Nirupama Bio-Tech.
Ratlam
09.2005 - 01.2013
  • Responsible for meeting sales targets All dealers, stockiest operations and treasury functions
  • Reconciliation of daily reports
  • Remittance of daily cash, cheque and DD’s
  • Petty cash and general administration
  • Preparing and sending monthly reports to corporate office
  • Attending dealers, distributors and stockiest queries
  • Maintains of all heads of accounts i.e stationary, merchandising, housekeeping, manpower etc
  • Selection and Training of sales persons on commission/incentive basis.

Sales Executive( off role)

HSBC Ltd. (Credit Card Division)
Indore
04.2003 - 08.2005
  • Responsible for achieving Sales Targets Providing Customer Care Service to Customers
  • Closely coordinating with the DSA’s for generating maximum business Maintain MIS on daily basis Solving Technical issues related to documentation and cards
  • High Level of Interaction & Coordination with sales department
  • Smooth and Efficient Functioning of Daily Office Activities.

Regional Head Sales- Commercial Cards

08.2021
  • Currently handling Commercial cards business (Corporate cards, Business cards & Prepaid cards)
  • Recruiting and training of RM’s in all three variants and allocation of branches, Regions and locations
  • Closely coordinating with Zonal and Regional Heads for business generation
  • Maintain MIS of existing clients, delinquent cases and total data base with their transactions
  • Close work with seniors to achieve revenue and volume targets

Education

MBA -

Karunya Institute of Technology, Bharthiar University
01.2003

BBA -

Royal Institute of Management, Vikram University
01.2000

12th -

RNT Higher Secondary School
01.1997

Skills

  • Entrepreneurial Attitude
  • Ability to come up with solutions fast and decisively
  • Ability to handle challenging roles in the sphere of management
  • Revenue Generation
  • Business Development And Planning
  • Customer Relationship Development
  • Relationship Selling
  • Territory Management
  • Staff Supervision
  • Talent Acquisition

Extra Mural Activities

  • Traveling
  • Music
  • Swimming
  • Driving
  • Making Friends
  • Reading

Achievement Highlights

  • Member of I.S.T.E. (Indian Society For Technical Education)
  • Achieved annual sales figures at HSBC Ltd.
  • Coordinator of the Karunya Management All India Seminar
  • Winner of ICICI best performer in Credit Cards(2014)
  • Winner of ICICI “Best Of West” Contest (2016)
  • Winner of ICICI Lombard Insurance as outstating Performer(2015-16).
  • Winner of OD renewals Workflow SME(2020)
  • Winner Maximum transastions and spends of Commercial cards(2021-22)

Promotions

  • As RM Grade MM I (2016)— ICICI Bank Ltd
  • As RM Grade MM II (2019)- ICICI Bank Ltd
  • AS RHS Grade MM II( 2019) ICICI Bank Ltd
  • As RHS Grade CM I (2022)- ICICI Bank Ltd

Personal Information

  • Date of Birth: 08/28/79
  • Marital Status: Single

Languages

  • English
  • Hindi

Timeline

Regional Head Sales- Commercial Cards

08.2021

Regional Head Sales—SME Loans (Unsecured)

ICICI Bank Ltd
04.2018 - Current

Relationship Manager—Unsecured Loans & Cards

ICICI Bank Ltd.
03.2013 - 04.2018

Sr. Business Development Officer

Nirupama Bio-Tech.
09.2005 - 01.2013

Sales Executive( off role)

HSBC Ltd. (Credit Card Division)
04.2003 - 08.2005

MBA -

Karunya Institute of Technology, Bharthiar University

BBA -

Royal Institute of Management, Vikram University

12th -

RNT Higher Secondary School

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